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15 Apr

After Apple abolished its annual performance review, then-chief talent officer Daniel Walker called those reviews the ‘stupidest thing American companies do.’

Performance reviews are commonplace at big companies, and in theory enable managers to give detailed acknowledgment and constructive criticism. But in reality they do more harm than good because employees focus on impressing their manager rather than on performance per se. Microsoft made this problem worse with a stack ranking system, in which managers graded people on a bell curve, each grade going to a fixed number of employees.

As one employee remembered, “If you were on a team of ten people, you walked in the first day knowing that no matter how good everyone was, two people were going to get a great review, seven were going to get mediocre reviews, and one was going to get a terrible review. . . . It leads to employees focusing on competing with each other rather than competing with other companies.” Another described sabotage, either open and direct or subtly withholding just enough information to keep colleagues from getting ahead in the rankings. Without trust, managers could not influence anyone.

Until the company finally dropped the practice in 2012, surveys regularly told leaders that employees simply did not want to work together. Performance reviews and stack ranking undermined the company’s efforts to build a community around shared values. The new performance management process emphasized teamwork and employee growth, and collaboration—not to mention satisfaction and productivity—increased soon after.

Some companies favor direct feedback over occasional reviews. Tesla has kept an annual performance review, but employees say it is simply routine because managers communicate feedback continually throughout the year. As one former Tesla employee pointed out, managers focus on the moment: “If people kick ass, tell them right away. And tell them in front of people. If you have to set aside time to do this, it’s wrong. . . . You want a culture of excellence that’s constantly providing feedback so people feel they are growing all of the time.”

Employees across organizations have this same qualm with performance reviews. In a Gallup survey, only 14% of employees strongly agreed that their reviews inspired them to improve. If managers aren’t providing regular feedback, then the feedback comes too little too late; ergo, “by the time the employee is hearing praise or correction, the issues are history—they have either been resolved or are in the distant past.” But nearly half of employees said they receive feedback from managers at most a few times a year, even as other surveys suggest that workers who receive weekly rather than annual feedback find that feedback more meaningful and motivating for outstanding work and to make them more engaged overall at work.

While it seems intuitive to provide immediate feedback to employees, few companies actually do so. Managers prefer the control and deliberation that annual (or quarterly) reviews give them—at the cost of discouraging immediate reactions. After Apple abolished its annual performance review, then-chief talent officer Daniel Walker called those reviews the “stupidest thing American companies do.” He found them a tremendous waste of time, as there are more effective ways of relaying feedback to employees.

Likewise, Netflix dropped formal reviews in favor of informal conversations year-round—even as employment exceeded 10,000. Many HR experts can’t believe that a company the size of Netflix doesn’t hold annual reviews. But former chief talent officer Patty McCord, in a 2014 article, pointed out, “If you talk simply and honestly about performance on a regular basis, you can get good results—probably better ones than a company that grades everyone on a five-point scale.”

Jessica Neal, Netflix’s chief talent officer from fall 2017 to spring 2021, conceded that this frequent feedback can be “cold and mechanical.” While many people might cringe and be frightened by Netflix’s policy, she said others find it exciting. “They know that they’re going to work hard and do great work. No one wants to be bogged down by people who won’t do the same.”

That’s in stark contrast to ExxonMobil, which has clung to a variety of 20th-century norms, including annual performance reviews and internal ranking. As Businessweek described, “Those interviewed described an organization trapped in amber, whose insular and fear-based culture—once a beacon of corporate America—has become a drag on innovation, risk-taking, and career satisfaction.” The reporters point to the company’s slowness in investing in breakthrough technology, such as shale oil drilling, and the departures of employees “fed up with not innovating.” The company also discourages collaboration and psychological safety while paying above-average compensation in order to convince talented people to stay.

Annual performance reviews can still be effective, but only if closely tied to company culture. Amazon regularly checks in with employees regarding their performance, but mainly to promote the company’s values. The process begins with the employee discussing three such values of Amazon that he or she achieved that year, and three others to work on the following year. The manager then provides feedback bringing together the values and the performance. The process leads people to internalize the company’s values and align their goals with those values.

What matters is not the exact system of performance reviews, but managers’ willingness to give frequent, ideally immediate, feedback to employees. Feedback that comes out only a few times a year or that pits employees against each other will weaken, not extend, leaders’ influence.

25 Mar

Responding to positions on Job Boards can be frustrating and it is genuinely difficult to get traction.

Many companies use Job Boards and we have as well, but we do more than that.  It all depends on what the client is looking for in the candidate.  If they want an exceptional person then we proactively seek out that person.  The one who is not looking for a job.  The one that must be convinced to change companies.

The person who is looking for a job is more likely doing it to run away from a situation, and it might be entirely justifiable.  During the interview process, we seek to understand the motivation for changing jobs.  The majority do not talk about growth and new challenges.  There is often a hint of neediness in their approach.  These aspects do not help you get an interview, let alone the job. 

The main reason, in my view, is lack of relevant experience.  Or if they feel that their experience is appropriate it is not adequately described in their resume.  Many people do not even properly read the requirements.  This is a hit-and-hope approach that rarely works.

My advice is as follows:

  • Understand what you want out of your career and start working towards that goal.
  • Find ways to enjoy what you are currently doing and how you can improve.
  • Find ways to move the needle in your role (doing something that represents a step change in performance)
  • Develop your soft skills and help people around you (show signs of leadership)
  • Determine the next step in your career and see what is available in the current company.
  • Look at roles in companies that you admire and network with people in those roles you aspire to do.
  • Continuously learn and be open to constructive criticism (the best people are coachable become coachable)
  • Proactively approach companies you are interested in working for and apply for roles before they are needed.
  • Understand these companies well and how your skills, attitude, and approach can help them be better.

Broadly, If you are just doing your job and turning up to work each day you are a C player.  If you are learning to be better, helping others, and striving to improve how the work is being done you are a B player.  The A players have a track record of moving the needle several times and can interact well with people at all levels.  They are respected by colleagues and senior staff.  They are masters of their work.  They understand the organization and its strategies and how their work fits into the company's goals. 

Now in my humble opinion, we can all aspire to be A players.  It is not about being super intelligent.  It is about curiosity, intelligence, conscientiousness and attitude which we can all manage.

16 Feb

Effective communication is a dynamic interaction, and listening is a key component that is often overlooked. 

Listening is more than just hearing words; it entails being completely present, interpreting nuances, and making meaningful connections. In this post, we will look at how active listening can help you improve your communication and build stronger connections.

Staying in the Present Moment

Exceptional listening begins with being present in the moment. Far too frequently, people find themselves lost in their thoughts as someone else speaks. To properly listen with intent, focus your complete attention on the speaker, demonstrating respect and genuine interest in the current discourse.

Practice Reflective Listening

Reflective listening is a great approach for effective listening. This entails paraphrasing or repeating the speaker's statements to ensure mutual understanding which not only demonstrates your active participation but also allows the speaker to explain or expand on their points. By mirroring their remarks, you express your great admiration for their viewpoint.

Avoid Thinking of the Next Thing to Say

The temptation to anticipate the next response is a common impediment to effective listening. This mental preparation can make it difficult to absorb the speaker's message. Instead, focus on the unfolding words and allow the conversation to flow naturally. This not only improves comprehension, but also promotes a more genuine and active discussion.

Understand What is Said or Not Said

Listening goes beyond audible speech to include the unspoken factors. Pay attention to nuances, pauses, and what is left unsaid; the genuine substance is often found between the lines, providing vital insights into the speaker's feelings or concerns.

Consider Body Language and Facial Expressions

Nonverbal cues are important in communicating. Observing body language and facial expressions adds context to spoken words. A wrinkled brow, a hesitant gesture, or a genuine grin can express emotions that words alone cannot. Tuning into these signals provides a more complete grasp of the speaker's message.

Take Note of the he Words Being Used

The speaker's choice of words, phrases, and descriptions reveals important information about their perspective and feelings. Please take note of specific terminology since it reveals information about their frame of reference and emotions. Pay special attention to pauses in sentences, as the word immediately before or after a pause may have significant meaning. Pauses highlight key ideas in a single word.

Listen to the Speaker's Tone and Rhythm

Beyond the actual words, the speaker's tone and cadence communicate additional meaning. Changes in pitch, volume, or pace can suggest changes in mood or focus. Actively listening to these verbal signals improves your capacity to understand the entire context of the conversation.

Note Emotions or Lack Thereof

Understanding emotions is essential for effective communication and improves your listening abilities. Consider the emotional undertones in the speaker's words and expressions. Recognizing and accepting these feelings promotes empathy and connection, even if they are not overtly expressed. An unemotional tone or demeanour surrounding a potentially emotive issue can convey remoteness or disgust rather than neutrality.

In summary listening and reflecting builds rapport. Incorporating these listening techniques not only improves your grasp of the discourse but also helps you build rapport with the speaker. When people feel heard and understood, they develop deeper connections, which leads to more meaningful and productive interactions. Actively engaging in reflective listening fosters open communication, thereby building personal and professional connections.

Mastering the art of listening requires conscious effort and practice. Staying present, practicing reflective listening, avoiding mental distractions, comprehending verbal and nonverbal signs, and acknowledging emotions can all help you improve your communication abilities. Active listening not only broadens your awareness of others, but it also builds the groundwork for developing strong and meaningful relationships.

13 Dec

Only once we understand the other side of any issue can we be confident that we fully understand our own.

Do you remember the last time you found yourself in an argument with a six-year-old? Can you remember finding yourself in an argument with an adult who reasons like a six-year-old? It may have sounded something like this:

“That makes no sense!”

“It does so!”

“Oh, this isn’t even an argument.”

“Yes, it is!”

“No, it isn’t. An argument is a connected series of statements intended to establish a proposition.”

“No, it isn’t!”

“Yes, it is! It isn’t just saying, ‘No, it isn’t.’”

“Yes, it is!”

“No, it isn’t! An argument is an intellectual process. Contradiction is just the automatic gainsaying of anything the other person says.”

“It is not!”

If you aren’t old enough to remember Monty Python’s classic sketch The Argument Clinic (oh, and even if you are!), pause here to go look it up on YouTube. You’ll be rewarded with four minutes of satirical fun that might make you squirm a bit because it strikes too close to home.

Indeed, if you tune into any cable news network, you’ll have a better than even chance of finding similar exchanges that aren’t nearly as funny and are much less clever.

Not so very long ago, political debate involved applying reason and context to facts in pursuit of truthful understanding. Today, the preferred method involves cherry-picking facts (or making them up entirely), then wielding them dismissively or sarcastically to disparage opponents. Of course, that’s easier than constructing a coherent refutation of an opposing position. But it does little to advance understanding or promote clarity of thought.

The rapidly vanishing art of syllogistic elegance gives voice to the latest addition to the Ethical Lexicon:

Quodlibet (quod·li·bet/ kwod-luh-bet) noun

A subtle or elaborate argument or point of debate, often on a philosophical or theological subject.

A whimsical combination of familiar musical compositions consisting of two or more independent and harmonically complementary melodies.

Very few issues worthy of debate are black and white. That’s why we need to grapple with the gray areas of life, of which there are many. It’s always tempting to reduce issues to binary choices between right and wrong, good and evil, beneficial and destructive. But it’s ultimately self-defeating; binary thinking discourages complex reasoning while encouraging superficiality and misrepresentation.

DISCORD CAN BE HARMONIOUS

The second definition of quodlibet is particularly instructive. Music is built on harmony, the fusion of complementary components into a seamless whole. Going a step further by integrating two or more wholly independent themes adds an element of the unexpected. The resulting humorous reaction arises from such unanticipated juxtaposition.

Perhaps this is why modern society’s predisposition toward simplifying every debate to “either/or” coincides with our collective loss of humour.  Comedians typically find humour by challenging boundaries and colouring outside the lines of propriety. Sometimes, they go too far. But more and more comedians lament that today, even mild flirtations at the edges of incongruity bring condemnation and cries for censorship. Consensus is growing that our diminished capacity for nuance and context is destroying our sense of humour.

It’s bad enough when oversimplification defines the world of politics. Even worse is the way political perspectives have insinuated themselves into our personal and professional lives.

The way we look at the world has much to do with our inborn personality traits. Those who rate high in openness are more likely to develop liberal outlooks, while those high in conscientiousness tend to be more politically conservative. Applied to business, it’s likely that the first group will favour novelty, experimentation, and risk-taking, where the latter group will prefer a safer, time-tested, and traditional course of action.

RATIONAL THINKING REQUIRES HOLDING CONTRADICTIONS

Rational thinking often requires holding two competing or contradictory ideas in our heads at one time. Stealing is wrong, except perhaps to save a life. Lying is wrong, but maybe not when the truth will cause undue damage. Gossip is wrong, except when sharing information provides essential warning to prevent harm.

This is why successful lawyers and legislators compose briefs or papers anticipating opposition arguments. It’s also why business executives are well-advised to charge a devil’s advocate with the duty of shooting holes in proposed investments and ventures. Only once we understand the other side of any issue can we be confident that we fully understand our own.

Recognizing how our natural proclivities produce unconscious biases will not change the way we see the world. But it can help us compensate for our own tunnel vision. Once we admit how prone we are to irrationality and defensiveness, we become more willing to consider perspectives that strike us as counterintuitive and give objections a fair hearing.

The simple process of respectfully listening and rearticulating unfamiliar ideas helps us better understand our own positions so we can better assess how sound they are. It may also lighten the mood by drawing attention to the ironic tension of two competing proposals, each of which has logic and merit to back it up.

When we use argument as a weapon, every disagreement becomes a holy war, one in which there is no compromise, no meeting of minds, no other side of the issue. There is certainly no room left for humour, which is the lubricant that makes all social interaction run more smoothly.

The best practice for reclaiming nuance and context is to lead with humility, which is H in the acronym, ETHICS.  Is it really so daunting to concede that we may not have the market cornered on truth, that we may lack critical information, that opposing opinions may have merit?  

By employing quodlibet to formulate ideas with intellectual integrity, we will inevitably benefit from the diversity of thought that is arguably the most precious resource for advancing the success of any community.

20 Nov

A new post-generational workforce known as “perennials” will make it possible to liberate scores of people from the constraints of the sequential model of life.

BMW is one of the world’s most recognizable brands, the maker of “the ultimate driving machine.” While Ford became famous for the moving assembly line and Toyota for its participatory work methods, the German firm usually made the headlines thanks to technical breakthroughs. Over the years, BMW’s legendary engineering prowess yielded innovations such as the hydraulic front fork to absorb the shock when riding a motorcycle over a bump, the eight-cylinder alloy engine, the electronically controlled antilock braking system, and the fully fledged thoroughbred electric car.

These days, however, BMW is turning heads by pioneering the workplace, where as many as five generations of people collaborate and bring to the table their unique skills and perspectives. They have redesigned factories and the various sections within them so that several generations of workers feel comfortable toiling together, leading to productivity increases and higher job satisfaction. 

BMW’s parent plant is located north of Munich, the capital of Bavaria. “Approximately 8,000 employees from over 50 countries work at this site, 850 of whom are trainees,” reads the company’s website. “Every day, around 1,000 automobiles and about 2,000 engines are manufactured here, the plant being closely integrated into the Group’s global production network.”

The multigenerational workplace seems at first sight to be a recipe for cultural misunderstanding, friction, and conflict. Many people believe that generations are motivated by different aspects of the job like satisfaction, money, or employee benefits. They also differ in terms of their attitudes toward technology. For example, younger generations prefer to communicate via text messages and videos, while others use face-to-face modes more frequently. That’s why so many companies, including BMW, were once reluctant to mix different generations on the shop floor or the office. However, there are distinct advantages to having several generations collaborate with one another. BMW noticed that more mature workers may gradually lose mental agility and speed, but use other resources to fix problems, often based on experience. 

The relationship between age and workplace performance, however, is not a straight line. Researchers at the Ohio State University were stunned to find that creativity peaks when people are in their twenties and again in their fifties. The reason, they discovered, is that early in working life, people rely on cognitive ability alone, but as their brains slow down, they figure out how to use their experience to compensate for the decline. The different abilities of people at different ages is what persuaded BMW to integrate generations into the same workplace. They found that age-diverse work groups offered both speed and fewer mistakes. “A multigenerational team offers a diversified way of looking at a project or problem,” argues Helen Dennis, a specialist on the topic. “The more thoughts you have, the greater the advantage you have to accomplish your objective.

The growing potential of the multigenerational workplace challenges the traditional way in which we think about people of different ages and what we can do and accomplish at various points in life. We frequently hear people say, “I’m too young for that job,” or “I’m too old to learn a new gig.” When universal schooling and “old-age” pensions were first introduced in the 1880s, life became organized into a simple sequence of stages. Infanthood was all about growing and playing. School, and perhaps college, would follow, and then work. Before we knew it, we would be in retirement, looking back at the linear pattern that a full and orderly life was supposed to be, hoping that our children and grandchildren would successfully replicate the very same trajectory in their own life spans. Our time in this world became compartmentalized into a rigid series of distinct stages ever since.

I call this way of organizing our lives the sequential model of life. Over the past 150 years or so, every generation has been told to follow the exact same rules all over the world, from Japan to the United States, and from Scandinavia to the southern tip of Africa. Meanwhile, wars were fought, empires came and went, women gained the right to vote, and we set foot on the moon and dispatched robotic rovers to Mars. But we continued to live our lives in the same old way, one generation after another, in endless reprise.

This state of affairs is becoming obsolete due to long-standing demographic transformations. 

It’s no secret that we now live much longer lives than ever before. In 1900, average life expectancy at birth in the United States was 46 years; as of 2022, it’s 78, and it will reach 83 within two decades, after accounting for the effect of the coronavirus pandemic. Americans who have made it to age 60 can expect to live an average of another 23 years, dramatically up from just 10 years in 1900. That’s another lifetime within a lifetime.

Western Europeans are even better off, with a life expectancy at age 60 of 25 years. Asians can enjoy 20 additional years on average, and even in Africa, where much progress can be made, the number is already a stunning 16 years. In addition to greater longevity, we stay in much better physical and mental shape for much longer—the so-called health span. This simply means that a 70-year-old nowadays can pursue the active lifestyle of a 60-year-old from two generations ago. 

Definitions of old and young have shifted over time because of the lengthening of both the life span and the health span. In 1875, the Friendly Societies Act of the United Kingdom defined “old age” as above 50 years. “Forty is the old age of youth. Fifty the youth of old age,” said the French writer Victor Hugo, who was an old man for 40 percent of his life, given that he died in 1885 at age 83. Since World War II, age 60 has generally been considered as the borderline between young and old. In its statistical reports, the World Health Organization moves back and forth between 60 and 65, a sign that not even the experts know where to draw the line. For its part, the World Economic Forum defines old in a dynamic way as the “prospective age” at which life expectancy is 15 years—or when the average person has a decade and a half of life left. In the case of the U.S., the boundary would be set at 69 today. That’s almost 20 years later than if we followed Hugo’s categories.

But not everything in this trend of ever-increasing longevity looks rosy. Frictions are proliferating between younger, taxpaying generations and those in retirement enjoying healthcare and pension benefits. In addition, way too many people struggle with transitioning from one stage to another, such as with adolescence, the midlife crisis, or loneliness during retirement, or they get derailed due to a teenage pregnancy, dropping out of school, a family tragedy, a divorce, or substance abuse. It’s no news that many mothers find it difficult to balance family and work, and most are far from being treated equitably in terms of career advancement and pay. And while we live and remain fit longer, we are subject to the corrosive effect of technological change, which renders our education obsolete much faster than in the past. As knowledge becomes antiquated at a dizzying rate, gone is the era in which we could go to school when young and use what we learned over the several decades we spend working. 

What if we think about life differently?

There’s nothing naturally preordained about what we should do at different ages. In fact, the sequential model of life is a social and political construction, built on conceptions of patriarchy and bureaucracy that classify people into age groups and roles. The fundamental insight of this book is that the confluence of rising life expectancy, enhanced physical and mental fitness, and technology-driven knowledge obsolescence fundamentally alters the dynamics over the entire life course, redefining both what we can do at different ages and how generations live, learn, work, and consume together.

Let me call these massive transformations the postgenerational revolution, one that will fundamentally reshape individual lives, companies, economies, and the entire global society. As a result, we will witness the proliferation of perennials, “an ever-blooming group of people of all ages, stripes, and types who transcend stereotypes and make connections with each other and the world around them . . . they are not defined by their generation,” in the words of Gina Pell, a serial entrepreneur. 

“Revolutions are not made; they come,” said the American abolitionist Wendell Phillips. “A revolution is as natural a growth as an oak. It comes out of the past. Its foundations are laid far back,” he noted. And indeed, the revolutionary rise of the perennials is the result of long-standing trends. Whereas in the not-too-distant past at most four or five generations of people coexisted at any given moment in time, now we have eight inhabiting the planet simultaneously. In the United States, the eight generations include alpha (born 2013 onward), Z (1995–2012), millennials (1980–1994), xennials (1975–1985), the baby-bust (1965–1979) and baby-boom (1946–1964) generations, the Silent Generation (1925–1945), and the Greatest Generation (1910–1924). In Japan, China, and Europe, where population aging has proceeded faster than in the U.S., as many as nine generations share the stage. As longevity continues to soar, nine or ten generations may end up living together before midcentury. Can different generations get along together? Or are they condemned to enter into politically fraught distributional conflicts over who pays for which services and benefits? How will younger generations feel about paying taxes to fund healthcare and pension systems for their parents, grandparents, and great-grandparents? Can we adopt a perennial mindset to overcome these difficulties? And what exactly should that frame of mind be?

One of the pleasant surprises in this book is that greater longevity has positive implications not just for retirees but for everyone at every stage of life. A longer life span creates more opportunities and wiggle room for their grandchildren to change course, take gap years, and reinvent themselves, no matter their age. But that’s only possible if governments, companies, and other organizations move away from the sequential model of life. If people could liberate themselves from the tyranny of “age-appropriate” activities, if they could become perennials, they might be able to pursue not just one career, occupation, or profession but several, finding different kinds of personal fulfillment in each. Most importantly, people in their teens and twenties will be able to plan and make decisions for multiple transitions in life, not just one from study to work, and another from work to retirement. 

The counterintuitive message of the chapters that follow is that the more decades of life people have ahead of them, the more important it is to keep their options open, and the less useful making “big decisions” becomes. In a truly postgenerational society driven by the perennial mindset, for example, teenagers will no longer have to agonize over the best path for them to pursue in terms of their studies or future jobs, knowing that a longer life span will afford plenty of opportunities for course correcting, for learning new skills, and for switching careers, depending on how the circumstances evolve.

That’s potentially the world awaiting us—one in which we don’t have to make fateful decisions with irreversible, lifelong consequences but rather one in which we can engage in more multigenerational activities and experience a more diverse array of opportunities over time. For example, we might be able to go back to school without being pigeonholed into reified categories such as young/old, active/inactive, full-/part-time, and so on. Technology may render our knowledge and experience outdated, but it also enables more flexible and iterative modes of learning and working. Our experience of life will no longer follow the beaten path prescribed to us in the late nineteenth century, when large-scale industrialization and mass schooling took hold. In fact, we will live several different lives in one, always in interaction with people of different generations in a society that will no longer be constrained by age or by distance, given the widespread use of digital platforms for remote work and learning. Individuals, companies, and governments that understand this potential will enter a new era of unrestricted living, learning, working, and consuming, thus unleashing a new universe of opportunities for people at all stages of life—a truly postgenerational society. 

Thinking about perennials from any generation makes all the sense in the world as we revisit the way we live, learn, work, and consume. The pandemic has opened our eyes to the immense possibilities—as well as to the hardships and limitations—of remote learning and remote work. It has exposed our vulnerabilities relative to robots and intelligent machines. It has exacerbated inequities by race and gender. And it has powerfully reminded us that nothing lasts forever.

I wish to encourage you to see learning, working, and consuming in a different light, one that makes it possible for people and organizations to explore new horizons and to push the limits of what they can do and accomplish throughout their lives. This book is meant for both parents and children, women and men, workers and talent managers, would-be retirees and retirees, families and wealth advisors, and consumers and marketers. All of us will be affected by the shifting dynamics of the post-generational society. 

Mauro Guillen is the author of "The Perennials: The Megatrends Creating a Postgenerational Society"

12 Oct

These conversations focus more on the person rather than their tasks and are an opportunity for leaders to get to know their people better, so they can then lead them more effectively.

As a leader, investing time in proactive 1:1 coaching conversations with your team members is one of the smartest moves you can make. These conversations not only strengthen relationships but also help achieve better business results.

Coaching conversations are not about providing quick fixes or playing the role of rescuer. They are about asking questions with curiosity, prompting reflection, and using future-focused inquiry to help people find their own insights and answers. These conversations focus more on the person rather than their tasks and are an opportunity for leaders to get to know their people better, so they can then lead them more effectively.

While many leaders believe they don’t have time for regular 1:1 meetings, the truth is you can’t afford to neglect them. Proactively dedicating time to connect with your team members is more efficient than dealing with people problems, low morale, lost productivity, and poor behavior later on.

Coaching conversations build trust and provide valuable insight into a person’s engagement and challenges. This allows leaders to intervene and offer support before issues escalate and also provides a deeper understanding of each person’s uncertainties, concerns, goals, motivations, and career aspirations.

While there’s not a one-size-fits all approach to coaching conversations, there are some basic dos and don’ts you should adhere to:

DO

  • Make enough time to meet. Set aside at least 30 minutes.
  • ​Focus on the person, not their tasks.
  • Tailor your approach to suit the individual. Consider their communication style, motivations, and circumstances.
  • Open with warmth and a genuine “why” for having the coaching conversation. This is particularly important if coaching conversations are new for you.
  • ​Let them know that what you discuss is confidential. The only exceptions are if they tell you they plan to harm themselves or someone else, or commit a crime.
  • Make an observation. “I’ve noticed . . . What’s up?”
  • Ask open-ended questions and listen, really listen. Your aim is to understand, not to respond.
  • Go where the conversation needs to go. This may mean moving away from the questions you had planned. Be prepared to adapt and adjust.
  • Clarify and repeat back to ensure you’re clear. “What I’m hearing is . . .”
  • Embrace pauses and silence.
  • Respect if someone doesn’t want to share. It may take a few conversations for them to feel comfortable opening up.
  • Ask what you can do to support them. While not rescuing, you are trying to help.
  • If you’re providing feedback about performance or behavior, try to feed-forward rather than back. Ask future-focussed questions that look for the learnings, such as:

                    -  “What could you do differently next time?”

                    -  “What did you learn and how could you respond in a more appropriate way in the future?”

  • Ask for permission if you want to take notes and explain what they’ll be used for (perhaps to keep track of any actions, so you can follow up next time).
  • If you say you’re going to follow up, make sure you do! Accountability for yourself and them is important.

DON’T

  • Get weird by launching into heavy and uncomfortable questions with no warm-up or explanation about what you’re doing. If you’re awkward, it will make the other person awkward.
  • ​Go outside your wheelhouse—you’re not a psychologist or counsellor. Yes, offer support and empathy, but don’t offer advice that you’re not qualified to give.
  • Fill every gap in conversation.
  • Jump into problem-solver mode. Your goal is to help them find their own solutions.
  • Disagree with how they say they feel or what they describe their experience to be. Their experience is their experience.
  • Move on because emotions are uncomfortable.
  • Hold so close to your question list that the conversation feels like a “tick and flick” exercise.
  • Fall into the trap of one-upmanship. “Well, if you think you’ve got it bad, you should hear how hard Kathy is doing it!”
  • Make assumptions.
  • Say “I know how you feel.” You don’t.
  • Push someone to open up if they’ve made it clear they don’t want to. Respect boundaries.
  • Get sucked into “bitch fests” or rants. Remember your role as the leader.
  • Lose your cool or threaten. Stay calm. Breathe. And make it clear what is and isn’t okay.

Remember, these are high-trust conversations and their success lies in asking questions with genuine care and curiosity, and then listening to the response.

By prioritizing 1:1 coaching conversations with your staff, you shift from simply managing tasks to empowering and supporting your people. These conversations are the gateway to stronger relationships and more engaged and resilient teams.

19 Sep

When you look back to when you became a manager for the first time, what do you remember? 

The power? Prestige? Fresh, new business cards? 

Reflect a little more, and you’ll probably remember the first big mistake you made as a new manager. Perhaps, a little too clearly. 

To help first-time managers avoid missteps, we asked business leaders and current first-time managers to share their mistakes when newly assuming managerial responsibilities. From cracking down on a dress code to never asking for help, here’s a few stories about what first-time managers should not do.

NOT PROVIDING DIRECT FEEDBACK 

I first became a manager at 24 and had a team of 20 people. As a first-time manager, it was hard for me to provide sincere and direct feedback to my direct reports. In many cases, I used to compensate for my employees’ gaps in skills to avoid tough conversations in which I’d have to explain how they’d need to improve. 

I felt it would be easier just to cover for them and do it myself. What I didn’t realize is that constructive feedback is a great tool for employees—it helps them to improve and grow. If I am not providing them with consistent feedback, then I am preventing them from being better at their jobs. 

If I don’t provide constructive feedback, I am also preventing myself from growing (as I cannot delegate). Today, I believe in the Radical Candor approach (a book that was written by Kim Scott) which is best defined as the ability to challenge directly while showing that you care personally at the same time.

Gali Arnon, CMO, Fiverr

DE-PRIORITIZING TEAM BUILDING

I was in my 20s when I took my first leadership role. Unless you’ve had formal managerial training, which I did not, life will teach you quickly how to sink or swim. Assuming the other team members all shared the same desire to be in their positions, thinking that I had to be in my position was a mistake. 

Oops. I learned quickly that team building was vital to empowering other members to succeed. I took every opportunity to thank a team member and recognize valuable contributions. My managerial voice emphasized, “there’s no I in TEAM.”

Linda Scorzo, CEO, Hiring Indicators

FIX THE PROBLEM INSTEAD OF APOLOGIZING 

I was 22 years old, a brand-new officer, and a platoon leader in the Army. I was leading a platoon of 25 soldiers. We were out in the field doing Army things and I had the wrong time and missed the pickup of our food, so my platoon didn’t get a meal that night. 

When you are out in the field, there is no option to get food any other way, so it was a big mistake that impacted all 25 of us. I apologized profusely to my platoon sergeant, who had 15 years of Army experience. I will never forget when he looked me right in the eyes and, in response, said, “Stop apologizing and fix the problem.” 

I am a CEO today, and that piece of advice has never left me. Our company culture is all about trying new ideas and solutions, but if those fail, we don’t embrace excuses but actively pursue other options to fix the problem.

Dave Haney, CEO, Surety Systems, Inc.

NEVER ASKING FOR HELP

Something I wish I had done sooner was to ask for help when I needed it. I’ve been a manager for over a year now, and I was 27 when I was first told I would have to manage some people. 

To avoid burnout, you really need to be vocal about when you are feeling the pressures of management. Talk to your boss and peers, as they have probably been through it, too. And just because you are in upper management doesn’t mean you aren’t allowed to ask for, or have, help.

At the end of the day, you are human and experience human emotions. It’s not worth the long-term pain of bottling up your feelings when, in reality, you are supported.

Sarah Blocksidge, marketing director, Sixth City Marketing

PUSHING A STRICT DRESS CODE

Early in my management career, I had a team member who wore shorts to the office. Though our dress code was generally relaxed at the 800-person company, I wanted my team to look more professional. I didn’t care if the CTO wore shorts and flip-flops—I wanted my team to dress more professionally. 

I pulled this team member aside and asked them to reconsider what they were wearing to work. Looking back, it was silly that I, as a low-level manager, wanted to have more intense rules than what the organization required. And now I wear shorts to work myself, too.

Logan Mallory, vice president of marketing, Motivosity

TRYING TO MOTIVATE EVERYONE THE SAME WAY

As a new manager, I tried a blanket approach to motivation based on my own experiences. I tried to motivate my team through what worked for me and a few other teammates. I quickly realized that our personalities and motivations were so different that they had to be addressed individually. 

By proactively discussing motivation with each teammate and finding ways to build and maintain a system that works, we can keep everyone’s motivational fire burning and keep them engaged on their own terms.

Ruben Gamez, founder and CEO, SignWell

THINKING CERTAIN TASKS ARE BENEATH YOU

When I was a first-time manager many years ago, I had a big ego. I felt like I had graduated to a new level in the hierarchy and that afforded me certain privileges. So, I made the mistake of assuming that certain tasks were beneath me. I didn’t want to take out the trash or do other “menial” tasks. 

Eventually, a mentor gave me some valuable advice when I expressed disdain for collecting people’s trash when the custodian was out sick. He said, “I would ask no one to do anything that I wouldn’t do myself.” This C-suite executive then proceeded to collect trash from 80 people in our office, instead of me. 

That was a valuable lesson in humility and it stuck with me over the years. Today, my time is more valuable working on what I excel at. But that is grounded in the humility that I will ask no one to do anything that I wouldn’t do myself. Keep that lesson with you, and you’ll be a more empathetic and charismatic leader and manager.

Dennis Consorte, leadership consultant, Snackable Solutions

MICRO-MANAGING

I became a first-time manager when I was 22, and it was both incredibly scary and exciting. I made sure to do a lot of reading on best practices for managing people. My biggest misstep that other first-time managers should avoid is micromanaging. While it may come naturally because you want everything to be done right, in most cases, this will lead to lower morale and productivity among your team members. 

To start off on the right foot with my team, I tried to focus more on providing support rather than control—by setting clear expectations around tasks but also empowering my team members to be independent thinkers and problem solvers, instead of needing constant guidance or input from me. 

It allowed them autonomy while understanding their limits so they could take initiative without becoming overwhelmed or feeling like they didn’t have enough room for growth in their roles. This approach helped us all become better communicators and accountable for our actions.

Travis Lindemoen, managing director, nexus IT group

NOT LISTENING TO YOUR TEAMMATES

I was 23 when I became a manager for the first time. I felt excited and ready to take on the challenge. However, I made the mistake of not taking the time to listen to my staff and get to know their individual strengths and weaknesses. I thought I knew better than anyone else, and that I could just tell them what to do. I quickly found out that this was not the case, and it caused a lot of frustration and tension in the workplace.

The biggest lesson I learned was that communication and understanding are key to being a successful manager. I should have taken the time to listen to my staff, get to know them, and understand what they needed in order to be successful. I should have also taken the time to explain tasks and expectations clearly and to provide feedback and guidance in a timely manner.

I learned that being a manager requires patience, empathy, and a willingness to learn from others. It is important to take the time to build relationships with your staff.

Dustin Ray, coCEO and chief growth officer, IncFile

AVOID DELEGATION

A mistake I made early in my career was avoiding delegation. I was so passionate about the details and ensuring everything was perfect that I took on way more workload than necessary. 

But the truth is, great management involves delegating tasks to the individuals who are best equipped to tackle the job. Whether it’s their unique skill set, their departmental expertise, or even their availability, don’t be afraid to delegate to your team. If it is within their scope, it should really be their task in the first place! 

This freed up more time for me to develop strategy, manage team morale, and not get mired in the details.

Stanislav Khilobochenko, VP of Customer Services, Clario

WHAT YOU SHOULD DO

We all make mistakes. First-time managers just seem to make them more often. The key is being willing to admit to a mistake, and finding a solution. 

With that said, what mistake did you make as a first-time manager? What mistakes are your first-time managers making today? And most important, what conversations will you have today to better set your workforce up for success?

15 Aug

The key to getting a new job is a strong résumé. And the key to a strong résumé is writing well-structured bullet points.

We all know that a strong résumé is a key tool for a job seeker. No other document is as crucial or as closely read—either by a human or a machine—as your résumé. And no part of your résumé is as important as your bullet points. That’s because the bullet points show your actual accomplishments. As I discuss in my recent book, The Job Seeker’s Script, the résumé, structured chronologically and energized by this supporting evidence, will open doors for you. If you get those bullet points right, that is.

Hiring companies care far more about what you’ve accomplished than they do about your job titles. So document your successes clearly and forcefully in the bullet points you provide. To make them stand out, do these six things:

1. PROVIDE BULLET POINTS FOR EACH JOB

Create a single sentence for each job you’ve held and add bullet points that highlight your achievements in that role.

Suppose you introduce one of your jobs with this sentence: “Successfully managed HR programs as the company grew from 10,000 to 30,000 employees worldwide.”  

Now create bullets to illustrate that statement. You might show that you (1) created new programs as the company expanded; (2) attracted more and 

more employees to those programs; (3) improved employee retention through these programs.

In short, for each job on your résumé, give a main statement, and under it add a set of bullet points that show your achievements. Never simply list areas of responsibility. Nobody cares what job you were given. They care what you did with that role.

2. BEGIN BULLET POINTS WITH ACTIVE VERBS

Supercharge your bullet points by beginning them with active verbs. Many résumés these days are reviewed by a machine. “The machine identifies active verbs,” says Brett Tearney, vice president of HR at software firm ServiceNow. “These are pulled out by the machine, and [they] up the score of the application, as opposed those words that are passive.”

So begin each bullet point with active verbs like: “provided,” “created,” “developed,” “improved,” “led,” “initiated,” and “won.”  In general, avoid verbs that suggest you were not the key player, as in “helped.”

Let’s say the main message for one of your positions is: “In this role, I led a team of art directors and freelancers who developed and delivered award-winning ad campaigns.” Your bullet points under this message might begin with the three active verbs:

  • Expanded the existing team by hiring two top-flight creatives and a copywriter.
  • Provided creative direction for two successful campaigns.
  • Led an awesome team that won a Webby award and a Clio.

Bulleted statements that do not all start with verbs can seem haphazard.  The following four are a case in point:

  • Analyze produce package, fabrics, and trims.
  • Helping with orders.
  • I closely monitor choice of fabrics when needed.  
  • Follow up testing material of fabrics.

These bullets are grammatically askew and make the candidate seem like a person whose efforts are scattered. In short, consistently using active verbs will help you align your thinking with a set of accomplishments. And they’ll test better with your readers.

3. SHOW IMPRESSIVE METRICS

Make sure that you are using hard numbers that indicate your impact. Eighty-five percent of recruiters say it’s important to provide metrics that illustrate your accomplishments.

Include percentage increases, numbers that soared, year-over-year satisfaction levels, and numbers of people reached. For example, look at how impressive the following are:

  • Built software teams of 55+ specialists in four years.
  • Introduced mobile services that expanded our customer base by 20%.
  • Executed an innovative software development strategy that allows us to reach three million users and earn annual revenue of $125 million.

4. BEWARE OF SOUNDING ARROGANT

Understandably, you want to sound like you’ve really made a difference in each job you’ve held. But beware of coming across as boastful or arrogant.

It’s better to show through examples, rather than simply telling the hiring firm how wonderful you are. Avoid statements like this: “Established a large client list through impeccable service, integrity, graciousness, and an unrivaled determination to delight every customer.”

5. KEEP YOUR SENTENCES SIMPLE

Avoid long-winded bullet statements. “Making it concise, focused, [and] coherent is what the machine is looking for,” says Brett Tearney. “Even when the human interacts with that content, they’re looking very quickly. They’re dealing with very high volume. They’re really scanning. They don’t have time to read a full paragraph.”

So, avoid sentences like this: “Served as a key member of the Investment Committee and, with client needs as a foundation, provided input into all aspects of the investment decision-making process for wealthy clients and made sure these decisions reflected the firm’s views on the economy and its impact on portfolios.”

All that may be true, but avoid this self-praise and stick to simple, declarative sentences. Similarly, don’t pack too many metrics into your bullet points. That would be overkill and will sound less impressive than one or two key data points for each bullet.

6. RECENT ROLES GET MORE BULLET POINTS

Keep in mind that your recent jobs should have more bullet points than your previous ones. I recommend anywhere from two to four bullets for each job—four for your present and next-to-present role, and two or three for the past ones.

Your bullets show your successes, and emphasizing recent successes will create a stronger résumé, rather than giving equal treatment to all your jobs.

18 Jul

Do you have strategies in place to determine whether candidates are qualified?

The many steps recruiters must take to properly assess candidates have always been difficult to navigate. And with more tools popping up every day that help potential hires appear more skilled than they may be, it’s tougher than ever.

At this point in time, talent acquisition professionals understand a large quantity of people are using generative AI tools like ChatGPT for résumés, but not all of them know how to combat the increased volume of unqualified applicants. This article will provide the lay of the land and upsides of AI assistance as well as a list of red flags to look out for and strategies to mitigate mis-hires.

JOB SEEKERS ARE LIKELY USING AI

Recently, COMPUTERWORLD surveyed 2,153 job seekers about their experience using ChatGPT in their job search. A resounding 88% of them said they are either somewhat or highly likely to use it for their future application materials.

We can’t blame modern job seekers for using the new technology. After all, 78% of those surveyed earned an interview after taking advantage of it and 59% were hired!

The survey also uncovered the fact that four out of 10 interviewers were unable to identify candidates that had used it. However, the surveyed job seekers did state that 35% of them didn’t get the job because their interviewer was aware of their usage.

The landscape is a bit confusing.

Is ChatGPT a detractor from quality application materials? Are certain job seekers simply using it incorrectly? Are some recruiters discounting its abilities?

There are positives to this innovation, but the technology is tempered by laziness in some applicants and prejudice in some talent acquisition professionals.

Let’s dive in deeper.

THE UPSIDE

ChatGPT can generate a solid start for candidates if they provide the correct prompt. Candidates need to know what they require of the AI, provide what it needs to be successful at the task (such as their résumé, goals and the role they are applying for). Essentially, candidates can execute their application process faster if they spend time working out the right prompt and if they tailor the output afterward.

In addition to providing a head start with proper prompt usage, ChatGPT might allow English as a second language (ESL) candidates to present their value proposition more clearly to recruiters. It can be difficult for people whose first language isn’t English to fine tune a résumé, but that doesn’t mean they are any less qualified.

Finally, ChatGPT can pair up a candidate’s skills with the requirements in a job description and then candidates can modify the output from there. That is, in our minds, the best use case for the new technology.

RED FLAGS

So, with the upsides in mind, let’s examine how to identify a poorly executed ChatGPT résumé.

First off, if the résumé directly mirrors the asks in the job description without personality, it has probably been generated (badly) using ChatGPT.

Second, if the résumé you receive showcases a completely different style of writing than the other application materials, ChatGPT (or another similar tool) is likely at play.

Third, if you start seeing résumés come through that seem oddly familiar, for example, two nearly identical résumés, they are likely from ChatGPT, and, quite frankly, lying is afoot. Speaking of lies, when ChatGPT is unable to find a point of reference, it can fabricate “facts” convincingly. Inaccurate or false information is par for the course and should be on your radar.

Fourth, ChatGPT was trained on information prior to 2021, so if you are sourcing for a role that is newer, “ChatGPT may not fully understand the context and nuance of [the required] work experience, achievements and career goals.”

Some other red flags to look out for are generic phrasing, strange formatting , and repetitive language.

IDENTIFICATION STRATEGIES

The fact is, if executed well, it can be difficult to flag all applicants who have utilized generative AI technology (and it’s not always productive to do so). But if you want to make sure you are getting a quality candidate, here are some strategies you can employ.

1. Ask personal, experience-based questions as a part of your application process.
Try to learn whether they have the practice experience or potential to solve the problems you need help with by posing questions designed with that specific candidate in mind.

2. Lean heavily into reference checks.
Don’t disregard the power of praise. Contact all the references on their list but also consider the testimonials on their LinkedIn profile when you are doing your vetting.

3. Pay close attention to the skills section.
Are their skills identical to the job description with little deviation? That could be a desperate ploy to earn the job and a major indicator of applicants who are faking it.

4. Implement phone screens.
Screening through a phone call can be a great tool to see whether you’re speaking with a real-deal candidate. Ask them some introductory questions and see how they respond. The truth will reveal itself most times.

5. Observe their in-person or email presentation.
If you bring in a candidate for an interview or if you contact the candidate via email, take note of potential discrepancies between their résumé writing style and presentation. The difference can be quite stark.

6. Cross-check what they have written versus how they are positioned on LinkedIn and other platforms.
Again, different writing styles and inconsistently represented qualifications are major indications of falsification in applications. Take the time to compare materials if you want the full picture.

7. Consider including other options (ideally something proprietary to your company) beyond résumés and cover letters in your application process to guarantee human involvement and potential fit. Practical exercises can help you further assess that a candidate can do the work they say they can do. For analytical roles, this could take the form of solving a problem using sample data, or for creative roles, you might ask a candidate to create something that showcases a relevant skill.

19 Jun

My first memory of being bullied was when I was 10.

It was December 1975, a typical winter day in Spokane, Washington. Grandpa Mike and I had made the two-block trek to Cannon Hill Park, where I would hit the ice and skate my heart out for my audience of one.

I was putting on my best performance ever when suddenly I stopped mid-pirouette. Five girls from my school had surrounded me. “Is that her?” asked one, pointing at me. “Is that the stuck-up one?”

It had been such a great day. I had been fearless, attacking the ice, feeling so special and safe. Then, in a blink, my feelings of joy and triumph were undercut.

BULLYING HAPPENS EVERYWHERE

Bullying not only happens at neighborhood ice skating ponds, school playgrounds, and parks—it happens in workplaces as well. It’s confusing. It trips us up. It blindsides us. It makes us unsteady on our skates.

When bullied as a child, I fled to the safety of my grandpa. When bullied at work, Ruth Namie didn’t flee. Instead, in 1997, she and her husband, Gary Namie, founded the Workplace Bullying Institute (WBI). In the nearly three decades since, workplace bullying has been studied more deeply, but little has been written from the perspective of targets, those who are preyed upon. First, we need to understand the fundamentals of the game.

For starters, just what is bullying? It’s not simple rudeness or incivility. It’s not healthy debate, creative tension, or a difference of opinion. It’s not about being challenged or pushed or having a bad day. And it’s not about conflict.

Bullying is about one person dominating another. It’s about dehumanizing, degrading, and devaluing targets. It’s about power and control.

WHAT IS BULLYING AT WORK?

It’s so important to understand that workplace bullying is real, has a name, has perpetrators and targets. Why? Because unless you name it, you can’t deal with it. The WBI defines workplace bullying as “repeated, health-harming mistreatment by one or more employees of an employee: abusive conduct that takes the form of verbal abuse; or behaviors perceived as threatening, intimidating, or humiliating; work sabotage; or some combination of the above.”

Workplace bullying has affected almost 80 million U.S. workers, according to a 2021 WBI survey. To provide some context, that means one out of every two workers have been affected by workplace bullying. One out of two. The survey goes on to highlight that 67% of workplace bullies are men, and their preferred targets are women. The preferred targets of female bullies are also women. Although one in three employees reports workplace bullying, workplace bullying remains “the indiscussable,” says the WBI.

So let’s discuss it.

Workplace bullying changes lives. It instills doubt in people who are confident and competent. It freezes clear-minded, goal-oriented, visionary leaders in a fog of self-doubt, unable to move forward, backward, or sideways.

Bullying leads to the loss of talent. Because the targets of bullying can be at literally any level of the organization, this loss of talent occurs across the entire breadth of any company that tolerates or enables bullying. Bullying forces targets to leave organizations in which they’re still contributing at a high level with plenty of runway ahead.

FIVE TYPES OF WORKPLACE BULLIES

Bullying is either public or private. It is either overt or covert. Overt bullying behavior is obvious: it’s yelling, banging on a table; aggressive, threatening behavior. Covert bullying behavior is hidden, nuanced, subtle. It’s quiet and confusing, at times delivered in one-on-one meetings. Public bullying is witnessed by others. Private bullying is witnessed by only the bully and the target.

The In-Your-Face (IYF): The public/overt bully’s sole purpose is to denigrate someone in a public setting. The IYF bullies want witnesses. They want everyone to know that they’re in power, they’re in charge, they’re untouchable. In the workplace, they’re the managers who yell, bang the table, point the finger.

The Rat-Face (RF): The public/covert bully lives to trip you up. This bully’s name is taken from an American slang term that I first heard when I was 11 and my mom took me to the movie All the President’s Men. I learned that “rat- f*#king” was a way to create confusion. In the workplace, RF bullies play dirty, sabotage your work, and can be easy to spot because they’re the ones who like to laugh at other people’s expense. Like the IYFs, they want you to know they’re in power. Unlike the IYFs, though, they’re sly and sneaky; they want to keep targets and everyone else guessing. In the workplace, RFs are the managers who intentionally mispronounce your name, plant their operatives on your team, and look at their phone and laugh while glancing at you.

The Two-Face (TF): The private/overt bully is first-team “all you” in public but humiliates and diminishes you in private. Like the IYF and RF bullies, TF bullies want you to know they’re in power, they’re in charge. But their beatdown will happen in private, after singing the target’s praises in public. In the workplace, they’re the managers who tell anyone and everyone what a great job you’re doing and, in private, cut you down with biting, demeaning language.

The About-Face (AF): The private/covert bully is a special breed of bully, so named because just when the AF seems to be heading one way, this brand of bully will abruptly pull a 180. Tough to put your finger on, the passive-aggressiveness of the AF is nuanced, subtle, hidden in the shadows. AF bullies are particularly gifted at making you believe they are your friend when they’re simply using you and the information you share with them to direct their desired narrative, while advancing their own agenda and interests. In the workplace, AFs are the passive-aggressive managers who ask you about your meeting when they’ve already been updated about it from their precisely placed operatives.

Gaslighters: Within the covert bullying family is a particularly disturbing kind of bully, the Gaslighter, which lands somewhere between the Rat-Face and the About-Face. Gaslighters (whose name comes from the 1944 film Gaslight, starring Ingrid Bergman as the target) overachieve in their ability to trick and deceive. Gaslighters are the ultimate at head games. They want you to know they’re in power, that they’re in charge by keeping you guessing and off-balance. In the workplace, gaslighting is done by the managers who sabotage your work, ask you for information you’ve already given them, move meeting locations and then ask, “Where have you been?”

Fun fact? Workplace bullies can be one type, several types, or all types. In other words, one day a target might be contending with an In-Your-Face, and the next day—or, better yet, later that day—the same bully shows up as a Rat-Face. The common theme? Power and control, either real or imagined.

Targets are left unsteady, unsafe, and uncertain about which technique is going to come at them next. The cumulative effect of the constant bullying assault is debilitating, paralyzing, and frightening, making the targets feel as if they are disappearing. Targets end up feeling confused, crazy, and responsible for their own deterioration. Because of bullying, I’ve seen once-confident people start to doubt their capabilities—one in particular stared back at me in the mirror.

At the park that day in Spokane so long ago, I experienced In-Your-Face bullying in a very typical way—name-calling. In today’s culture, being called “stuck up” would be like leaving someone open on Snapchat or not following someone back on Instagram. It was a public display meant to trip me up.

And it did—even if the grown-up version I’d later face would make it pale by comparison.

22 May

The percentage of employees who believe corporate cares about them is at an all-time low, says a new study.

The job market is rough, the pandemic has burned everyone out, and the overall mood about work is sour. Now, according to the 2023 State of Workplace Empathy Report from HR benefits technology company Businessolver, employees’ perceptions of workplace empathy has dropped.

The study surveyed 1,000 employees, HR professionals, and CEOs across six industries about the behaviors and benefits that make them feel like their workplace cares about them, and how they thought their employers were doing in that regard. Here are some key highlights:

  • Employee perceptions of empathy in the workplace are at an all-time low. In 2018, 78% of employees thought they worked in an empathic workplace; this has dropped to 66% in 2023.
  • There’s a large gap between how CEOs perceive reality versus how employees do. While 67% of CEOs see themselves as more empathetic than they were before the pandemic, only 59% of employees would agree—a 10% drop from last year.
  • CEOs are also less likely to take responsibility for creating an empathic workplace. Only 53% of CEOs said they felt like they had a strong influence on workplace empathy—a 16% drop from last year.
  • There’s a mismatch in the policies that companies offer versus what employees actually want. As their top five most-wanted benefits, more than 90% of employees listed flexible work hours, paid maternity leave, flexible work location, family benefits (such as paid daycare), and paid paternity leave. Less than half of the employers offered these benefits.
  • Interestingly, 63% of CEOs say return-to-office policies have positively impacted their mental health, while only 39% of HR professionals say the same—a 12 point drop from 2022.

“The gaps in perceptions that this year’s empathy findings reveal should be a wake-up call for leaders to check their perceived realities against the workplace realities of their employees,” the report noted.

18 Apr

Have you ever been tempted to stretch the truth on your résumé? 

Surveys show that up to 80% of people have lied on their résumés. But I have good news: You don’t have to do that to look impressive.

I was a retained search consultant for more than 25 years and have held C-level corporate executive positions. These days, I write executive and board résumés and I have found that there are many techniques applicants can use to help make their résumés impressive—without lying.

Here are five tactics all applicants should try.

1. FORMAT FLATTERINGLY

First, use a simple format. Doing so demonstrates that you can organize information for a user’s benefit. That valuable communication skill will instantly make you more impressive than 99% of the other applicants for most jobs.

Many design executives engage me to write their résumés. They recognize reader-centric design when they see it. And they don’t confuse narrative résumés with visual creative portfolios. They know that narratives and visuals have different design requirements.

2. LESS HYPERBOLE, MORE FACTS

Next, check your résumé’s headline and branding statement. I have found that when job seekers don’t understand their value, they describe themselves with overused, hyperbolic words. Recruiters immediately recognize these types of claims and aren’t impressed.

Some hyperbolic descriptor nouns include “disruptor,” “expert,” “guru,” “thought leader,” and “visionary.” Check the definitions of those words. If you don’t match up, delete them from your résumé. Then, invest in better understanding your value. Trust me: It’s there, waiting to be discovered.

Beyond nouns, be wary of exaggerated adjectives. Recruiters often aren’t impressed by adjectives because they’re typically opinions, not facts. Some hyperbolic adjectives include “distinguished,” “outstanding,” and “unique.”

These lists aren’t comprehensive. However, these examples demonstrate the types of words that can seem impressive to job seekers but don’t pass recruiters’ scrutiny. Recruiters’ private reactions are often, “Show me, don’t tell me.” If any of your descriptors might make a recruiter think that, delete them.

3. PERSUASIVELY FRAME YOUR EXPERIENCE

Third, look at your experience and frame it to persuade your target employers to talk with you. Applicants can do this by highlighting the elements of your experience that interest potential employers and delete irrelevant (or potentially negative) information but don’t stretch the truth.

Negatives rarely impress on résumés. Because of that, when a fact is described negatively, I ask myself, “Can I reframe this as a positive?” It might be as simple as changing “reduced turnover to 10%” to “increased team retention to 90%.”

Employers want to know about your fit for their job, so it is crucial to address their interests. And no one expects you to describe your biggest failure on your résumé. Beyond that, recruiters and hiring managers don’t want to wade through irrelevant clutter.

You should never lie on your résumé. To make sure you stay true to yourself, ask yourself the following: “Would I be comfortable posting this résumé on LinkedIn?” “How would my colleagues react if they read this on LinkedIn?” “Would I be confident discussing this information in an interview?”

4. SHOW OFF WHO YOU’VE WORKED WITH

Instead of being tempted to resort to hyperbole and lies, share your accomplishments and their impact.

One technique I like to use on résumés is something I call “affiliative branding.” An early-career client I once worked with wanted a specific job but couldn’t land an interview. We analyzed the posting and saw that the job involved working with well-known artists. My client had that impressive experience but hadn’t mentioned it in their résumé. We wrote a bullet that named a few of the top artists they had worked for (affiliative branding) and described my client’s wins. They got the job three weeks later.

5. ELIMINATE OR UPDATE OUTDATED INFORMATION

I once worked with a client who was a top executive in a start-up that was acquired by a well-known company—a successful exit. But then the acquirer failed months later in the dot-com crash. We thought that linking my client to that company’s almost-forgotten name would generate age bias, so we eliminated it and consolidated their experience from that point back.

In another case, a client pioneered a billion-dollar product category for their company. The first product became a household name, but newer products have followed it. We featured the product in an earlier version of my client’s résumé. In the current version, we updated their story by focusing on the category because it’s now more impressive than the initial product.

Every résumé benefits from exploring and discovering the truth, deciding which relevant, positive information to present, and crafting compelling framing. When you do that, there should be no temptation—or need—to lie on your résumé.

Written by Donna Svei, writer of executive and board résumés. She is a frequent writer and speaker on résumé and LinkedIn topics. 

17 Mar

What makes high performing people and how we can achieve similar results?

Some of the characteristics of high-achievers are listed below. It's worth noting that not all top performers will exhibit all these attributes to the same degree because everyone has different talents and abilities. On the other hand, these traits might point you in the direction of improvements you could make to your own performance.

Goal Orientation

To be goal-oriented is to have the character trait of being intent on accomplishing a set of predetermined aims. It requires knowing exactly what it is you want and working out a strategy to get there.

A common trait among great achievers is a strong feeling of purpose and motivation to reach their goals. They have well-defined objectives that they work towards relentlessly.

Performance orientation and learning orientation are the two primary types of goals.

When a person has a strong desire to succeed, whether it be in the form of a competition win, a promotion, or a high exam score, they are said to have a performance orientation. Yet, if the person believes they must succeed at any costs to feel fulfilled, this type of goal orientation might backfire and cause them stress and distress.

On the other hand, a learning orientation is characterised by an emphasis on learning and growth as life goals. An individual's development is more important than any particular outcome in this form of goal setting. Individuals can become more robust and flexible through this practise, as they take note of and apply the lessons from their accomplishments and setbacks.

Being highly goal-oriented requires knowing exactly what it is you desire and breaking that down into smaller, more doable tasks. Keeping tabs on your advancement, commemorating small victories along the way, and reaching out to others for comments and encouragement are all great ways to maintain your motivation and focus. Finally, remember to keep an open mind and be ready to adjust your plans when new information becomes available.

Self-Motivation

When a person possesses self-motivation, they are able to push themselves to take action and reach their goals without needing external reinforcement or fear of negative consequences. It requires a deep-seated motivation and sense of purpose, as well as the ability to keep one's eye on the prise and refrain from distractions.

Self-motivation is a common characteristic of high achievers; it manifests itself in the ability to set objectives for oneself and to work towards those goals with a great deal of enthusiasm and drive. Those with this trait are able to keep their eye on the prise no matter what comes their way, regardless of the obstacles that may arise, and are highly motivated to achieve their goals over time.

Key traits shared by highly motivated people include:

A strong sense of purpose and the will to succeed fuel the efforts of self-motivated people. They know what they want and can concentrate on that alone.

Self-discipline: Those who are intrinsically motivated can maintain self-control and attention despite external challenges. They can organise their objectives and take regular steps to reach their targets.

Those that are very self-motivated tend to be remarkably resilient, allowing them to quickly recover from any number of challenges. They can keep their spirits up in the face of adversity because they view obstacles as chances to develop personally.

Those that can motivate themselves typically have an optimistic worldview. They have faith in their own abilities, and they always keep their enthusiasm and commitment to the work.

Those who can encourage themselves take the initiative to work towards their goals. They are proactive, seeing possibilities where others see none, and making things happen.

Setting goals that are both personally significant and in line with your core beliefs is an effective way to foster a sense of intrinsic motivation. You can maintain your motivation by reminding yourself of your accomplishments, expanding upon them, and actively seeking the input and encouragement of those around you. One more thing: try to always keep a bright outlook on life and see obstacles as lessons in disguise.

Resourceful

Finding workable answers to challenges and making the most of limited means are hallmarks of resourcefulness. It necessitates the use of one's intelligence, experience, and imagination to the development of novel approaches to problems and the adoption of novel strategies in response to shifting conditions.

Some defining traits of resourceful people include:

Adaptability: Creative thinkers can shift gears in response to new information and overcome obstacles. They can think creatively under pressure and make swift course corrections so that they can reach their objectives.

Resilience

The ability to recover quickly from adversity and readjust to new conditions is an indicator of resilience. It requires keeping one's head up and one's sense of purpose intact despite the presence of negative circumstances.

A common trait among high achievers is resilience, the capacity to bounce back quickly from adversity and continue working at a high level despite challenging circumstances. They are resilient in the face of adversity, keeping their spirits high and their focus on the end goal.

Key traits shared by those who can bounce back from adversity include:

Positivity:  They have faith in their own strength to triumph over adversity and can keep their spirits up.

Those who are resilient are flexible and can make the necessary adjustments to their plans considering new information or situations. They can think quickly on their feet.

Those who are resilient have the trait of not giving up easily, and they are persistent and tenacious in their efforts. They can keep their sights set on the prise regardless of the difficulties they encounter.

Friends, family, and co-workers are there to lend an ear and a helping hand when times go rough for those with high levels of resilience. When times go tough, they can rely on their support system.

Self-care: Resilient people make it a priority to care for themselves, both mentally and physically. They can handle stress and maintain attention because they get adequate sleep, eat well, and exercise often.

Building resilience requires keeping a positive outlook and a sense of hope and optimism even in trying times. In addition to taking care of your physical and mental health, maintaining positive relationships with people, and having a solid support system are also important components of resilience. Finally, it's crucial to see adversity as a chance to develop and learn, and to be open to gaining wisdom and power via one's experiences.

Detail Oriented

Being detail-oriented implies you consider every step and strive for perfection. The ability to focus on the finer points is a common trait among great achievers, as it helps them to both produce high-quality work and prevent the kinds of slip-ups that can lead to issues down the road.

Specific traits of those who pay close attention to detail include the following:

Concentration: Those who pay close attention to detail can keep their attention on a single task for long periods of time. They can anticipate problems and take action to solve them before they escalate.

Those that pay close attention to detail are often very well organised, a trait that helps them juggle several different responsibilities. To ensure that they don't miss a beat, they make use of organisational aids like checklists, spreadsheets, and calendars.

Those that are detail-oriented are patient and careful in their work. They inspect their work carefully to make sure it is flawless before going on.

Those who pay close attention to detail often have excellent analytical skills, which allow them to break down large, complicated jobs into simpler ones. They can foresee problems and create workable answers.

Accuracy: Those who pay close attention to detail are accurate in their work and quick to spot and remedy mistakes. They pay attention to the tiniest of details and can guarantee that everything is done correctly.

Taking a meticulous approach requires you to be well-organized and pay great attention to the tiniest of things. Strengthening your capacity for analytical thought will also help you simplify challenging jobs. Maintain a high level of focus and concentration throughout your work and take your time to ensure that each task is completed completely and precisely.

Collaborative

The ability to cooperate with others in a group setting is known as collaboration. Those that consistently succeed at the highest levels are often excellent communicators, sharers of knowledge, and team players.

A few distinguishing features of cooperative people are outlined below.

Those who are good at working together have strong communication skills. They are good at hearing others out, giving constructive criticism, and articulating their own thoughts and feelings articulately and politely.

Teamwork: Those who are good collaborators know how to get along with others and accomplish group goals. They can communicate effectively, exchange resources, divide up jobs, and collaborate to complete projects.

Adaptability: Those who work well with others can change their methods on the fly to meet the requirements of the group as a whole and the individual members within it.

The ability to work through differences and find common ground is a key trait of highly collaborative people. They're able to zero in on the source of the problem, hear all arguments, and come up with a compromise that everyone can live with.

Collaborative people are respectful of one another and their ideas. They have an expansive worldview, are open to new ideas, and can collaborate well with those who bring a variety of experiences and skill sets to the table.

Collaborative thinking requires people to be able to successfully communicate with one another and work together in groups. You can also practise resolving conflicts and increasing your adaptability and flexibility. Finally, being open-minded and willing to examine alternative viewpoints, as well as showing respect for the opinions and perspectives of others, is crucial.

Adaptable

To be flexible is to be able to adapt to new or different conditions. The ability to quickly adjust to new situations is a common trait among highly successful people, allowing them to maintain their level of performance no matter the circumstances.

Key traits shared by highly adaptable people include:

Openness to new ideas, methods, and adjustments in plans is a hallmark of adaptable people. They are flexible and open to trying new things to reach their goals.

Those that are very adaptable are also highly agile learners. One of their strengths is their capacity for learning new material and incorporating it into their work to boost their efficiency and effectiveness.

The ability to think outside the box is a hallmark of those who can successfully adapt to new situations. They can generate novel solutions to problems.

Those that are highly adaptable also have a healthy dose of self-awareness, which allows them to recognise their own advantages and shortcomings. With this information in hand, they may make the necessary adjustments to their strategy and ask for help when they get stuck.

To develop a flexible strategy, one must be receptive to new information, accept criticism constructively, and keep a good mood even when things don't go as planned. You can also seek out help and comments from others and concentrate on improving your learning agility, inventiveness, and self-awareness.

In summary

Goal-directedness, self-motivation, resourcefulness, resilience, attention to detail, teamwork, and flexibility are just some of the traits shared by those who consistently achieve at a high level. They can organise their day, set priorities, and stay focused on their objectives. They are always looking for ways to better themselves, and they actively seek criticism as a means of improving their work.

16 Feb

A well-written resume is essential for job seekers who want to make an impression on recruiters and secure interviews.

A superb resume concisely and persuasively summarises your most relevant experiences, skills, and achievements. Include relevant keywords, provide concrete examples of your achievements, include numbers, when possible, proofread carefully, tailor your resume to each position you apply for, and start with a catchy title or summary statement. In this post, we'll discuss best practice in further depth and provide suggestions for crafting a resume that can help you achieve your career goals.

1. TAILOR YOUR RESUME TO THE JOB YOU WANT BY HIGHLIGHTING THE ABILITIES AND EXPERIENCE THAT ARE RELEVANT TO THAT ROLE.

Create a resume that is targeted to the job you want. As part of this process, it is important to highlight your experience and skills that are most relevant to the job you are applying for.

Here's the way to get things done:

• Pay special attention to the exact requirements outlined in the position's qualifications and job description.

• It is important to tailor your CV to each individual position to demonstrate that your skills and experiences are a good fit for the open position

• Include relevant keywords and phrases from the job description in your CV to highlight why you're a good fit for the role.

• The most relevant parts of your resume should be placed at the top so that potential employers can see them right away.

Customizing your resume for each position you apply for is a great way to stand out from the competition. This is important since it demonstrates to the potential employer that you have done your research and can meet their specific requirements for the position. 

2. MAKE YOUR RESUME SUCCINCT, WELL-ORGANIZED, AND LEGIBLE BY USING A CLEAR STRUCTURE AND LEGIBLE TYPEFACE

• Keep your resume to no more than two pages in length.

• Pick an easy-to-read, professional typeface like Arial or Calibri and use it consistently throughout the entire manuscript.

• Use bullet points, headings, and plenty of white space to make your resume easy to read

• Emphasize your headline/summary statement, professional experience, and educational background to make it easier for employers to find the information they need.

• Do not fill up your resume with unnecessary information or images.

If your CV is clear and concise, potential employers will have an easier time reading it and understanding your skills and experiences. Furthermore, it will show that you pay close attention to detail and are a great communicator.

3. USE AN ATTENTION-GRABBING LEAD-IN OR HEADLINE

• The headline or summary statement is a brief opening (one to two phrases) to your resume that summarises your qualifications.

• Be sure it conveys your value proposition in a way that is concise, compelling, and easy to understand

• Include keywords that are both relevant to the position you're applying for and consistent with the rest of your resume.

• Include your relevant industry, years of experience, and top skills in your resume's summary or other places it will be easily seen.

A strong headline or summary statement sets the tone for your resume and makes a positive first impression on the company. Your value proposition will be communicated more effectively, and more people will view your CV.

4.  INCLUDE RELEVANT KEYWORDS FROM THE JOB DESCRIPTION

• A keyword is a term used in a job description or a set of requirements to describe a particular set of abilities.

• Include these phrases in your resume so the hiring manager can quickly find the skills and experience that you have that meet their needs.

• Use relevant keywords in your headline/summary statement, experience, and skills sections, and bullet points inside each area.

• Use keywords sparingly and in a natural way to maintain your resume easy to read and understand.

Using appropriate keywords in your resume will help you be noticed by potential employers and boost your chances of being selected for an interview. This allows applicant tracking systems (ATS) to quickly analyse resumes for relevant keywords before handing them off to a human reader. The usage of keywords in your resume increases both its discoverability and its chances of being read.

5. PUT A MONETARY VALUE ON THE RESULTS YOU'VE ACHIEVED

  • If you want to impress potential employers with your work history, you should quantify your successes with numbers and data. This will make your achievements seem more tangible and will also draw attention to the results you achieved in past roles.
     
  • Use metrics like sales, budget, project timelines, and customer satisfaction to demonstrate your impact.  If the data can be represented graphically, such as with graphs or charts, it will be much easier for the potential employer to absorb the information.

Quantifying your achievements and highlighting them with data can help you stand out to the employer and show them the true value you can offer to the position. Self-reflection, analytical prowess, and meticulousness are also highly valued qualities, so be sure to display these.  

6. DOUBLE-CHECK YOUR WORK FOR TYPOS

Prior to sending in your application, make sure it is free of any spelling or grammar mistakes.

• Read it over several times, and maybe even have someone else look at it , to be sure there are no mistakes you missed.

• Make sure your email, phone number, and mailing address are correct and up-to-date.

• It is imperative that you verify the accuracy of all dates, job titles, and company names.

• Make sure the presentation is consistent and polished by checking things like font and spacing.

Professionalism and care for detail are displayed in the final product if you take the time to proofread. Mistakes or inconsistencies on your CV can send up a red flag to prospective employers, reducing the likelihood of being selected for review. Editing your CV can increase its effectiveness and your likelihood of getting the job. 

7. YOU SHOULD ADAPT YOUR CV FOR EACH JOB THAT YOU APPLY FOR

  •  Always address the specific requirements and qualifications listed in each job advertisement when submitting your CV.
     
  • Go over the job description and requirements, and then emphasise how your abilities, encounters, and successes align with what the business is seeking.
     
  • Consider reordering your experiences or adding new information to make your CV more tailored to the position you're applying for.
     
  • Include the same keywords from the job posting in your resume to show that you are knowledgeable with the field you are applying to.

If you tailor your resume to each position you apply for, you'll show the hiring manager that you care about the company and are dedicated to meeting its specific demands. More importantly, it raises the chances of your resume being selected for examination by making it more pertinent to the position for which you are applying. Doing so could increase your odds of receiving an interview and ultimately landing the job. 

Last, but not least, if you want to get interviews and advance in your work, you need to put together a solid resume. Following best practises like highlighting relevant experiences, using keywords, quantifying accomplishments, proofreading carefully, tailoring your resume for each job, and starting with a compelling headline or summary statement can increase the likelihood that your resume will be noticed and chosen for review. Putting in the effort to create a resume that stands out from the crowd will help you be noticed by potential employers and increase your chances of finding the job of your dreams. 

HERE'S AN EXAMPLE OF A WELL-WRITTEN RESUME FOR AN IT PROFESSIONAL:

HEADLINE:

Experienced IT Professional with a strong background in software development and network administration.

SUMMARY:

  • Results-driven IT professional with 5 years of experience in software development and network administration.
  • Proven track record of delivering innovative solutions, optimizing system performance, and ensuring high-quality delivery of projects.
  • Strong problem-solving skills and experience in project management, with a focus on meeting deadlines and budget constraints.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

WORK EXPERIENCE:

Software Developer, ABC Company

  • Developed and maintained a cloud-based application that increased user satisfaction by 25% and reduced downtime by 50%.
  • Implemented Agile methodology to streamline software development processes, resulting in a 20% increase in project delivery speed.
  • Worked closely with stakeholders to understand their requirements and delivered high-quality software that met their needs.
  • Collaborated with the QA team to ensure the software was thoroughly tested and delivered with minimal bugs.

Network Administrator, DEF Company

  • Managed the company's network infrastructure, including servers, firewalls, switches, and wireless access points.
  • Implemented a disaster recovery plan that reduced downtime from 8 hours to 2 hours in the event of a network failure.
  • Conducted regular system maintenance and upgrades to optimize performance and security.
  • Troubleshot and resolved network issues in a timely and efficient manner, resulting in a 95% satisfaction rate among users.

TECHNICAL SKILLS:

  • Software Development: Java, Python, C#, Ruby on Rails
  • Network Administration: Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MCSE)
  • Operating Systems: Windows Server, Linux
  • Databases: MySQL, SQL Server, Oracle

EDUCATION:

  • Bachelor of Science in Computer Science, XYZ University
  • Certified Scrum Master (CSM)

This resume showcases the IT professional's relevant experiences, skills, and achievements, and demonstrates their value as a candidate. The headline and summary statement immediately grab the reader's attention and provide a clear overview of the candidate's background and strengths. The work experience section provides specific examples of the candidate's achievements and impact, using numbers and statistics to quantify their results. The technical skills section lists the candidate's relevant technical skills, certifications, and education, highlighting their expertise and qualifications. This resume is well-organized, easy to read, and effectively showcases the candidate's value as an IT professional.

05 Dec

Happiness is truly in the journey and with this guide in your toolbox, happiness, both in work and life, will no longer feel out of reach.

Everything you need to become happier, according to science

Humans often think of happiness as a transitory state—an emotion that ebbs or flows depending on external factors and life circumstances. However, happiness is actually an intentional choice.

No matter the stress of your job, the conflicts within your relationships, the number of looming deadlines, or the burnout of Zoom fatigue, you can still choose happiness. Here’s what science says about becoming happier—plus, a few strategies on how to live, well, happier.

HAPPINESS IS A MINDSET YOU CAN CULTIVATE

In a culture that glorifies both production and consumption, the so-called pursuit of happiness can often feel like chasing a positive sensation that never lasts. You are told to set ambitious goals, hustle as much as possible, earn more money, snag that corner office, acquire material comforts, and then enjoy the success of your achievements.

However, as entrepreneur and business consultant Nick Wolny pointed out in a previous Fast Company article, this brand of satisfaction wears off quickly. That’s because authentic, enduring happiness cannot be manufactured with fleeting circumstances. If happiness seems out of reach, it might be time to redefine what happiness actually means to you.

In an excerpt from her recent book, Jenn Lim, author and CEO of the consultancy firm Delivering Happiness, debunks the societal myth around this state of being. Rather than a hedonic view, which associates happiness with feelings of comfort or pleasure, Lim sees it as a mindset of self-actualization. This is more sustainable (and attainable), she wrote, because everyone can determine how self-actualization looks for them.

Creating your own definition of happiness means that external factors can neither increase nor diminish your sense of well-being and satisfaction. Lim referred to this as knowing your purpose—being true to who you are and where your values and priorities lie. When that purpose is secure, difficulties cannot shake your happiness. Likewise, the high cultural premium of success at any cost will not lure you into discontent.

The bottom line: You’re in charge of cultivating an inner mindset of happiness. You can practice this on a daily basis. 

THE SCIENCE OF HAPPINESS IN THE WORKPLACE

Here’s another common societal myth about happiness: It should be every human’s default emotional state. This runs counter to how the brain actually operates, though. Neuroscience research indicates that your brain is wired to seek out both pleasure and survival—two primal instincts that will always compete with each other.

The real biological pursuit of happiness is not about idealizing brief moments of gratification, which are never actually permanent. Rather, it’s about developing intrinsic motivation to find what sustains you long-term. So if the brain is motivated to pursue a goal or achieve an outcome for internal validation (such as self-growth, curiosity, personal challenge) instead of external success (such as accolades, promotions, money), happiness becomes much less fleeting.

How does this link between happiness and motivation translate to the workplace? That’s what a 2020 study from the journal Frontiers in Psychology set out to examine. As the research  found, employees with high levels of intrinsic motivation were more satisfied in their roles, which lead to:

  • Stronger communication skills
  • Increased engagement
  • More positive client relationships
  • Higher energy, passion, and enthusiasm
  • Boosted productivity and efficiency
  • Greater organizational commitment

Learning to practice a mindset of inner happiness will benefit both your job and personal life. When satisfaction is not contingent on external circumstances or motivators, you’re free to take situations and interactions in stride as they come, maintaining a balanced perspective and enjoying the work you do.

HOW TO BECOME HAPPIER AT WORK AND IN LIFE

We have established that happiness is an inside job. Now it’s time to figure out how to actually become a happier human in both your professional and personal circles. Here’s a crash course on redefining and creating happiness for yourself.

Let go of your fixation with meaning

The concept of a meaningful life is not inherently a problem—everyone wants their contributions and impact on the world to matter. But in this Fast Company article, author Wendy Syfret argued that an obsessive quest for meaning can make you miserable.

She recommended a less exhausting (albeit controversial) approach: nihilism. This states that “life is meaningless.” This doesn’t mean you are here without a purpose, but rather, you create the narrative that either moves you forward or keeps you stagnant.

If you release the inflated pressure of meaning and allow life to simply unfold with realistic expectations, you’ll feel more rooted in the present instead of overthinking the moment away. Here’s how to make life count, and tap into the happiness that follows, without fixating on the “what it all means.”

  • Make time for mindful activities that root you in the now. This can be a journaling ritual, a meditation practice, a walk in nature, a breathing exercise, a workout class, or a deep conversation. This is anything that orients your brain to be and stay in the moment.
  • Accept your own smallness in the larger scope of existence. Your presence on Earth matters, but there’s freedom in knowing you are not the center of this universe. So think outside your own experiences or narratives to learn from other perspectives. As a result, you will become a more curious, empathetic, and fulfilled person.
  • Know the important difference between value and meaning. The idea of meaning is a symbolic construct, but “value” is the practical knowledge of what you stand for and care about. Values are essential for authentic happiness because they communicate which priorities to focus your time, resources, energy, work, and attention on. If you know and are living by your values, you can find intrinsic happiness in that.

Rethink your relationship with goals

Goals are beneficial in all aspects of life. Without them, you would most likely feel directionless with no focal point to strive for. As crucial as goals are for both career and personal growth, how you approach these goals, however, can short-circuit your happiness.

All too often, we set ruthless goals that aren’t feasible in reality and then label ourselves a “failure” when plans don’t come to fruition. As Wolny pointed out, even when a goal is attainable, the temporary high of accomplishment will fade, leaving a sense of letdown in its wake. But the goal itself is not a problem—it’s your relationship to that goal.

You could continue forcing yourself to achieve at all costs, hit unrealistic performance markers, then ride the endorphins of success until they’re gone. However, there’s a better way, and it will increase your happiness.

This other way is the mindset of grace, clinical psychologist Lindsay Henderson suggested. It’s not a sign of failure to veer offtrack because you have permission and the ability to course correct at any time.

With this newfound grace in mind, here are a few new ways to pursue your goals:

  • Break your goals down into a series of micro habits. Attempting an entire behavioral or performance overhaul can seem insurmountable—and often is. Making small, incremental changes over time makes the goal more manageable and feel less stressful. Build micro habits into your routine that will gradually help you reach the macro objective that you’ve set for yourself to get there while feeling happier and more accomplished.
  • Think about the words you use to characterize goals. Words have power, so start paying attention to how you talk about goals. Don’t stop there: Swap out negative words for positive ones, according to life-transformation coach Kristin Brownstone. For example, turn “I have to” into “I get to,” or refer to the goal as a form of “play” instead of “work.”

  • Be clear on the overarching “why” behind each goal. Remember that connection between purpose and satisfaction? It’s relevant for goal setting too. Determine the reason why a goal matters, who will benefit from it, and what value it can bring to your life (or someone else’s). This will boost your momentum and perseverance because you’re not doing it just to simply accomplish something new. There’s a purpose that you’re emotionally connected to.

  • Reward yourself—but don’t rely on this for happiness. It’s normal to feel triumph when you achieve a goal, so celebrate those wins, both large and small. This helps you connect with the feeling of self-actualization we talked about earlier. This strategy comes with a caveat: Don’t allow your internal happiness to hinge on external rewards or affirmations. Use them as supporting players in the game of happiness.

Build mental and emotional resilience

Do you wonder how the natural optimists of this world maintain a balanced, positive outlook despite whatever situation they’re in? This attitude is not a sheer denial of painful emotions or circumstances. Nor is it a chronically upbeat façade. That’s called toxic positivity, which can erode trust, stifle communication, and harm interpersonal dynamics.

The secret to optimism is not manufacturing positive emotions—it’s building resilience. This has become a buzzword in recent years, so let’s define it. Resilience is the mental and emotional fortitude to quickly recover from crises, learn from mistakes, identify growth opportunities, and form healthy coping skills to clear the next hurdle.

Resilience is a major component of happiness and well-being, wrote creative designer Klaus Heesch, in another Fast Company article. Cultivating resilience helped him learn to combat imposter syndrome, fear of failure, comparison to others, and pressure to achieve. With an ability to better manage and understand those limitations, it’s easier to feel happier more consistently.

Here are a few strategies to build your own resilience so you can create more sustainable happiness:

  • Believe in your own talents and positive attributes. Self-confidence enables you to challenge doubts or insecurities. It also gives you the emotional security to accept feedback from others without a defensive reaction.
  • Be flexible and embrace the inevitability of change. The one constant in life is its unpredictability. So don’t fear or resist change—adapt to this new season as it comes. You will discover opportunities to branch out and evolve.  

  • Look for reasons to stay both hopeful and grateful. No matter how bleak a situation can feel, remember that no circumstance lasts forever. Hope for a brighter tomorrow will fuel you with the endurance to continue showing up today.

  • Build proactive, actionable problem-solving skills. When a conflict arises, don’t react impulsively. Slow down with deep breathing and carve out the space to clear your head, then make a list of practical and rational ways to solve the issue.

  • Nurture yourself and invest in healthy relationships. Do not overlook self-care—it’s vital for resilience and happiness. Get adequate sleep, make time for exercise, drink water, and eat nurturing foods. Surround yourself with uplifting relationships. Make time for enjoyable activities and interactions. Once your needs are met, you can face obstacles with renewed energy.

Happiness is an intentional choice, and pursuing it is a consistent practice that may never end—and that’s okay. Happiness is truly in the journey and with this guide in your toolbox, happiness, both in work and life, will no longer feel out of reach.

28 Oct

7 Things you need to research about a company before an interview

When you’re searching for a new job, practicing answers to common interview questions is a good idea. That said, it will also help you to research the company. Employers like applicants who are familiar with their business and identify with their core values. With so much information out there, it can be tough to figure out what’s relevant. Look at some of the best points to research before you walk into your next job interview.

WHO IS CONDUCTING THE INTERVIEW?

It’s likely the interviewer will look up your name and social media accounts online, so why not find out who is conducting the interview? A little background research on the person’s name might reveal some shared beliefs or accomplishments. It may also give a hint as to the person’s interests as a hiring manager and what sort of questions they’ll ask in an interview. If you were told that anyone else might be interviewing you as well, be sure to look up any names given.

WHAT ARE THE COMPANY’S VALUES?

A manager will be more interested in hiring you if you show an authentic interest in their industry or job. You can look up a company’s website and general social media to get a quick idea of what they do, how they do it, and why it matters to them. When you express these principles in your interview answers, it will show you are much more than just someone looking for a job.

Values are often deeply personal and can’t be taught, so they point to the core of who you are and what you have to offer. Employers who meet you and see that your values match the company will be more likely to choose you. What’s more, researching companies in this way can help you find the real best place to work for you, at companies whose style of business and objectives most appeal to you.

WHAT SKILLS DO THEY VALUE MOST?

When you upload a resume to a job-hunting portal and look at job descriptions, much of the information you need for this question will be written there. If you know any current employees working at the same company, they can help guide you. For instance, in an office going through a remote work shift, the managers might value new employees who are tech-savvy and flexible with work hours.

WHAT CLIENTS OR CUSTOMERS DO THEY SERVE?

Every company has a unique client base. Showing you understand the needs and desires of those people will go a long way. Expressing customer knowledge is an effective, creative way to get noticed by an employer. Case studies and white papers released by the business can help showcase customer service situations they are proud of, and company websites often have a testimonial page full of stories about why customers prefer them.

WHAT NEW DEVELOPMENTS ARE GOING ON?

If the industry, or the specific company, is experiencing changes, there might be some media online that can get you up to speed. This information can be great going into an interview. For example, a company launching a new line of products might appreciate someone who knows about it and has insights related to how well those have performed.

WHO ARE THE MAIN COMPETITORS?

Tools like Amazon Alexa, Ahrefs, and similarweb offer data on the biggest competitors to a business online. Once you’ve identified the key competitors, you can compare their websites and other branding. When you get asked why you want to work with a certain company over competitors, being able to give examples that demonstrate research will create a very good impression.

WHO ARE THE COMPANY LEADERS?

During a search through news outlets like Google News, you might find interviews with key leaders in the company, giving you their own words about what the company wants most. If you know who some of the key figures are at the company’s top level, the hiring manager might not just pick you for the job, but also set up an introduction down the line.

Between the job posting and company website, social media, company review sites, and news sites relevant to the industry, you’ll be able to find answers to all the questions above. Knowing how to prepare for an interview is as much of a skill as staying cool during one, so use the power of social media and the internet to apply to awesome companies that share your biggest values.

23 Sep

Every company I’ve worked with or in has had issues prioritizing. While that seems daunting, there is great promise in the high return on effort and impact.

With minimal effort, we can achieve significant individual and collective progress. But that progress depends on consistent, coordinated effort from all levels of the company.

While leaders have unique responsibilities and pressures in getting clear on company priorities, declaring priorities for their team, and managing individual workloads, the individual employee can also create a large amount of change with small tweaks in their approach. Our September guest writer, Banks Benitez, not only brings us his perspective as a founder and leader of a fast-growing start-up but also as a habitual people-pleaser and multi-tasker.

Whether you want more capacity in your day or to increase opportunities to grow and learn, I hope you’ll pull out one idea to help you set better priorities and improve your day.

Let’s get to work,

GET CLARITY BY MANAGING UP

In fast-paced organizations, it can often feel like everything is urgent; everything is a priority. You’re not alone if you’ve struggled to manage all the different projects, tasks, and meetings. When everything is a priority, nothing is a priority, so it’s worth connecting with leadership to understand what the most important work is.

To understand expectations and gain your leaders’ support, try one of these scripts:

“Here is what’s on my plate for this week. Can you help me understand what is most important? Is there anything I can deprioritize to make sure I can complete the most important work?”

“I am working on several projects right now, and I want to make sure I’m spending my time effectively. Are there some projects that are more important than others? Are there projects that can be delayed to focus on the most important work this week?”

As the founder and CEO of Uncharted, I was grateful when my team would tell me when we were taking on too much or asked for help in balancing conflicting priorities. Their honesty held me accountable to identifying what was important, and it opened up a dialogue where we could discuss priorities, deadlines, and capacity constraints. When we set our sights on improving prioritization, we also took big action, like moving to a 4-day workweek, to get better at it.

HOW TO SET BETTER BOUNDARIES

We’re often afraid of setting boundaries, but when you establish them proactively and frame them around what enables you to do your best work, you will be better positioned to take control of your time.

It’s valuable to align expectations, working norms, and boundaries before a new project starts. Consider asking yourself the following questions when a new task or opportunity is assigned:

  • What clarity do I need on expectations, timelines, and responsibilities?
  • What needs, boundaries, and conditions will I need to be at my best (while also meeting my other responsibilities)? Who do I need to share these with?
  • What working norms and expectations would I like to establish with other project team members?
  • What is the time commitment needed from me?
  • What adjustments will I need to make?
  • What support and resources do I need from my leader?

Clarifying what’s important is all about understanding trade-offs: when you say yes to something, you likely have to say no to something else (which could simply be saying no to your free time). When getting your leader’s input on balancing competing projects and priorities, you raise their awareness of the often unspoken trade-offs and motivate them to change their behaviour as well.

For example, you might say: “I understand that our project deadline is two weeks from Friday. I am 100% focused on this project on Mondays and Wednesdays but committed to other projects the rest of the week. Given my availability, what is the best cadence for collaboration and communication to hit our deadline?”

COMPETING PRIORITIES AND LEAVING WORK UNDONE

If you’re a perfectionist like me who loves to cross things off your to-do list, it’s almost painful to leave things undone. Intentionally not completing work can feel quite uncomfortable. Despite making progress on large projects and prioritizing my time, I often felt unsatisfied because my inbox was full, and there were dozens of small things I hadn’t checked off my to-do list. It still felt like I hadn’t been productive despite everything I had finished.

Yet, I reminded myself that their urgency is not mine, not every email deserves a long reply (or even a reply at all), and not every small task is necessary to reach my key milestones.

Understanding the relationship between effort invested and results produced will increase your comfort with work undone. If you have read the cliff notes of a book in college instead of reading the full text (while still acing the exam), you recognize that some effort is more valuable than others. The same is true in the workplace.

After being trained to multitask and get it all done, it can be uncomfortable to feel like you are dropping balls. I’ve found success in focusing just on my email. Reaching inbox zero might feel like a productive day but won’t move big initiatives forward.

To experiment with right sizing your effort on certain tasks, reflect on the following:

  • What task or work have I been doing that no one would miss if I stopped doing it?
  • What work am I doing that seems necessary to reach the desired goal, but isn’t a critical intermediate step?

 5 PROMPTS TO OWN YOUR CAREER PATH AND GROWTH

In growing organizations, there are numerous ways that capable employees can bring value. With a focus on company culture, it’s easy to get involved in everything and say yes to every new project that’s offered. It’s tempting to be seen as the one who gets things done and always steps up. I used to pride myself on wanting to say yes and doing whatever it takes to contribute. However, I realized that working long hours was often more a function of what I volunteered to do as opposed to what I was held accountable to accomplish. If you aren’t clear on which opportunities are most important to you, you might find yourself saying yes to projects that add work to your plate but aren’t valuable to you in the long-term.

Consider the following prompts to help you get clear on what opportunities you want to reserve space for:

  • What skills or behaviours would I like to gain or strengthen over the next 12 months? Over the next 24 - 36 months? Why are these important?
  • With those in mind, what types of experiences, exposure, or education should I say yes to?
  • What types of projects and opportunities might come along that fall outside of these goals? How will I handle those opportunities? What will help me stay focused on the skills and behaviours that I defined as priorities?
  • What support and resources will I need from my leader? Others? How will I communicate this to them?
  • How will I track my day-to-day priorities and these development goals to stay on track?

DEEP WORK MINUS DISTRACTIONS

Modern workplace technologies can streamline collaboration for remote teams. Still, they can also distract us with constant notifications, preventing us from getting into the deep flow state needed to truly focus. So, it’s worth considering how our technology might be in the way. How are notifications and constant pings keeping you from your most important work? What behaviours or habits do I need to instil to allow me more focused work time during the week?

Here are two of my favourite habits to stay focused:

  • Turn off notifications for emails and other internal messages and establish 2-3 dedicated times to check your messages throughout the day. Knowing you have pre-set times to tackle email will give you the peace of mind to work on other things and avoid the temptation to reply to an email immediately.
  • Establish deep work zones throughout the week where you turn off notifications for 1-2 hours, put up an away message, and focus on achieving a specific, measurable goal with that block of time. One variation of this is the Pomodoro Technique, where you set a timer for 25 minutes and define a goal to achieve within that block of time, punctuating 25-minute sprints with 5-10 minute breaks.

When we transitioned to a 4-day workweek at Uncharted, we set team-wide deep work zones on Tuesdays and Wednesdays. We agreed to no Slack notifications or internal distractions so that we were simultaneously heads-down. It was tempting to schedule external calls during these windows, but we got better and better at keeping this time sacred. The power of aligning deep work time across an entire team is in how it creates an organization-wide norm, making it easier for individuals to avoid distractions.

Prioritizing is a very personal process dependent on the individual, those you work with, and the environment. Some methods and tools work in some circumstances, while others don’t. Given there are no grand, unifying best practices, it’s best to approach this as an experiment. Recognize your power to shape your work and time while you reflect, test, adjust, and repeat.

19 Aug

Wisdom is the reward you get for a lifetime of listening when you would have rather talked.
– Mark Twain

What are examples of active listening?

How do we build the self awareness to ensure we don’t fall into a default approach of passive listening, where we tune people out, give half of our attention, or simply wait for our own turn to speak?

Here are a couple of examples of what it can look like in the real-world. 

***  Passive listening: Your direct report has stopped by your desk to vent about an interpersonal conflict that’s happening on your team. You listen to their side of the story while simultaneously clearing out old emails, occasionally butting in to offer some advice or encouragement and prove that you’re paying attention. 

Active listening: You remove your hands from your computer keyboard, silence your phone, and turn to fully face your direct report. You wait until they’re finished before paraphrasing the details of the conflict and asking some follow-up questions.

*** Passive listening: A colleague is walking you through the steps of a process that you’re going to take over. You follow along quietly and politely (while mentally making the rest of your to-do list for the day). There are a few steps that are unclear, but you figure that you’ll sort it out later. You just need to get through this meeting. 

Active listening: As the colleague breaks down the process, you ask clarifying questions to dig deeper into any confusing steps. When your coworker is finished, you quickly summarize the gist of the process and your plan for what you’ll do next and when you’ll take over. 

The word ‘listen’ contains the same letters as the word ‘silent.’
– Alfred Brendel

Why is active listening important?

Active listening is about listening to understand rather than just to hear. That isn’t inherently difficult —but it does require much more of a conscious effort than the passive approach most of us normally take.

Is it worth the effort? Absolutely. Active listening offers a number of advantages: 

1. It boosts understanding

The very point of active listening is to boost comprehension. When it’s done correctly, both the sharer and listener will have opportunities to ask questions, provide feedback, and work together to reach a mutual understanding. 

As a result, it’s an effective communication tool for reducing the crossed wires and miscommunications that can send projects and teams veering off track. 

2. It improves relationships

Who are you more likely to approach with a question or problem: the person who gives you only half of their attention or the person who genuinely seeks to understand the information you share and your feelings about it? The second one, right? 

We all want to feel seen, valued, and understood, and research shows that the concentration and sensitivity involved with active listening increases trust and benefits our relationships — which can amp up the harmony and collaboration on your team. 

3. It reduces bias 

It’s human nature that we receive and process information through our own lenses. However, active listening requires that you step outside of yourself and see things from the other person’s point of view. That can greatly reduce the biases and assumptions that we bring into our interactions. 

One study of door-to-door canvassers that were addressing anti-transgender prejudice found that a single 10-minute conversation that incorporated “active processing” and “perspective taking” actually reduced prejudice and even increased support for a nondiscrimination law. 

When people talk, listen completely. Most people never listen.
– Ernest Hemingway

What are barriers to effective listening?

If active listening is so great, why don’t more of us do it? Well, the short answer is that it doesn’t come naturally — especially since we’ve become so used to dealing with the following challenges and roadblocks:

Too many distractions: You want to listen intently, but your computer keeps dinging with new emails and instant messages. Your phone won’t stop buzzing. You just remembered something that you need to add to your grocery list. Most of us are plagued by constant distractions (both internal and external), and one Harvard study found that the average person’s mind wanders 47% of the time. You can’t be an active listener if those constant interruptions continue to sabotage your focus. 

Personal emotions and perceptions: It’s tough to check your own perspective at the door and enter into a conversation with a totally open mind. Whether you’re doing so consciously or not, you’re far more likely to bring in your own perceptions and opinions, which can make it increasingly difficult to put yourself in the speaker’s shoes and understand their point of view. It also means you can spend a lot of the interaction structuring your own defense and argument, rather than listening to comprehend.

Information overload: Some research indicates that the average person’s attention span is a measly eight seconds. Even if that’s a gross underestimate, this much is true: we have a hard time focusing on something for an extended period of time. If your conversational partner isn’t known for their conciseness and instead provides unnecessary details or drones on and on, it becomes that much tougher to stay engaged with the information and commit to actively listening. 

Problem-solving: Most of us don’t like problems — we like solutions. So, particularly in circumstances when someone is sharing a challenge or issue, our natural tendency is to jump in with advice or an answer right away. Those interruptions are well-meaning, but they’re also a major barrier to active listening. You’re only listening to find a potential answer, rather than understand the ins and outs of the problem. 

22 Jul

Given that it’s your first chance to make a concrete impression with a potential employer, it’s crucial that your resume is designed and formatted to highlight your skills and qualifications.

From complicated designs to crowded pages crammed with unreadable text, there are a number of reasons your resume might be letting you down. If you’re finding it difficult to get interviews despite being highly qualified, a poorly formatted résumé might be to blame.

Here are some of the leading mistakes I see in résumé formatting. To avoid each, I’ll explain how to structure a winning résumé that will help you secure that lucrative first interview.

COMPLEX DESIGN

When it comes to writing your resume, the most important thing to remember is that it must be easy to read. Recruiters are tasked with reading hundreds of resumes every day, so you can be guaranteed that anything difficult to read, or crammed with lots of crowded text, will be skipped over.

It’s natural to want to highlight as many of your skills, roles, and achievements as possible, but cramming everything into an overly complicated design is the fastest way to guarantee that your résumé won’t be read at all.

t’s also best to avoid wacky designs, and instead opt for a simple structure, clean font and design, and logical layout for your résumé. When it comes to color, a small splash of color for your header is fine, but styling in multiple colors is messy, unpleasant to read, and can look unprofessional in most industries. Stick to black text on a white background for the body of your CV, as this will provide the best reading experience.

UNNECESSARY PERSONAL INFORMATION

As someone who provides advice on designing résumés, I cringe when I spot the error of adding too much personal information.

Keep in mind as a candidate, your potential employer doesn’t need to know your date of birth, marital status, or blood type. What matters most to a recruiter is knowing that you’re capable of doing the job they’re offering, so filling up the first half of the page with surplus personal information is going to impact the competitiveness of your résumé. You only have two pages to make an impression, so you must save as much space for proving your suitability for your target jobs.

When it comes to your personal information, you only need to include your name, your phone number, your email address, and the general area you are looking to work.

UNBROKEN TEXT

Ensuring that your résumé is readable should be your key priority when it comes to formatting. This means breaking up large chunks of text into bite-sizes, easy-to-read information.

You should separate each section of your résumé with clear headings and borders, and the information you add to each section should be to the point and serve a clear purpose. Keep your sentences short, never going over two lines.

You should make use of bullet points for all your key information; in fact, all of your core skills, responsibilities, and professional achievements should be listed in bullet-point format. Bullet points save space on unnecessary filler words and phrases, while also making it easy for the busy recruiter to get to the relevant information quickly.

TOO MANY PAGES

In today’s job market, a résumé that is far too long won’t be read at in full. When it comes to length, you should be aiming for around two pages.

Two pages gives you enough space to highlight your key skills, achievements, and responsibilities, without overwhelming or boring readers.

If your résumé is currently longer than two pages, you can cut it down by writing more concisely and removing non-essential information. Remove any detail that is either irrelevant to your target jobs or simply does not add value to your application.

POOR PAGE ORGANIZATION

Having a badly structured résumé is going to confuse recruiters and reflect poorly on your overall organizational skills. Whether it’s sections missing headings or poorly structured job descriptions, bad page organization can seriously hamper your chances.

To ensure that your résumé is readable, make sure you use clear headings, divide each section with space and borders, and break up any large blocks of text with bullet points. You should also order the information logically, starting with a summary at the top of your résumé to draw readers in, and then continuing with your work experience in reverse chronological order. It’s important to remember that recruiters deal with hundreds of résumés a day, so you need to make it easy as possible for them to find the info they are looking for.

If you’re having trouble landing interviews or simply want to refresh and revitalize your resume, beginning with clear formatting is key. Given that recruiters’ attention spans are getting shorter, getting your reviewers interested in your résumé is the first and hardest part of any job application.

So, ditch the wacky formatting and stick to a winning, classic design, ensuring to highlight your achievements and value as an employee.

20 Jun

Sometimes it’s the smallest words and phrases that shape how you’re perceived around the office. Here are a few to watch out for at every level.

Your job title isn’t the only thing that determines how influential you are. Every word you use at work expresses your personal brand, from your confidence and authority to your depth of knowledge. And it’s verbs–those action words that should be the engine of a sentence–that most often trip us up.

Overusing certain weak verbs can make you sound weaker, too. They can undercut your ability to inspire others and suggest to listeners–from top executives and colleagues to your direct reports–that you aren’t really sure of yourself. So while there’s certainly room for uncertainty in any workplace, you might want to trim these verbs from your vocabulary.

1. “THINK”

Who doesn’t use the expression “I think?” Your coworker might say, “I think we should move ahead with this project,” or your boss may tell you, “I think you’ve got a good idea.” Harmless enough, right?

The only trouble is that “think” doesn’t sound definitive. It subtly saps the power of whatever follows it. “Think” derives from an Old English word (“þencan” or “thencan”) meaning to “conceive in the mind, consider, meditate.” In other words, you’re subtly suggesting that you’re still considering the position you espouse–that you’re not sure of it.

In ordinary conversation, “I think” is a throwaway phrase that won’t even register on most people, but you may want to steer clear of it at work. While it’s fine to mutter occasionally (“I think I’ll have coffee with my friend”), you’re better off axing any prefatory phrase in professional settings. Say, “You’ve got a good idea” or, “That’s an excellent proposal.” If you want a replacement verb, try, “I’m confident your plan will work!”

2. “NEED”

When your boss says, “I need this report as soon as possible,” she undercuts herself. Using “need” conjures up a feeling of dependency on the part of the speaker, rather than of obligation and responsibility on the part of the team. I once heard a vice president say to her subordinate, “I need you to do something for me.” It made the tone of her request sound pleading rather than empowered. Simply put, “I need” makes you sound needy. To project more confidence, swap it with firm but polite phrases like, “Please have this report to me by next Friday.”

3. “WANT”

“Want” is really similar to “need”: It suggests the speaker is wanting or lacking in some way. If a boss tells a subordinate, “I want you to improve the quality of your work,” that statement suggests the boss is not getting what she wants–which maybe she isn’t. But the better way to get what you want is to simply set forth facts: “Your work on this report needs to be higher quality.” That puts the onus on the employee.

Similarly, if you tell your boss, “I want a raise,” you’ve made an emotional appeal and signaled your lack of confidence. It’s better to bring together a verb of conviction (“I believe” or “I’m convinced”) and your reasons: “I believe my pay and performance during the last year make a strong case for a raise.”

4. “GUESS”

“Guessing” conveys tentativeness. I once heard a CEO tell analysts, “Our best guess is that our profit for year’s end will be marginally better than last year’s.” There were so many ways he could have reframed that more confidently: “We expect our profit for the year to be ahead of last year’s,” or, “Our results should surpass last year’s.”

If you aren’t sure of the results, that’s fine! Don’t lie or exaggerate. Rather than “guess,” use the most confident expression you can.

5. “HOPE”

Leaders often begin statements with “I hope”: “I hope we’ll get that sale” or, “I hope you’ll be able to take on that assignment.” Rather than inspiring confidence, “hope” has a prayer-like quality, suggesting that the speaker has little control over the outcome.

What are some alternatives? Instead of saying you “hope” that a team will bring in a client sale, tell them, “I’m looking forward to a win,” or “I know you’ll give it your all.” These statements are much more empowering. They show your confidence in what your team can already do, rather than subtly questioning their performance in the future.

6. “SUPPOSE”

You’re having coffee with a colleague who asks if you’re going to an upcoming town hall meeting. If you answer, “I suppose so,” you quietly indicate that it doesn’t really matter to you–you’re not really engaged.

There’s no occasion in the workplace where conveying your indifference and inertia will improve your influence or authority. Instead, find something to express your passion for (even if it’s not the meeting experience itself): “Yes, I’ll definitely be there–I want to hear what management has to say.” You may not think this matters when you’re talking to a teammate, but it does. News travels fast, and if the words you repeatedly use suggest a “don’t really care” attitude, it’s only a matter of time before your reputation and influence begin to dip.

Language is a powerful force in all your impromptu conversations. And because there are more chances to use them, the small words and phrases you resort to every day at work can have an outsize impact on your leadership ability. Cut these six verbs from your lexicon, and you’ll start to notice your power and confidence climb.

16 May

These mistakes are easy to make, and can seriously impact your career progression.

When things don’t go your way, it’s easy to look around for someone or something to blame. You may be right; bad bosses and economic uncertainty are out of our control and the fallout can derail your career. But sometimes the culprit for stalled professional progression could be staring back at you in the mirror.

“People tend to shoot themselves in the foot, and they don’t know that they’re doing it,” says Dr. Eli Joseph, author of The Perfect Rejection Resume: A Reader’s Guide to Building a Career Through Failure. “It’s more common than you may think. If you feel your career isn’t progressing as you’d like, stop and take a look at what you’re doing to make sure you aren’t at fault.”

Before you decide to quit your job due to lack of upward mobility, consider if you’re committing one (or more) of these five career mistakes:

1. NOT KNOWING YOURSELF

Many of us have bought into the idea that having a growth mindset is what you need to move up, but that’s an empty vessel, says Marcus Buckingham, author of Love and Work: How to Find What You Love, Love What You Do, and Do It for the Rest of Your Life.

“They think if they showed enough grit or determination, they could acquire any sorts of skills they wanted,” he says. “They think that the problem with their current job is that there’s something wrong with the manager or something wrong with the company. So, they jump from job to job, never really take the time to understand who they are.”

To advance in your career, you need to understand what you love to do, which Buckingham calls your “red threads,” and what you don’t love to do. “Some of those are changeable in small ways, but a lot of them are an enduring part of who you are,” says Buckingham. “You’ve got to understand which parts of you move with you when you move anywhere.”

2. BURNING BRIDGES

Having a solid network is crucial in your career progression. As you move up and gather more experience, it’s important to realize that people in your past are your allies, says Joseph. Be careful about closing the past chapters of your career.

“Your advisors, your mentors, and sponsors—don’t burn bridges with the network that you’ve accumulated,” says Joseph. “It’s always important to bring your allies with you when you’re exploring new opportunities. If you burn bridges and fall out with your network, you’re diminishing your allies, and you don’t have soldiers to fight with you in your career.”

Common ways to burn bridges might be to stop doing good work after you put in a two-week notice. “You might have a nonchalant behavior, thinking ‘I’m going to leave anyway,'” says Joseph. “Or you might think, ‘I don’t need these people anymore,’ so you cut ties. That’s sabotaging yourself because you never know what will happen in the future.”

3. HAVING A LACK OF “EGO MANAGEMENT”

Whether you’re a leader or an employee, you’re part of a team. If you’re unable to take critical feedback in a positive way and become defensive when offered guidance, you’re not only putting the brakes on your own development, you’ll also likely be seen as someone that others don’t want to work with, says leadership strategist and coach Shadé Zahrai.

“Defensiveness and the willful ignorance driven by ego-centricity suppresses the ability to demonstrate humility and to listen to others,” she says. “Instead, these employees are driven by self-interest. While some with this approach rise quickly within organizations because of their self-confidence and conviction, they often soon find themselves plateauing and this behavior harms their future prospects.”

4. AN INABILITY TO NAVIGATE AMBIGUITY

Rigidity around change, which often happens during times of uncertainty, is another career-killer, says Zahrai. Employees who’ve mastered their roles often don’t respond well to having to adapt to new ways of doing things.

“This resistance to learning, to adapting and to embracing new skills that would help them perform better and faster becomes the quicksand that keeps them stagnant and gains them the reputation of being a change-resistant dinosaur,” says Zahrai. “Navigating ambiguity is increasingly becoming a core business competency – if employees aren’t willing or able to demonstrate they can embrace change and ambiguity, they risk their own extinction.”

5. BEING TOO PUNITIVE

Another way to sabotage your career is focusing on the wrong things, like money, benefits, team members, and company policies, says Buckingham.

“If you have a manager who doesn’t understand you and doesn’t care about you, that is worth looking at, but everything else is not part of what drives successful careers at all,” he says. “Many of the people who joined the Great Resignation are waking up today and finding the grass isn’t greener. The grass is exactly the same. If you moved from one company to another company, and imagined it’s going to be different, it probably won’t.”

The key to stop sabotaging your career is to stop swinging for homeruns, says Buckingham. “Start hitting singles, which really means exercise the freedom you have to create the job of your dreams,” he says. “Everyday wake up and think about the red threads—the things you love to do—you can weave into your day.”

Put your focus there, and over time you’ll discover you’re developing the career you love.

25 Apr

When interviewing for a job, it is really important to consider its potential long-term implications on your personal and professional life. 

As a long-time career expert and CEO of The Mullings Group search firm, I have put together a list of five key questions to ask your interviewer(s)—before the interview ends.

These questions will help guide you on the right path to personal and professional success.

AM I A GOOD FIT FOR THIS COMPANY?

This is key in helping you decide if your personality, skills, and goals properly align with the company’s culture and requirements, and ensure mutual success. It’s one of the main reasons they will hire you in the first place. 

More detailed questions, such as those below, will help you decide whether the position is a “no” or “go.” Overall, the goal is to ask the right questions upfront and to help navigate your career on the right course.

WHAT ARE THE EXPECTED DELIVERABLES FOR THIS ROLE OVER THE NEXT THREE MONTHS TO A YEAR?

This is an important question to ask of each person in the interview process, as most positions have different stakeholders (e.g., the head of marketing, sales, quality control, or customer service) with different expectations. So if you’re interviewing with, say, the head of marketing, their individual perspectives on the role–and how it directly affects them—will impact exactly what those deliverables are. This question should therefore be positioned as, “As the head of marketing, from your perspective, what are the major goals (for deliverables) in the next 60/90/180 and 365 days?”

HOW WILL WE BOTH KNOW THAT I HAVE SUCCEEDED IN THIS ROLE?

It is difficult to define the success of a single metric or activity. So look for proof points in the interview. In some areas, it will be subjective, and in other areas, it will be objective. 

Depending what the position entails, ask: “Is this a deliverable that will point to an evidence-based number, increase in efficiencies or revenues, and/or, an achievement of a feeling of pride/fellowship or establishment of culture?” 

It is important to hear a clear definition of these job expectations upfront, and an agreed upon definition, as it will be paramount in determining if you have the potential to be “moderately successful,” “wildly successful,” or possibly “over-deliver.”

WHAT ARE THE GROWTH OPPORTUNITIES IN THIS ROLE, AND WHAT IMPORTANT SKILLS WILL I LEARN?

When you interview for a new job (or a new role), you need to be acutely aware of how it will help you thrive. So, ask what core skills you will acquire and then determine if they are truly valuable for the future market. For example, maybe it’s learning new software, a new programming language, a brand new set of writing skills, or a new social media strategy that may be video-heavy or copy heavy.  

Overall, the goal of this question is to make sure that your newly acquired skills have forward-facing value for your own personal and professional development and so you don’t waste three years of experience learning something that’s at risk of becoming obsolete.

WHO WILL I BE WORKING WITH ON A DAILY BASIS?

This is extremely important because there are a triad of factors at play: the integration of the self in the personal world, the spiritual world (not necessarily in the religious sense), and the professional world. Ask, “Who will I be working with on a daily basis?” Because who you hang around with every single day in your professional world greatly influences who you will become professionally, personally, and spiritually. Combined with working on something that will actually have a positive impact on the world, your growth will influence your future value on the market, as well as your future network. 

Ultimately, all of these questions will lead to a role that will not only impact who you will become, but who you carry into the marketplace moving forward. Landing the right job will also drive how excited you will be every morning as you realize that this position is not only helping your career, but helping you become a better person.

Joe Mullings is the founder, chairman, and CEO of The Mullings Group, a global search firm that serves the medical device industry.

22 Mar

A German author of more than 70 books and 400 academic articles got so much done because of his pioneering system called Zettelkasten.

“When I am stuck for one moment, I leave it and do something else.” – Niklas Luhmann (1927-1998)

Over the span of thirty years, Niklas Luhmann published more than 70 books and nearly 400 academic articles—a measure of productivity that would make Stephen King blush (and George R.R. Martin cringe). As a sociologist, Luhmann’s interests ranged from law to mass media, religion to economics, but no matter the subject, even his critics agreed: the man knew what he was talking about.

So how did a brewer’s son churn out work after work of such consistently high quality? By pioneering a productivity system he called Zettelkasten—German for “slip box.” Luhmann claimed that his Zettelkasten became a conversational partner, constantly challenging him and prodding him on to greater productivity. And thanks to its power and simplicity, today the Zettelkasten method has been adapted to fit the workflow and information management of any creative pro or knowledge worker.

THE ZETTELKASTEN

Like vinyl records and hardcover books, Luhmann’s original system was analog. It consisted of numbered index cards, or slips, filed in six large cabinets. Each slip contained a single and complete 

idea (a concept his followers call “atomicity”). An idea might be as short as a simple sentence, or as long as a paragraph—but it had to fit into the space of a zettel, the equivalent of a half-sheet of paper.

Luhmann never suffered from writer’s block. Even with a relatively small number of notes, he always had something to start with when undertaking a new project. And by connecting related notes together, he often had an outline of a project before he started it.

His system also offers a low barrier to entry. Psychologists have found that one reason we procrastinate is self-doubt and efficacy issues—the upfront costs of a new project often loom large when future outcomes are so uncertain. But the costs of jotting down just one well-formed note isn’t a deal-breaker. If an idea has value, it will rise to the surface as more related notes emerge.

And relations are key. At the time of his death, Luhmann had created 90,000 cards. That’s an astonishing number, but the system’s power rested in the links between notes. Like synapses between neurons, note links exponentially increase the value of the system.

Luhmann connected his ideas in two ways.

First, each card had a unique index number, or address, using numbers, letters, and occasional punctuation based on a branching hierarchy. So instead of numbering his cards in a traditional “1,2,3” sequence, the first card in Luhmann’s system might be 1, but the second card would be 1/1 if it continued the topic. The third card would be numbered 1/2, but if it only extended the idea on the second card, it would be numbered 1/1a. And so forth.

This branching logic resulted in long but meaningful card addresses such as 21/3d26g53 (an entry on one of Luhmann’s intellectual rivals, Jürgen Habermas). That means an idea, no matter how old or new it is can always be positioned near other cards on the same topic. (The LessWrong website has a great description of this addressing system if you really want to geek out.)

The second method of connecting cards was through explicit reference links. At the bottom of each card, Luhmann would jot down the address of cards with related ideas but positioned under other topics. Following these links, Luhmann could jump across his sprawling note collection and make new connections among ideas.

And that’s how the system “talked” to Luhmann. His creativity and productivity took place not in his own mind, but in a dialogue between his first and second brains.

As contemporary productivity guru Tiago Forte has written, Luhmann’s hopscotch linking methods look a lot like pages on the web:

“There is no hierarchy in the Zettelkasten, no privileged place, which means it can grow internally without any preconceived scheme. By creating notes as a decentralized network instead of a hierarchical tree, Luhmann anticipated hypertext and URLs.”

TAKING THE ZETTELKASTEN DIGITAL

For nearly two decades after his death, Luhmann’s Zettelkasten method remained virtually unknown outside of a small circle of knowledge-management geeks. That began to slowly change in 2017, when Sönke Ahrens self-published a short book in English titled How to Take Smart Notes.

Today, the book ranks #2 in the “study skills” category at Amazon, and #7 in the “time management” category. And thanks to the favorable reception on productivity blogs like Forte’s, Zettelkasten has begun to blow up online. Today, a Google search will return well over 200,000 results, and hundreds of how-to videos have popped up on YouTube.

Zettelkasten is an obvious candidate for digitalization. Robust full-text search, nonhierarchical organization, and access to the notes from anywhere or any device take Luhmann’s great idea and make it even more powerful.

Right now, there are three ways folks are bringing Zettelkasten to the digital world.

USE AN EXISTING APP

Some are overlaying the method onto their existing note app. You can find many tutorials on how to use Luhmann’s technique in Evernote, OneNote, and Notion. The great advantage of this approach is that you don’t have to learn new software and you can start building your own Zettelkasten with existing notes.

But purists will point out that existing note-taking apps miss functionality such as backlinking or atomicity. And then there’s the Wunderlist syndrome. What if you built a deeply linked Zettelkasten of 20,000 notes and the platform you used went out of business? You might be able to save the contents of the notes, but what about the structure—all the links between notes?

TRY A BESPOKE APP

A second approach is to use software developed specifically for Zettelkasten. Hands down, apps like Zettlr, The Archive, and the shiny new toy on the block, Roam, offer users an experience that digitizes and extends Luhmann’s analog system. While The Archive might be the genre’s granddaddy, Roam has generated a base of fanatical users in the span of a few months and has just come out of its invite-only stage.

Roam does seem like a perfect fit, especially when it comes to the atomicity principle. In a Roam document, any chunk of text in any note is a database entity, which means that you can link and relate parts of notes to parts of other notes. Roam even offers a graph of your links, allowing you to visualize the connections between ideas. But that level of granularity comes at a steep price. Demand for a beta invite was so great that Roam’s new entry tier is $15 a month.

MARKDOWN AND FILE SYSTEMS

Simply put, you can build a functional Zettelkasten using a cloud storage provider such as Google Drive or Dropbox and get 90 percent of the necessary features. There’s no proprietary note format or database lock-in, and any type of file you can save to the drive can serve as a note—whether it’s a Word document, PDF, downloaded HTML file, or Markdown. In the case of Google Drive, the file system’s search feature can even scan text in images, meaning you could take notes in longhand and scan them to your Zettelkasten.

The drawback, of course, is that it’s nearly impossible to add note links to existing PDFs and image files. Workarounds exist, like inserting links into metadata or keeping track of inter-note links in a master spreadsheet. Some users even embed images and PDFs in text files to which they add links. But let’s face it—the hassle factor is huge.

Obsidian—an early beta app from the creators of the popular outlining tool Dynalist—uses your local file system and a Markdown editor that enables backlinking. Like Roam, it also provides a graph view that visualizes the connections between ideas. And nvUltra, which also looks to provide all the essential Zettelkasten tools in a markdown editor, is set to move into beta soon.

While still in their very early lives, either might be the right solution for users who are anticipating thousands of intricately linked notes and are worried about privacy or lock-in.

DECISIONS, DECISIONS

If there’s no perfect solution yet, where do you start your Zettelkasten? The best advice: choose a few different candidates, create a small sample of notes, and audition the apps, testing for key considerations.

Idea capture: Can I start a new note with a single click from any device? When it comes to capturing ideas in our busy world, speed counts.

Linking: Can I directly link notes together? Equally important, can I see backlinks—not just the notes I’m linking to, but also the notes that link back to this one?

Retrieval: Can I find a note easily? Especially when your Zettelkasten includes 500 or more notes, search matters. Does the tool you’re considering offer reliable full-text search? Boolean search? Saved searches? Text recognition within images?

Portability: Can I export the data and structure if I need to leave? Because, well, you know . . .

OVERCOME DATA SILOS

Your ideas probably exist in a variety of digital apps right now, such as Kindle notes, web annotation tools, Office docs, or multiple cloud drives. So you might want to investigate ways of automatically bringing that data together into your Zettelkasten.

A good question to ask is whether your app can use a third-party automation and integration tool such as Zapier to bring it all together. Zapier can send info to and from apps like Evernote and OneNote, for example.

In my case, I keep a reading list and book outlines in Coda. When I jot down a reading note or quote that belongs in my Zettelkasten, I can tag the note to trigger a Zap that creates a new text file in Google Drive. That text file contains the note (obviously) but can also include links, tags, bibliographic information, or other data I might have collected in Coda. Shazam!

In the end, whatever you can use to reduce the friction of getting ideas into your Zettelkasten will improve its utility—and your own productivity.

22 Feb

Early in the 2000s, a significant number of employers began adding degree requirements to the descriptions of jobs that hadn’t previously required degrees, even though the jobs themselves hadn’t changed.

The trend — sometimes known as “degree inflation” — became particularly pronounced after the Great Recession of 2008-2009, at which point leaders in government, business, and community-based organizations recognized that a reset was in order. Many large corporations soon announced that they would eliminate degree requirements in much of their hiring.

A decade has now passed, and it seems time to ask: Have companies followed through? Has the degree-inflation tide turned? If so, what role, if any, has Covid-19 played in making that happen?

To find out, we partnered with Emsi Burning Glass, a leading labor-market data company, and analyzed more than 51 million jobs posted between 2017 and 2020. What we’ve learned is that employers are indeed resetting degree requirements in a wide variety of roles. The change is most noticeable for middle-skill positions — defined as those requiring some post-secondary education or training but less than a four-year degree. To a lesser extent, the change is also noticeable at some companies for higher-skill positions. (The full report on our findings can be accessed via Harvard Business School, on its Managing the Future of Work project home page).

This recent reset has happened in two waves, both of which are ongoing. The first, a structural reset, began in 2017, at the outset of the 2017–2019 bull market for workers. The second, a cyclical reset, began in 2020, prompted in part by the Covid-19 pandemic. Let’s consider each in turn.

Structural reset

If demand for talent far outreaches supply, employers de-emphasize degrees. That became increasingly apparent during the tight employment market of the late 2010s. Between 2017 and 2019, employers reduced degree requirements for 46% of middle-skill positions and 31% of high-skill positions. Among the jobs most affected were those in IT and managerial occupations, which were hard to fill during that period.

The essence of the structural reset is this: In evaluating job applicants, employers are suspending the use of degree completion as a proxy and instead now favor hiring on the basis of demonstrated skills and competencies. This shift to skills-based hiring will open opportunities to a large population of potential employees who in recent years have often been excluded from consideration because of degree inflation. (This population includes potential employees that have been described as “hidden workers” and “STARs.”)

This structural reset is a promising development. But there’s still a long way to go. Of the middle-skill job descriptions we reviewed, 37% showed no reduction in degree requirements, which means that some 15.7 million people have effectively been walled out of the candidate pool, even as employers complain bitterly about the unavailability of workers.

Cyclical reset

Desperate to find skilled workers during the pandemic, which has been the biggest health crisis of modern times, many employers have been willing, at least temporarily, to forgo degree requirements for many jobs. In job announcements for intensive-care and critical-care nurses, for example, the share of postings asking for a bachelor’s degree declined by 12 percentage point between 2019 and 2020, from 35% to 23%. Degree requirements for registered nurses fell by a more modest 5 percentage points. Overall, we observed this pandemic-related reset in roughly 548,000 job postings, involving 27% of middle- and high-skill occupations. The shift may reflect only a temporary accommodation in the face of an emergency, which is why we consider it a cyclical rather than a structural reset, but nonetheless, given its scale, it’s likely to teach us a lot about whether workers who have degrees actually perform better than newly hired workers who do not. Previous research suggests that performance differences are often marginal outside specific fields such as professional services and finance.

Are degree requirements really going away?

To understand what sorts of change are happening as companies abolish degree requirements, we studied announcements for information-technology jobs at several leading employers. We selected IT both because it has been plagued by chronic supply-demand imbalances and because many of its positions are similar across companies.

Each company we studied had recently announced the elimination of degree requirements companywide. What we found, however, was that in practice they all continue to make higher than average demands for college degrees. Oracle, for example, requires degrees in well over 90% of the IT postings we sampled, including all of its network administrators. The national average is only 52%.

That said, we found marked differences in how often companies require a degree for IT positions, even when hiring for the same one. Consider the job of software quality-assurance engineer. Only 26% of Accenture’s postings for the position contained a degree requirement. Likewise, only 29% of IBM’s did. But the percentages were dramatically different at Oracle (100%), Intel (94%), HP (92%), and Apple (90%).

More broadly, by the end of 2021, Accenture and IBM had consistently distinguished themselves in their efforts to walk back degree inflation: At Accenture, only 43% of postings for IT jobs contained a degree requirement, and at IBM, only 29% did. Other major technology players who had made similar policy announcements accomplished much less. We found no change between 2017 and 2021, for example, in the share of postings requiring degrees for these same IT positions at Microsoft and Facebook — and the share increased substantially at Intel. We did find a significant change Apple and Google, but even so, more than 70% of their IT job postings still required a degree.

Given that technical, or “hard,” skills, can be easily confirmed through pre-employment testing, certification, and employment history, why are so many employers still requiring degrees?

Perhaps because they believe that college graduates possess more-refined social, or “soft,” skills — the ability to work in groups, say, or to communicate efficiently in real-time, or to prioritize tasks. These skills are far harder to assess, and our analysis strongly suggests that as a result many employers are using college degrees as a proxy for them. Employers who eliminated degree requirements, we found, frequently added more-detailed soft-skills requirements in their postings.

That’s notable. After reducing their reliance on degree-based hiring, these employers seem to be thinking more carefully about what capabilities they are truly looking for, and they’re describing them more explicitly — which, in turn, is making job applicants more aware that they need to develop soft skills, and is encouraging skills providers to consider how they can update their curricula to include those skills.

The benefits of fewer barriers

The reset that’s taking place in hiring today is vitally important. If we want to increase equity in the labor market, one important way to do it is by removing barriers to well-paying jobs — and there’s no question that in recent years one of those barriers has been inflated degree requirements. All companies have different needs, of course, but as they write job descriptions and assess candidates they should carefully assess the value of the blunt and outdated instruments that they’ve been using, and the assumptions they’ve been making. A successful reset will represent a win-win: Previously overlooked workers will be able to pursue attractive career pathways even without a four-year degree, and companies will be better able to fill jobs that need filling.

23 Nov

So you’ve decided, like so many other people, that it’s time to quit your job. But that doesn’t mean you want to burn a bridge. 

Leaving things on good terms with your soon-to-be former employer can be important for securing future opportunities, and it starts with how you give your notice. There’s a way to do it that’s polite, direct, and professional.

That doesn’t mean it’s easy. People are clearly anxious about this—in the three months leading up to November 2021, Google searches for “how to send a resignation email” rose 3,450% (its Spanish translation, “como hacer una carta de renuncia,” was up 3,500%), according to Google’s trends newsletter.

How do you write a letter of resignation? Let’s get into it.

BEFORE YOU WRITE THE LETTER

Be extra sure you want to quit. If you’re going to another company, it’s key to have that offer letter in hand before giving your notice. Walking back your resignation could be awkward at best, impossible at worst.

Tell anyone who might need to know outside your company. Family members, significant others, people who depend on you financially—these are probably good folks to give a heads up about your job changes before it’s too late to change course.

WRITING THE LETTER

You’ll almost certainly be asked to submit one of these after you resign, so do yourself a favour and draft it before you give your verbal notice. It can act as a script if the meeting is a difficult one, or at least help you distil your thoughts before confronting your boss.

Keep your letter simple: Start by succinctly stating that you have accepted another position and are resigning. Then, in a sentence or two, express your gratitude for the opportunities and experience the organization has provided you. Close by stating the final date you’ll be on the job and offer to help transition your duties and responsibilities to your replacement.

AFTER YOU’VE WRITTEN THE LETTER

Set up a meeting with your boss. You can be vague about the topic, and you can keep it brief. Do your boss the courtesy of telling them before you inform any colleagues. If the meeting is in person, bring a copy of your resignation letter to the meeting; if it’s a video or phone call, have the letter queued up and ready to send via email as soon as the call is done.

Practice what you’ll say. Get a little spiel ready. Be direct. Something like:

Thank you for taking the time to talk with me. I accepted a job with another company and am here to give my two-weeks’ notice. This was a very difficult choice to make. I really enjoy working here and appreciate the opportunities you’ve given me. I intend to complete any projects I can. How can I help make the transition to my replacement as smooth as possible?

An important part of this prep work is anticipating your supervisor’s reaction and being ready for questions they might have. They might range from the logistical (“When is your last day?”) to the personal (“Could I have done anything differently to keep you?”). This is where having written your resignation letter comes in handy—having a positive and brief response at the ready could save the discussion from quickly becoming heated or overly personal.

Be prepared for a counteroffer. In a tight labour market, you can bet that any company is going to do what they can to retain talent. Sixty seven percent of hiring managers have extended a counteroffer to a departing employee at least once, according to a survey conducted by LiveCareer, and that number is higher in smaller companies.

But if you’re tempted by the higher salary, think carefully: Your reasons for quitting likely go beyond pay, and whatever issues you’re facing likely won’t be solved by a raise. There are risks to taking the counteroffer, including damaged credibility with the company you were planning to join, and questions about your loyalty to your current company. If you do decide to take the counteroffer, though, let the other company know clearly and quickly. (The best-case scenario is to not let it get this far: if you’re hoping for a counteroffer and you have a boss you trust, you can have a sort of pre-quit chat to ask their advice for the career move you have in mind, write leaders from executive search firm Heidrick & Struggles in Harvard Business Review.)

Save the real feedback for the exit interview. You may have had negative experiences with the company along with positive ones. Don’t sour this meeting by airing grievances—if you do want to give the company some critical feedback, do it during the exit interview.

Close the conversation by explaining how important it is to you to provide sufficient notice to help the organization. Assure your manager you’ll continue to give 100% for your remaining time there and offer to be available after you leave to answer questions your boss or successor may have. Finish by reiterating your gratitude.

26 Oct

Yes, you can only work 5 hours and call it a day. Here’s how to make it productive.

An accidental discovery made one worker stop putting in eight-hour days without missing a beat.

Something’s very wrong with the traditional nine-to-five: it doesn’t work.

Scandinavian countries dominate the World Happiness Report—Norway being the third most productive country in the world and Helsinki winning the title of the best city for work-life balance. And their standard working week is less than 40 hours long. They work a whopping 359 hours less than Americans every year.

HOW I BEGAN WORKING FIVE-HOUR WORKDAYS (BY ACCIDENT)

When I quit my job in the great resignation of 2020 to become a freelance writer, I was determined to continue working eight-hour days. I was a “real” full-time writer, after all, and I needed to prove it by working just like everyone else works.

That is until I couldn’t.

I contracted COVID-19 in May 2021. After coming back to work in June, I began to notice my focus and energy falter. The doctor told me it was brain fog—a common side-effect seen in those who’ve recovered from the virus. I knew I might have to take it down a notch for a few months.

On most days, I couldn’t work beyond five hours. But surprisingly, my productivity didn’t budge with the reduction in working hours: I earned the same income, met deadlines comfortably, and left the desk fulfilled. My clients were just as happy as before.

But was my skyrocketed productivity just the result of the rest I had to take while recovering? I was sceptical. I decided to continue the shorter workday, despite fully recovering in July. And I’m never going back to the eight-hour workday again.

EIGHT-HOUR VS. FIVE-HOUR WORKDAYS

I work in Pomodoros for everything—from writing to responding to emails to networking. I track how many hours I work, what I work on, and how much time I take to finish a task using the Pomofocus timer and the data it provides.

Before, I worked eight or nine hours a day. But I hardly attributed my burnout and lack of creative satisfaction to overworking. “Maybe I haven’t rested enough, planned well, or learned enough productivity techniques,” I thought.

It wasn’t uncommon for me to end days thinking, “if only I had more time”—because I always had some items unchecked on my to-do list.

Now, when I’m working only five hours a day, I notice I cross off almost all my tasks. Knowing I only get five hours has made me more intentional with my to-do list: I assign priorities better, say no more, and sign up only for the necessary meetings. I’m working smarter, not harder. The same tasks also visibly take less time to complete now. I can write a well-researched 2,000 to 3,000 word article in half the time, which gives me more time to grow my business.

My relationship with work shifted. Having only five hours forced me to say yes to only exciting freelance writing jobs that would also pay well. And instead of working till 1 a.m., I started to ask for more lenient deadlines (and my clients happily agreed).

Nothing is as urgent as it seems.

Leading a fuller life outside of work—having hobbies, socializing, going for long walks, playing the violin—further boosted my creativity and mental well-being. With more idle time and fewer hours chained to the chair, I could make space for personal passion projects like improving my newsletter (check it out here), working on my website (here), and laying the groundwork for my podcast.

But it wasn’t easy. I often felt like I could do more, made unrealistic to-do lists, and struggled to challenge my mindset about working. I’d like to share a few things that helped me, in case you’re starting to think about experimenting with the five-hour workday too.

THE MINDSET SHIFT

The biggest barrier for me wasn’t managing tasks well in the limited five hours—it was convincing my brain that there’s no correlation between the number of hours I work and how productive I am.

I can’t overstate the importance of changing your mindset first—before you worry about the practical concerns. 81% of people spend less than three hours a day on creative work anyway.

I suggest doing a time-tracking experiment to see how many hours you work in a day and how many of those are productive. You’ll likely notice that after a certain number of hours, sitting any more just gets you diminishing returns. That’s when you know you should stop working for the day.

WORK IN YOUR MENTAL PEAKS

There’s a time of the day you work better. Maybe it’s in the morning before your kids are awake, maybe it’s late at night with no distractions, or maybe it’s in the afternoon lull. You tend to do your best work in these hours and get more done in less time. It’s your best time to focus.

For me, the flow state is easier to grab in the mornings. I make a conscious effort not to schedule any meetings or personal appointments during these early hours to get maximum done.

You can find these mental peaks through trial and error or by using a time tracking app. Once you know your best hours, you should optimize your day according to them—manage your energy, not your time.

PRIORITIZE AND VALUE REST

When you carry your office with you everywhere, you need to be disciplined about rest. In his book, Rest: Why You Get More Done When You Work Less, Alex Soojung-Kim Pang talks about the importance of downtime and emphasizes why work and rest are not 

opposites but complementary. He broke down the schedules of highly successful people from various industries—from scientists to artists—and found a similar schedule: work intensively for four to five hours, and spend an equal amount of time on deliberate rest.

For people with less control over their workdays, like doctors and executives, Pang suggests taking long vacations without technology or using the weekends to engage in enjoyable activities that are also a little physically and mentally challenging.

I set a hard deadline for myself to get up from my desk at 5 p.m. and not check email on the weekends. It gives me enough space to rest physically and mentally, unplug a little, and return to work more refreshed.

PLAN YOUR WORKDAY INTENTIONALLY—AND REALISTICALLY

When I started to notice the increase in productivity, I began challenging myself to do more and more in those five hours. I let unnecessary tasks seep into my to-do list and set unrealistic expectations for myself—which not only affected my mental health but also compromised my quality of work.

I quickly realized I was setting myself up for failure. I knew I valued quality over quantity, so I got picky. I’d limit my to-do list to three items, estimate how long they would take me to finish and add an hour of buffer time.

Here are my three golden tips for realistic planning:

  • Underestimate how much you can get done in a day.
  • Overestimate how much time a task will take.
  • Overestimate interruptions during your day.

You don’t need to complicate it. Go easy on yourself, and make it a point to be more mindful while making your to-do list.

FIVE HOURS IS ENOUGH (SOMETIMES, IT’S MORE THAN ENOUGH)

Personally, my life turned upside down after implementing the five-hour workday. My mental health has never been better, and I’ve never gotten so much done at the same time. Now, my days have room for spontaneity, daydreaming, and boredom.

If you’re just getting started with working fewer hours, I suggest taking it slow and customizing the suggestions in this article according to your life. It’s better to build a routine that works for you by experimenting rather than going around searching for the perfect system that you can’t stick with.

How many hours we work per day is a question that barely holds any importance today. It’s time to ask better questions: How can you find more time to think? How can you minimize distractions? How can you manage your energy well? These are the questions we should all be focusing on instead.

27 Sep

Has your boss ever subjected you to “radical candor”? Is your approach to work characterized by a “growth mindset”? Was your latest review “360”?

These buzzworthy approaches to employee development have put feedback front and center in the workplace. And much of the advice out there on feedback has focused on how a manager can best deliver an assessment of their employee’s performance. But that accords the person giving the feedback a lot of power, says Penelope Jones, a London-based career coach. What’s perhaps more important is how a person should receive that feedback, especially if it’s critical or negative.

Critical feedback can be a helpful tool for professional development, but it’s easy to get defensive when it’s delivered. In order to get the most out of that feedback, recipients need to assess how useful that feedback is, and then develop a strategy for acting on it.

“What I always say to my clients—I keep this in mind myself—is that feedback…is only ever somebody else’s opinion,” Jones says. “We get to go away and do the work to decide how much meaning we want to attribute to that.”

"Feedback is your relationship with the world and the world’s relationship with you, it’s the way that you’re impacting other people, for better or worse. So it’s all around you—the question is just whether you’re paying attention to it." - Harvard Law School lecturer Sheila Heen, a co-leader of Harvard’s Negotiation Project and co-founder of Triad Consulting Group

STEP ONE: DON’T REACT—RESPOND

Whether you’re getting feedback informally (a passing comment in a hallway), or formally (an annual review), the most critical first step is to avoid deciding at that moment how meaningful it is to you.

Unless you’re a surgeon or a bomb defuser, it’s very rare that “feedback is so incredibly important that you need to act on it in the moment,” Jones says. Rather, when you get a person’s notes on your work, start by listening. Then, clarify your understanding of what the person is saying by asking for real-world examples.

Finally, thank the person, even if you don’t like what they said. “In that moment of thanking that person, you’re recognizing that they’re a human being, and that might have been an awkward thing for them to have said,” she advises. “You’re not agreeing, you’re not accepting the feedback, you’re not taking it on board, but you’re thanking the person for caring enough to speak up.” This reminds you that the person “is fallible,” Jones says. It also helps you avoid overreacting, being defensive, or committing to some behavior changes you might regret down the line.

Now that you’ve bought some time, create some distance.

STEP TWO: CONSIDER THE FEEDBACK’S VALUE AND CONTEXT

Even if it’s well-intentioned and valuable, feedback can be fraught. It could be inaccurate, or tinged with overt or subconscious bias. So how do you decide if it’s valuable?

First, remind yourself that feedback “is only one facet of who you are,” Jones advises. Think about some of your positive attributes to remind yourself that what you’ve just heard fits into a bigger context. (If the person you’ve heard from is good at feedback, they might already have done this for you, Jones says.) This helps balance the critical feedback out and gives you some perspective.

Then, you’ll want to put the feedback in context to understand how productive it might be. Did you ask for or invite this feedback? Who gave it, and what is their relationship to your work? How did they provide the feedback—did you get a sense that it was thoughtful, and genuinely well-meaning? Is it relating to a moment or time or is it ongoing? (The latter is more helpful). And, is it functional—about how you do something—or personal, about how you are? Being told you need to be a different person is not particularly helpful.

If the answers to these questions help you determine the feedback is pretty well-intentioned and potentially useful, then you can move onto the next stage.

STEP THREE: CORROBORATE AND CHALLENGE

The next step is to collect some data and information from trusted members of your “career community” (colleagues, sponsors, mentors, peers, and so on). “Ask them if they recognize this behavior in you, because then you are not thinking about making a change off the back of a single person’s view,” Jones advises. “Different people from different backgrounds, who think in different ways, or who approach who you are, and who you are in the workplace differently could give you different, very valuable lenses on exactly the same piece of feedback.”

STEP FOUR: TURN THE FEEDBACK INTO A GOAL

You can either do this step on your own or with the help of the person providing the feedback. Craft your objective by asking yourself:

  • What is the goal?
  • What will change as a result of my having achieved it?
  • What are the steps along the way?
  • Who might I need support from?
  • How will I measure my progress?
  • How will I celebrate my progress when I get there?         

“Goals by their nature need to be achievable, and need to have a structure or a plan attached to them, otherwise they’re just a dream, or an idea, or a thought,” says Jones. This process means “you’ve turned [the feedback] into something tangible, you’ve worked out what you need as a result.” Sometimes this is easy and can be done in a week. Sometimes this can take a while—you don’t just change your communication style overnight, for example.

STEP FIVE: RETURN TO THE SOURCE

If you’ve determined the feedback was terrible, or biased, you can stop there. Otherwise, as a final step, Jones advises returning to the person who gave you feedback.

Telling someone you’re turning their feedback into a goal will help them learn what was valuable in the initial conversation, and will encourage them to keep helping others. This conversation can also bring that person deeper into your career community, and help hold you accountable to your goals.

What if you’re not accepting the feedback? Jones still encourages you to return to the person to let them know (although she adds that how you decide to do so will depend on the context.) You might have decided the feedback is not relevant to you right now, or not a priority with other things going on. Explaining your thoughts to the person recognizes that feedback can be an ongoing conversation. It also lets them know their feedback was considered, and they did a good thing. “Everyone likes to have their input recognized. Bringing people back in allows you to recognize each other human to human. It makes it more likely that they will [give feedback] again. And it builds your career karma a little bit

ONE MORE THING

The steps outlined by Jones above are helpful protections against what some experts call the “fallacy of feedback.” In this article for the Harvard Business Review, leadership experts Marcus Buckingham and Ashley Goodall break down three theories behind feedback that the business world takes for granted: that experts can provide truthful feedback, that feedback is critical to help employees learn skills they don’t have, and that performance and excellence can be objectively measured.

—Jackie Bischof, (favorite piece of feedback: “don’t boil an entire ocean to make a cup of tea.”)

23 Aug

The real reason you're not more productive at work.

Some days, work just sucks away your energy. No matter how hard you try, you can’t move as fast as you want to.

And while we are quick to blame all sorts of things for this—did you get enough sleep, are you drinking enough water, have you found a job that satisfies your purpose?—the simple truth is that your lousy productivity might not be your fault. The culprit could be your software.

According to a new research paper published by the analyst firm Forrester—for which researchers interviewed nearly 200 design teams and dozens of frontline workers in fields like retail—the enterprise software we use at work is slowing us down, and for all sorts of reasons, from individual components of the UI to the workflows that take us from one piece of software to another.

We connected with Andrew Hogan, Forrester’s principal analyst specializing in design, who led the research. He points out some of the biggest problems he sees in these tools and offers critical insight on how some companies are fixing enterprise UX.

HOW MUCH CAN UX IMPACT US, REALLY?

It’s difficult to figure out how much your email client or sales software could be slowing you down in any given day. But do these wasted seconds add up to something significant?

In fact, they do. Hogan talked to one financial services company that sped up employee quote creation by five times by rethinking its software, and it has nearly doubled the number of clients they can call in a day. In another circumstance, IBM was hired by Japan Airlines to figure out how to land on time more often. The culprit? Forty percent of employee time was spent doing paperwork (which IBM replaced with quicker apps). And one study found that among doctors using electronic medical records, every 1% improvement in satisfaction of using this software decreased their odds of burnout by 3%.

You might not see these same gains inside your company, of course. But now that you see the possibilities, let’s look at common UX culprits.

ARE YOUR COMPUTERS SLOW?

A zippy piece of software makes work feel more efficient, and the core speed and responsiveness of a digital experience is the secret sauce to making any piece of software feel like it’s working for you. But whereas, over the past decade, the consumer 

software on our phones and laptops runs more or less without hiccups, enterprise software can still be stuck in molasses.

“At the baseline level, [enterprise] systems are slow,” says Hogan. “Every microsecond, every bit of time these things take to load, breaks your concentration. After you get beyond a certain amount [of time waiting], you’re ‘doing something else.'”

So why is enterprise software slow? Some businesses are built upon aging desktop PCs, while many of us upgrade our personal smartphones every couple of years. But an even bigger reason, Hogan suggests, is that nothing inside the enterprise software world is making software go faster. He points to Google, which in ranking its search results, examines a site’s speed to load. That sort of auditing has pushed web developers to optimize websites.  Meanwhile, Hogan doesn’t see any major “force function” that’s pressuring enterprise software to load faster. Your Ciscos and Microsofts and Salesforces aren’t going head-to-head in a drag race—especially because this software is being licensed en masse by an IT department for years at time.

But that’s already changing because the market for trying and buying software is shifting rapidly. “One of the most interesting parts is there are now a lot of pieces of software you can download and start using with you and some teammates,” says Hogan. “That’s a user-led adoption curve. That’s one of the riskiest things for established companies, that your employees will just download Figma and start using it.” Indeed, that’s how Slack broke into the market—only to be acquired by enterprise giant Salesforce.

WORKFLOWS LEAD EMPLOYEES NOWHERE

One of the greatest divides Hogan sees between consumer software and enterprise software comes down to a boring, perhaps esoteric, word: “workflow.” But it’s not that complicated.

If you’re ordering a meal via Uber Eats, every step is perfectly sequential. You know your options, and you know when you’ve done each step successfully. Compare that to loading Excel, and staring at an endless spreadsheet. What do you do first, especially if you’re new to a job? And when do you know you’re done?

“A lot of systems, it’s not clear what to do next,” says Hogan. “You can do anything at any time! But think about how consumer expenses are designed: It’s do this one thing next, or these three things next.” Consumer UX is on rails, and enterprise UX is often boundless.

That boundlessness is intended to support all sorts of different specialized needs. But Hogan compares enterprise software to using a dull chef’s knife—possible for anything, but lousy for everything. And he believes it’s necessary to push back on the complexity. “You can do a lot in Excel, but should you use Excel for all of those things?” says Hogan. These workflow issues only get more complex when people hop from one piece of software to the next.

BAD LABELS ARE CONFOUNDING TO LEARN

One of the biggest culprits for bogging down workers is acronym soup. Hogan says companies, and their software, are filled with highly specialized acronyms that you can only learn on the job.

“You could string together literally any combination of letters, and I’ve probably heard something like that,” says Hogan. “I talk to people every day who are working on these systems, and they’ll describe some acronym that doesn’t make any sense to someone who isn’t there.” While established employees can master acronyms over time, new employees can take a long time to learn them. When buttons are labeled with acronyms, that can be a recipe for disaster if you’re training new people on the job.

Hogan points to call centers, where specialized software can take a new employee up to eight months to learn. But these jobs can have a high turnover rate, with people leaving within two years. When that happens, a serious chunk of an employee’s tenure has been in training. And the same thing will be true for the next person.

“I think many designers are going to scream in pain hearing this, but some of the solutions I’ve heard are [creating] more in-context help, like the floating question marks that explain, ‘What does this mean?’ I think, without words, you’re left trying to do it with pictures, and that’s worse. Mystery icons are probably even a worse solution than an acronym.”

YOUR COMPANY CAN DO SOMETHING ABOUT IT

The fact of the matter is that your company probably uses something like Office 365 for a reason: While it’s imperfect, it’s a powerful software suite, designed by thousands of people over decades. Not many companies have the resources to create a more specialized version from scratch.

Or do they?

These days, Forrester has found that many companies are using their own design teams to fix shortcomings in enterprise software. “We’ve seen a 30% increase in dedicated design teams focused on employee software in just the last couple of years,” says Hogan. Whereas employees are reluctant to use new software they dislike, by focusing an internal design team on the task, companies can do everything from solidifying (and communicating) clearer workflows to developing some of their own specialized software and tools to give their employees the help they need.

He cites Home Depot as a company that has invested heavily in its employee-facing software, claiming most of its code was written internally. Walmart has also developed tools to make something as simple as finding an item on a shelf faster for its employees. But Hogan believes the greatest proof of his theory might be Netflix, where, according to his own analysis of the company’s LinkedIn records, as many as half of the company’s total designer headcount is working on software specifically for Netflix employees. (Netflix declined to confirm these figures with Forrester.)

“Marketers, production people, animators, and data scientists all need software,” says Hogan. And when you’re the world’s most popular streaming service, you want that whole workflow working together.

26 Jul

The connection between strong social skills and career success is clear.

Whether you’re heading for a job interview, meeting a client, or chatting with a colleague, there’s one “make or break” factor at work: your interpersonal skills.

Plenty of research has been done about the connection between strong social skills and career success—especially in a workplace that is only becoming more automated.

Social skills are the key to teamwork and building long-term relationships, but they can feel hard to measure. If you lack them, you’ll suffer the consequences. People won’t likely say to your face that you lack social smarts, but the hard truth is that they may be less inclined to promote you or invite you out for after-work drinks.

The good news is that you absolutely can improve your interpersonal skill set, once you know what to focus on. Here are five concrete indicators that someone is socially adept:

1. THEY SHOW AN APPRECIATION FOR OTHERS

Everyone wants to feel special, so a strong starting point is to make them feel great about themselves. If they’ve had a “win” of some kind, mention that, congratulate them, show that they are special in your mind. If you don’t know them personally—say in the case of a recruiter—do your research before you meet, and compliment the recruiter on his success rate in placing candidates. If you’re talking to your boss, mention that you appreciate the feedback she gave you on your last presentation.

Don’t worry that you’ll sound like a suck-up when you compliment the other person. Generally what seems like overzealous praise to you will sound like the absolute truth to the person with whom you’re speaking.

2. THEY LISTEN DEEPLY

Another great skill is the ability to listen. It’s not as easy as you might think, which is why if you encounter someone who’s really good at listening, it often makes a strong impression.

study by the Harvard University Social Cognitive and Affective Neuroscience Lab revealed that people spend 60% of their conversations talking about themselves. When we aren’t talking, we’re often constructing our response.

The best strategy for developing your listening skills is to understand how to listen. Adopt a simple three-pronged approach:

Listen with your eyes: Understand the other person’s body language and what it means. Are they sitting with their arms crossed, for instance, or do they seem relaxed?
Listen with your mind: Try understand what they’re thinking.
Listen with your heart: Sense what they’re feeling, even if they’re not saying something explicitly.

You don’t have to do all three at the same time. But try one, then another, then another. Practicing this form of engagement will help you strengthen your connection with the other person.

3. THEY’RE ENTHUSIASTIC

We’re drawn to people who give us energy—people who are upbeat, enthusiastic, and positive in their outlook. To achieve this dynamic connection with others, think of leading and inspiring others, no matter your position. When it’s possible, resist complaining, blaming others, or bringing people down. Instead, talk about what’s been awesome about your day, or about an experience you and your colleague have shared.

4. THEY USE BODY LANGUAGE EFFECTIVELY

Your social skills involve more than your words. To build interpersonal rapport, use centered body language.

Look others directly in the eye and show warmth. Don’t let your eyes dart away when someone passes or when you get a text on your phone. This will make the other person feel ignored—and rightly so!

Consider the expression on your face, and your tone of voice. Finally, align your body with that of the person you’re talking to. If you’re standing, mirror the other person’s body position. If that individual is sitting, sit down next to them, rather than towering over them. 

5. THEY’RE GRATEFUL

This last but equally important skill is to thank others for what they have given you or done with you. I frequently spend time with people who ask for career advice or consult me on job opportunities. I am delighted to do this, but I am somewhat disheartened when there is no follow-up “thank you.” This is common courtesy. Saying “thank you” holds for job interviews, professional conversations, networking chats, and even encounters with friends.

You don’t necessarily have to send a handwritten note—although such notes can speak volumes. But by all means send a message that explains how much you got out of the meeting, and how grateful you are. If it’s an email, send it within hours of your meeting.

15 Jun

THE BIG IDEA

Productivity isn’t about hacks, it’s about intentional and systematic approaches that both challenge and uplift you through some of life’s most difficult moments.

FIRST, A RECAP

We’ve looked at how to be more productive each day and each week. Today, we lay out some of what we consider the most productive approaches to your professional life.

LET’S DIVE IN

Today we’re talking how to:

  •  Build a meaningful career
  •  Beat burnout
  •  Negotiate better conditions
  •  Write a life thesis

BUILD A MEANINGFUL CAREER

“Nothing provides more opportunities than the workplace for us to feel discouraged, disappointed, bored, overwhelmed, envious, embarrassed, anxious, irritated, outraged, and afraid to say what we really feel.”—Stanford Graduate School of Business lecturer Leah Weiss, who advises a practice of mindfulness to help us reconnect with our purpose at work.

The question: How do I view my career more productively?

Our attempt at an answer, from Quartz reporter Cassie Werber, involves zookeepers and treasure-hunts…

Writes Cassie: “In 2009, two US professors set out to study zookeepers and aquarium workers in an effort to discover what kept them motivated at work. The results pointed to an overwhelming similarity: The keepers gained a deep sense of meaning from their jobs. It didn’t matter that caring for animals was extremely badly paid and offered little career advancement, or that many of the actual tasks involved could be classified as “dirty work”—cleaning up feces, chopping vegetables, scrubbing floors. The zookeepers, most of whom were highly educated, felt that they were fulfilling a calling, and in doing so were extremely dedicated, often volunteering for months before even beginning to be paid, and rarely quitting.

But the fact that the keepers had found and followed a calling was a double-edged sword. Doing what they did for love also meant putting up with poor conditions and potentially being exploited.

Some of us, like the zookeepers, get a lot of fulfillment out of what we do for a living. In many jobs, however, the connection between our work and the meaning we derive from it is much less obvious, or has been completely severed—as in what anthropologist David Graeber has dubbed ‘bullshit jobs.’ At the same time, we’re brought up to believe that work—not the church, the state, or even the family—is the fountainhead from which our sense of meaning should spring.

But when we talk about ‘meaningful work,’ what do we actually mean? Negotiating peace treaties, growing food, making spectacular amounts of money—all of these can be framed as meaningful, depending on who is doing the framing, and what it is they truly want. Meaning isn’t something to be found, and it can’t be uncovered by heartfelt commitment, long hours, and self-sacrifice. Meaning is something we make.

Accepting that fact can transform what you choose to do with your life, but it can also transform the way you feel about what it is you already do. Your career is a treasure-hunt, except you are not the person seeking the ultimate prize. You are writing the map.”

BEAT BURNOUT

Question: How do I avoid burnout?

We start with finding your “because,” and end with work chunking.

Cassie’s advice is that mapping meaning in your career can help you get a better handle on your relationship with work, which can help reduce burnout. She advises that you start by reconnecting with the “because” of your work—why you do what you do, whether it’s to try change the world, or to pay the bills.

Then, you’ll need to start becoming disciplined about disconnecting (log off at a reasonable time, take holiday, maximize your leave) and changing your working environment (work somewhere different, use tools to separate work and life). Sharing with your colleagues how those changes helped you can help.

Kyle Hegarty, the managing director at Leadership Nomad, also advises that you be as open as possible with your colleagues and managers about your stress levels. 2020 was after all, the year when not being ok at work was ok.

He urges managers to lead by example by sharing some of the challenges they are facing, and to watch out for signs of burnout (after all, happy employees are more productive).

Finally, everything is manageable in small chunks. If you’re feeling overwhelmed, break down large projects into small and manageable chunks and celebrate successful milestones each step along the way.

Already burnt out?  Here’s advice from London-based psychologist Elena Touroni on how to recognize and deal with the symptoms

NEGOTIATE BETTER CONDITIONS

Question: How can I ask for something that I need?

We start with the temptation of a tantrum and end with a plan.

“One way to ask for a raise is to stomp into your boss’s office, knock over a vase, toss a handful of Skittles in the air, and yell, ‘I need more smackeroos!'” But reporter Sarah Todd also has some more productive approaches. Sarah examines this particular task holistically, looking at the work you can do in advance—both introspective and logistical—to how you can prepare the person you’re meeting with, the most productive ways to frame your request, and how to follow up on it.

This approach could be applied to any request for a better deal—even if you don’t get it. “The process of asking for [a raise] is usually enlightening. You may get useful feedback that helps you identify an area where you need to improve. You may realize you’re being undervalued, and decide to start looking for a new job that will pay you what you’re worth.

No matter what, you’ll have learned something, says Karen Coffey, a career advisor who’s worked with employees at companies like Bank of America and Walt Disney and is the co-founder and CEO of Karen Coffey Coaching. “Don’t be fearful of these conversations.”

If you’re a fan of this approach and supercharge it with an even more ambitious approach, you can work on crafting a “strategic mindset,” where you not only develop multiple strategies, but habitually keep track of whether they are working for you.

YOUR TASK

We hope this course has left you with a few ideas to try to be more productive, in a healthy way. We’d like to leave you with two tasks that we hope we will be the scaffolding for your productivity attempts in the year ahead.

The first: create a mantra. No one is perfectly productive. Much like any human endeavor, trying to do more with the time we have is an art that we can spend a lifetime practicing. So when you find your efforts thwarted, or simply abandoned, be kind to yourself. Create a mantra that you can repeat when you are trying. For reporter Ephrat Livni it was, “Right now, it’s like this.” Here’s her advice for crafting your own comforting phrase

The second: Make a life thesis statement. Sounds intense, but a simple, one-sentence life thesis is less punishing than a goal, kinder than a resolution. It’s the credo that guides your efforts, decisions and choices. Reporter Rosie Spinks chose “Do what feels good.” Her advice when setting your own statement: “Try to banish thoughts of goals and outcomes, and focus instead on process and feeling.”

25 May

THE BIG IDEA

Are you making time for what’s most important to you? Or are you spending time on whatever seems most urgent? Productivity isn’t just about getting more done; it’s about doing the right things.

FIRST, A RECAP

We looked at productivity this week through the lens of society, technology, your environment, and your schedule. Today, we’ll help you prioritize, set goals, and schedule your work.

ENTER THE MATRIX

US president and former five-star general Dwight Eisenhower once said, “I have two kinds of problems, the urgent and the important. The urgent are not important, and the important are never urgent.” His insight became the basis for the so-called “Eisenhower Box,” a matrix which distinguishes urgency from importance:

If you’re like most people, you’ve probably treated tasks in your to-do list as “urgent” or “important” with little regard to the difference between them. Urgent but Not Important tasks tend to produce a lot of anxiety. They include things like messages from colleagues and acquaintances asking to schedule meetings or respond to FYIs. These are the tasks that put us into constant “reply mode.”

And this is what detracts from our most important tasks, the Important, but Not Urgent. These tasks typically lack deadlines, which makes it tempting to hit the snooze button on them. For leaders, they can include working on strategic goals, long-term planning, investing in talent, and building a brand. Can you imagine the repercussions of delaying these indefinitely?

EAT THAT FROG

Is there a dreaded task that seems to linger on your to-do list, hanging over your productivity potential like a dark cloud? That task is the proverbial frog and one should try to eat it as early as possible each day. The habit of immediately tackling this most important task will help you notch a win early in the day and for many people it will harness our best and most productive energy. Completing this task will have a compounding effect on your day by removing a large cognitive overhang while also giving you momentum for the rest of your day.

Once you’ve swallowed the frog, it’s time to knock out the rest of your task list. Start by asking yourself this important question: What is the most valuable use of my time right now?

FOCUS TIME

The key to getting Important but Not Urgent work done is to schedule it. We’ve already talked about timeboxing, a productivity system that was all about scheduling tasks on your calendar. But even if you’re not looking to schedule everything on your to-do list, it’s still a good idea to block off some time during your week for focused work.

Easier said than done, of course. If you’re a manager, you may be invited to lots of meetings; if you’re not, you may feel like your boss is in control of your schedule, not you. Regardless, try scheduling at least a few multi-hour blocks each week for focused work. (If necessary, give your manager a heads up that you’re doing it and explain why.)

If longer blocks aren’t realistic, you might consider a lighter-weight version of Deep Work: the “Pomodoro” technique, which involves repeating cycles of 25 minute bursts of work followed by a short break.

HOW TO END THE WEEK

Khe Hy, productivity expert and Quartz contributing editor, invented a habit he’d use to end his week on the right note and keep he and his boss on the same page:

“Every Friday afternoon, I’d send my boss a short email with three categories:

The work I had completed that week
What I was working on, including any deadlines that may have shifted or obstacles I’d encountered
What I was waiting on—that is, tasks that I’d completed, but require sign-off from my boss or contributions from someone else

Over the years, I refined the practice. I used a timer to ensure that the weekly update would not take longer than 15 minutes to write. I used a simple template where I could pop in information, so as to expedite the process.”

Khe’s idea has a lot in common with a management tool called a 5-15. As Quartz reporter Cassie Werber explains:

“Each week, everyone on a team spends 15 minutes writing feedback in a templated report sent to the team’s manager. The manager takes five minutes to read and respond to each report, and 15 minutes to collate their own feedback for their manager. This continues up the chain. Done right, it provides those at the very top of even the most complex company a weekly snapshot of what’s going well and badly from the point of view of all their employees.”

Khe recommends checking with your manager and then, if they’re on board, sending this document to them at the end of every week. But even if your manager isn’t interested, ending your week with a 15-minute exercise taking stock of what you accomplished is still a good idea. It gives you a written record of what you’ve achieved, but just as importantly it gives you the chance to assess how you’ve done on the challenge Eisenhower identified: did you spend the week on what was most important, or just on what seemed most urgent?

EXTRA-CURRICULAR READING

How to structure your work day. Most workdays start with the right intentions, but things quickly unravel.
A simple system helped me to stop obsessing over work and start prioritizing my family. A new father discovers that he needs to change the way he works.
The 5-15 is an easy technique to improve communication at your company. The technique has been around for decades, so why aren’t we all using it?

24 Apr

THE BIG IDEA

By being intentional, we can create the conditions for a happier and more productive work environment.

FIRST, A RECAP

We started the course asking you to consider what factors impacting your productivity are within your control. Then, we looked at the value of productivity apps, and how you create a productivity system. Today: ideas for revitalizing your work environment and setting the stage for productive work.

A JOYFUL WORK ENVIRONMENT

We love the idea of a joyful home office so much that we wrote an entire field guide about it. Here’s our design reporter Anne Quito:

“As we face the reality of working remotely for the foreseeable future, many are testing corners of their living quarters—from the kitchen table to disused swimming pools—in their search for an optimal working spot. In thinking about their coronavirus-era home offices, people are asking: What tools do I need to do my job effectively? Does ergonomics really matter? Can I be really happy working at home? There are many aspiring gurus shilling advice, but there’s no single prescription as our living situations are vastly different. There are, however, a variety of ways for us to embrace our current circumstances and take back some control.”

The joy of a home office is that it’s a personal space you can cater to your own whims and needs (up to a point). But the same overall approach, of viewing your working space as something potentially joyful, can be transported to the office when you return.

Here are a few examples from our field guide of small changes workers made to their spaces:

A professor from Manila conducting classes from Manhattan created a mini-studio with ample lighting, camera, and sound rig. “I think if you’re well-lit, project clearly, and present yourself well, your students see that you’re well-prepared—that you showed up. I believe this helps hold their attention,” she notes.

 

                                                                                                                 ***

Diagnosed with obsessive-compulsive disorder, one business owner maintains a crucial sense of order to help with stressful scenarios, including using her own chair in the working space she set up at her parent’s home.

                                                                                                                 ***

A consultant with two kids working from her parent’s house in South Carolina decorated her makeshift office with her children’s pictures, and has taken to feeding birds outside her window, to provide sparks of joy throughout the day.

                                                                                                                 ***

(There’s always a risk of making your home office too conducive to productivity, as Anne discovered when profiling the home of workaholic architect Frank Lloyd Wright.)

CRAFT THAT COMMUTE

Yoga lessons will often start with an instructor asking their student to “set an intention” before the practice begins. Similarly, before you sit down to work, research has shown how helpful it can be to start your workday in an intentional way as well. Whether your work environment is an office you reach after a lengthy commute, or a short stroll from your bed to your desk—you can optimize it by getting in the right mindset first.

Writes Quartz’s Lila MacLellan:

“Three years ago, a team of researchers led by Harvard Business School professor Francesca Gino found that people who use their commuting time to think through their plans for the day—something the team called ‘prospection’—were more productive once they arrived at the office than those who did other mental tasks or looked for distractions. Seeing the difference that planning ahead made on job satisfaction and stress levels in her study, Gino recommended prospection—the word never took hold—for both directions of your commute.”

But you don’t necessarily have to use your commute to think about your work day. You could also:

  • Mull your dinner or evening plans
  • Read a poem
  • Connect socially with short exchanges—say hi to someone passing by, or ask your bus driver how they’re doing
  • Day dream
  • Do a guided meditation

Separating work from life with rituals can be energizing. The break affords you an opportunity to glide from one part of your day to another. You can move between roles, to become the slightly different you, establishing the right frame of mind for work or, later, for friends and family, and establishing a psychic barrier between your life at work and at home, as Quartz’s growth director Phoebe Gavin, who is also a life coach, said during a recent Quartz at Work from Home workshop

EXTRA-CURRICULAR READING

We think about optimal working conditions a lot at Quartz, and have experimented with a few different approaches which you might want to try out. You could:

Supercharge your wifi. Fast home internet has become an essential utility.

Supercharge your wifi. Trust us, it’ll save you a lot of time and stress.

Dress for joy. Picking out the right outfit can be like planting a bulb of joy for yourself that blossoms as the day goes on.

Mark time with scents. Remote workers are turning to scented candles as a way to mark time, change their mood, and help them focus.

Go shopping. You can browse Anne’s list of MVPS (most valuable products and practices for a home office) here.

OBSESSION INTERLUDE

Consider the humble nap (Yes, this deserves its own section.)

The stigma around workplace napping, Sarah Todd argues, is part and parcel of hustle culture, which valorises self-denial and assumes (wrongly) that we produce our best work when we push ourselves nonstop. It’s also tied up with the problem of presenteeism—the pressure that some remote workers feel to demonstrate to their colleagues and bosses that they are always available, ready to answer a Slack message or hop on a call at a moment’s notice. But the reality is that we’re only human. Read Sarah’s ode to the nap, and how taking them can help create shifts in workplace culture to accommodate more of our humanity, too.

YOUR TASK

Our suggestion is that you pick one of the tips we’ve provided to try out in the coming week—whether a midday nap or a brand-new printer. After you try it, add it to your “ta-dah” list, a prescription for anxiety and unproductivity prescribed by Quartz at Work reporter Sarah Todd.

“Making a ta-dah list is simple: At the end of the day or week, you write up everything you got done that ignites even the tiniest flicker of pride or self-compassion. The list can be a mash-up of the personal and the professional; nothing is too mundane to be worthy of a ta-dah.

Recent accomplishments on my own lists include earth-shattering moments such as ‘cleaned kitchen floor,’ ‘called Mom,’ and ‘found parking spot.’…

The reassurance provided by a ta-dah list may be particularly valuable in the coronavirus era. All the stress and isolation of this time has left many people feeling depressed, isolated, and anxious, yet prone to beating themselves up for not writing King Lear or otherwise being sufficiently productive. The ta-dah list is a way of countering the impulse toward self-recrimination, and recognizing that even the smallest of efforts can be worth celebrating.”

14 Mar

THE BIG IDEA

An app won’t make you more productive unless you have a system in place that makes sense for you and the constraints that you face. To pick a productivity system, you need to think about the type of work you’re doing and what gets in the way of getting it done.

A QUICK RECAP

Last time, we started with the big picture: productivity isn’t just about you. We said the first step was to think about what you can and can’t control. Today’s email is all about doing a little bit better with the things that are in your power to change.

FIRST, SET A TIMER

Before we get into all the apps and systems to choose from, a simple exercise:

1.           Pick one thing you want to get done.

2.           Set a timer for 10 minutes.

3.           Focus on that one thing for the full 10 minutes

If you’re lucky, you’ll make progress on the task you’d hoped to get done—maybe you’ll even finish it. Just as likely, you’ll sit there for 10 minutes being tempted by distractions, and that’s OK, too. If you find yourself wishing you were doing something else—checking email, opening Instagram, texting a friend—take notice of that impulse and, as Indistractable author Nir Eyal advises Quartz, “Allow it to crest and then subside.” More often than not, you’ll find yourself able to resist the temptation of the distraction.

Just as important as picking up new productivity strategies is cataloging what’s getting in your way in the first place.

THE TASK AT HAND

How do you organize your tasks? If there’s one person we know who’s thought a lot about that question it’s Khe Hy, former entrepreneur-in-residence at Quartz, who makes his living teaching people to be more productive. Before you pick a productivity app, Khe says you need to think about different approaches for what to do when.

Here are three classic productivity systems, each of which structures your work a little differently:

Timeboxing is a system where you allocate a specific amount of time to each task on your to-do list. Chances are, you already do this in some cases. Meeting agenda planning is one common example. This is the system Eyal recommends: “If you don’t schedule your day, someone will schedule it for you,” he says. The key to timeboxing is to identify the things you need to get traction on, and make room for them on your calendar.

Getting things done is a personal productivity system with an emphasis on getting tasks out of your head and into a system you can refer to. Here are the steps:

•            Capture: Write down everything on your plate.

•            Clarify: Decide whether each item is actionable. Weed out those that aren’t.

•            Reflect: Review and prioritize your list items.

•            Organize: Create reminders for the actionable items. Do anything that takes less than two minutes immediately.

•            Engage: Get to work!

Kanban is a system that tracks tasks based on their stage of completion: to-do, in progress, or done. In Kanban, each of those statuses becomes its own “board” and tasks move from one board to the other as you work on them.

PICKING AN APP

Remember that the app you choose is less important than the system you decide on. So try each of the approaches above for a day or two, tracking tasks using pen and paper, a simple text document, or a spreadsheet before moving on to choosing an app.

Here are four common productivity apps, what they’re good for, and which of the systems they fit best with:

HACK YOUR PHONE

Yes, technology can be a distraction, but it also can be used to prevent distractions. Eyal recommends the following hacks and apps, which can work no matter what tools and systems you’re using to track your to-do’s:

Set your phone to “Do not disturb while driving” even when you’re not driving. You’ll train yourself not to feel you have to answer every message right away.

Change the notification settings on your phone. Two-thirds of smartphone users don’t do this and are distracted by more pings and alerts than they actually need.

Try some SelfControl. This free app will prevent you from checking selected websites during periods meant for focused work.

Nurture a virtual tree. With the Forest app, you can set a timer for reflective work and plant a virtual tree that will flourish as you stay focused and off your phone. If you break the pact you made with the app (and yourself) and pick up your device, the tree dies—“and you don’t want to be a virtual-tree murderer,” Eyal advises.

Find a partner. If you don’t have a friend or colleague to keep you honest about how you’re using your time, try a site like FocusMate.com, where you can book a time for reflective work and get matched with another person on a similar schedule. “You would not believe how effective it is to have another person doing the kind of focused work that you’re doing as well,” Eyal says.

EXTRA-CURRICULAR READING

Watch Quartz’s workshop on making yourself “indistractable.” There are steps you can take to keep distractions from completely taking over your time and concentration.
Presentation: How to add purpose to your productivity routine. Productivity apps can only get you so far if you don’t have a principled approach to using them.
Feeling unproductive and anxious? Try making a “ta-dah” list. People who are anxious about their productivity can find solace in listing what they accomplished.
“Personal kanban”: a life-changing time-management system that explodes the myth of multitasking. Only 3% of the population are “supertaskers.” The rest of us just pretend to be.
Cure your bad habits with “sludge,” the productivity tip you’ve never heard of. The behavioral science productivity trick can be more useful than you’d think.

11 Feb

In looking at ways to perform better I came across this article in one of the online magazines I read: Quartz.

I thought I would sign up for the series and share it with CIS newsletter readers.

 

Here is the first part:  THE ZEN APPROACH TO PRODUCTIVITY

 

THE BIG IDEA

Productivity is not all about you—it’s also about the ecosystems within which you operate, from your home, to your relationships, to your work. The first task of this course will be to sort out what you can control from what is really the responsibility of others, by drawing boundaries.
 

STEPPING BACK

First, let’s talk about how the most primitive part of your brain makes it so hard to be productive. Quartz at Work reporter Lila MacLellan writes:

“We often deceive ourselves into believing that getting X done now will give us the freedom for Y later, when in reality we let too many other tasks flood in. Quick as it may seem we can knock them off our to-do list, these minor chores sneakily steal our attention. If they feel urgent, we’re especially prone to moving them up in priority. And soon it’s time to start putting Y off, and maybe even X, for another day.

The situation may be even more frustrating than we realized… Our built-in ‘urgency bias’ will reliably direct our brains to spend time on a task that merely seems urgent, instead of one that is not pressing, but ought to carry more weight.”

This five-day course will help you develop some of the best approaches to dealing with your urgency bias. But at the root of being productive is the ongoing effort to sort through what is really making us “busy.” Ultimately, the goal should be to question your choices regularly, and to develop the ability to watch your mind as it gets whipped up by sudden requests.

As Lila writes, “you might take a cue from the New York poet Marie Howe, who beautifully captures our tendency to rush around like we’re putting out fires in a bittersweet poem called ‘Hurry.’ It begins:

We stop at the dry cleaners and the grocery store

and the gas station and the green market and

Hurry up honey, I say, hurry,

as she runs along two or three steps behind me

her blue jacket unzipped and her socks rolled down.

Where do I want her to hurry to? To her grave?

To mine? Where one day she might stand all grown?
 

 QUOTABLE

“Productivity is a proxy for things that we desire: If I’m more productive, I can make more money and I can buy a house. If I’m more productive, I’ll be remembered after I die. It manifests in everything we do. And in our overly-connected world, there are just so many opportunities to feel that. The productivity genre is just exploiting this weakness of ours. I’ve been trying to read less productivity literature and more literature on spirituality, psychology, and philosophy—and, ironically, it’s made me more productive. Philosophy is the new productivity.”

—Khe Hy, in conversation with Corinne Purtill Don’t ask how to be more productive next year. Ask why you want to be
 

BACKSTORY

The question of productivity is often placed at the feet of the individual. But that ignores the fact that the systems we live in, and which demand our time, are often broken. In many cases, they are built on biases that take energy to fight.

For example, surveys suggest that women are bearing most of the emotional, social, and economic fallout from Covid-19, as Quartz’s Anne Quito has reported. From monitoring kids’ remote school to checking in on elderly relatives, the unpaid caretaking that the pandemic has necessitated has burdened women far more than men, creating what McKinsey calls a “gender-regressive” crisis.

No productivity app or hack can make up for background factors like a global pandemic and a pervasive inequity in caretaking. The point is that our productivity doesn’t exist in a vacuum, but within a social structure.

As you go through this course, remember that being more productive is about individual habits, but also about the broader influences and systems in which we operate. It can be tricky separating out the two, but we personally find it relieving to know that it’s not just all about us.
 

SETTING BOUNDARIES

Acknowledging context matters. The next step is recognizing what we can and can’t control when it comes to productivity. For example:

You can’t control the external circumstances that make your goals difficult to achieve. But you can control the way you set your goals to be realistic, and to acknowledge that circumstances may change.
You can’t change the way others communicate with you. But you can control the way you communicate with people in a way that bridges gaps.
You can’t control the standards by which other people judge you. But you can control your own metrics for success.
 

YOUR TASK

We’ll spend this week providing some tips and suggestions for how to be more productive professionally and personally. But let’s start by establishing the overarching goal and parameters. Spend a few minutes working through these questions:

What do you hope to accomplish by being more productive?
What are the internal and external factors that are getting in your way?
What element of those factors are in your control?
What’s one thing that’s within your control that you would like to change?
 

EXTRA-CURRICULAR READING

Don’t ask how to be more productive this year. Ask why you want to be. The “why” is more important than the “what.”

07 Dec

"So, a group of behavioural scientists walk into a bar ..." It sounds like the start of a joke, but in this case, it's not.

Some of those people were gathering to perform sketch comedy, and two of them — Jennifer Aaker and Naomi Bagdonas — ended up researching the hypothesis that humour is serious business in the workplace.

They say it's vastly underleveraged, and if you decide to tap into your lighter side, it might just lead you to career success.

Dr Aaker says when we laugh with someone, our brains release a "a cocktail of healthy hormones that suppress cortisol and increase dopamine and oxytocin".

"Oxytocin, by the way, is the same hormone that's released during sex and childbirth," she tells RN's This Working Life.

"So having sex, giving birth and laughing with colleagues in a Zoom meeting have a lot in common — we are all building trust and no-one is wearing pants."

Dr Aaker and Ms Bagdonas now teach a course at the Stanford Graduate School of Business about how humour can be a superpower at work.

You just have to know how to use it.

First, let's bust a few myths

As part of their research, Dr Aaker and Ms Bagdonas looked into what holds people back from using humour at work.

They surveyed thousands of executives, and found there's a few myths or misconceptions that get in the way.

The first is the 'born with it' myth.

"It's the idea that people think that humour is a personality trait, not a skill," Ms Bagdonas says.

There's also the 'failure myth' — the fear of a joke falling flat means you don't take the risk.

Ms Bagdonas says the myth that holds people back the most is the 'serious business myth', which is when people think 'humour is the enemy of the serious'.

But their research suggests having a balance of gravity and levity give power to both.

"If you're able to pursue really serious missions that you care about deeply and you're able to do so while staying light, while not taking yourself too seriously, then you will be more successful," Ms Bagdonas says.

And you don't have to be a comedian to bring banter into the workplace, adds Dr Aaker.

It's not just about cracking jokes — it's about creating a culture of lightness and ease.

Truth and surprise

Humour can be tricky to get right in the workplace, but Ms Bagdonas says as long as it's not inappropriate, it's worth a shot.

It can help to know what's at the core of humour.

"All humour stems from truth and misdirection," Ms Bagdonas says.

"First, we've got truth at the heart of comedy, so we often laugh because we think 'I do that' or 'I've seen people do that', or 'That actually resonates with my experience of the world'.

"And then the second is surprise. We often laugh because we are led in one direction and then it's revealed that we are actually going in a totally separate direction."

An example of this could be if someone arrives late to a dinner party.

"Halfway through the first course and they walk in and say, 'I'm so sorry I'm late, I didn't want to come'," Ms Bagdonas says.

"We've all been there, we've all been on our couches thinking, 'Oh man, I'm going to be late but I really don't want to go'.

"We're expecting, 'Sorry I'm late, there was traffic', 'Sorry I'm late, the Zoom link didn't work'."

And that's where misdirection comes into play.

Humour can also help colleagues bond, and it can be a great outlet for people working in high-stress environments.

"We talk to emergency room doctors who have been through incredibly difficult times, and afterwards they are laughing with each other behind the scenes," Ms Bagdonas says.

"It's not because they don't take their work seriously, it's actually the opposite.

"It's that they take their work so seriously that they need to find ways to cope and ways to help their bodies and their minds be resilient through what they are doing."

Ms Bagdonas says it can also help people remember what you have to say, because dopamine is connected to memory and information retention.

"If someone is laughing while they are listening to you, then they are actually retaining more of what you're saying," she says.

"So this is not just a way to have more fun while we're presenting or while we are at work, it's also a really powerful way to have people remember what we've said."

What's your humour type?

Dr Aaker says there are four different styles of humour — stand-up, sweethearts, sniper and magnets.

"The stand-ups, that's basically these individuals who are natural entertainers who aren't afraid to ruffle a few feathers to get a laugh," she says.

"They might be more extroverted, and they may not be able to read the room necessarily."

Magnets are charismatic. They keep things positive, warm and uplifting, and avoid controversial or upsetting humour.

"They radiate charisma. They oftentimes can really read the room and be aware of how they are humour is landing," Dr Aaker adds.

Then there's snipers, who tend to be edgy and sarcastic.

"They are unafraid to cross lines in pursuit of a laugh. Sometimes they are hard to make laugh but when you do, you feel really good," Dr Aaker says.

The sweethearts are more earnest and honest, and avoid humour that might risk hurting feelings.

"Their humour often flies under the radar and sometimes is even planned, but it often uplifts," Dr Aaker says.

Understanding these types — not just what you are but what your colleagues are — can make it easier and less risky to get a laugh at work.

Different jokes for different folks

Depending on the context, you might tap into different styles of humour.

"We find that sniper and stand-up type humour can be power-enhancing if you're lower in status, but magnet and sweetheart style humour can be power-enhancing if you are higher in status," Ms Bagdonas says.

When Ms Bagdonas is teaching a classroom of students, she leans on magnet or sweetheart style humour.

I'm self-deprecating, I'm using humour that's more uplifting," she says.

"But when I am leading a session with a group of executives that is significantly more senior than me — and in a lot of cases significantly more male than me — I will often lean on stand-up and sniper style humour because of the innate power imbalance that exists in age and in other social dimensions that are so hardcoded into our brains.

"This was especially powerful for me when I was earlier in my career, when I was in my late 20s and I was leading these sessions, I found actually a well-placed jab or a little bit of teasing could actually go a really long way and help me."

But using humour at work won't always land well with everyone. Keep cultural considerations and power imbalances in mind, and don't force it.

If your humour falls flat, the best thing you can do is acknowledge it.

"Name it. Say 'I just realised, I think that was inappropriate, I'm really sorry'," Ms Bagdonas says.

"In this situation when our humour fails or offends, it can be really tempting to brush it off by saying 'I was just joking', or 'He didn't get the joke' or 'She is being too sensitive', instead of stopping and considering that it might actually be our problem."

She adds that it's important to trust the other person's reaction in order to be able to understand your mistake.

"It's in these moments where we cross a line and offend that we can really understand and make sure that we are calibrated for humour to work well in the future," Ms Bagdonas says.

And considering the average person spends more than a third of their life at work, we have plenty of time to learn to embrace humour while we're there.

Tapping into it might just lead you to improved relationships and greater success.

17 Nov

Lately, we have been hearing a lot from our clients about “toxic” co-workers and teammates. 

This issue is not new; there have been bad co-workers since the beginning of organized work. But these days, their impact feels bigger and more destructive.

Businesses need teamwork to function. And teams need to be more collaborative, adaptable, and proactive than ever.

The days of top-down decision making are long gone in many companies and industries, as it is replaced by grassroots innovation that is unleashed through co-workers openly networking and sharing information across boundaries. Because of this new dynamic, dysfunctional teammates can damage the results of a whole team in a way that was much harder to do in the old, siloed models of working.

The most common and destructive toxic behaviours we see include:

  • backstabbing, criticizing, and blaming
  • gossiping and spreading rumours
  • agreeing in meetings, but not following through afterward
  • hoarding information
  • purposely undermining others
  • caring only about personal agendas (over team and company goals)

We have studied thousands of teams and collected data across all industries, sectors, and geographies to learn what makes some teams high performers and what makes others fail.

Our research indicates that the single most important factor in team success or failure is the quality of relationships on the team. In fact, 70% of the variance between the lowest-performing teams, which we call saboteur teams, and the highest-performing teams, or what we have labelled loyalist teams, correlates to the quality of team relationships — not some or most of the relationships, but all of them. Thus, one toxic team member is all it takes to destroy a high-performing team.

Toxic team members are destructive because they:

Create unnecessary drama and distraction. They suck the positive energy and creative brainpower out of the room. Team members waste precious time watching their back, instead of openly innovating, taking risks, and speaking up candidly about what is on their minds.

Erode the “team brand.” Their bad behaviour poorly represents the team and creates a negative impression with colleagues outside the team. In fact, in our research, stakeholders outside the team are 2,000 times more likely to view loyalist teams as being effective in delivering results, as compared with saboteur teams. Team dysfunction is highly correlated with team brand and results.

Undermine the values of the leader and the company. It breeds cynicism when companies espouse values and norms of behaviour, but do not hold some employees to the same standards.

Degrade the team culture. The saboteur’s behaviour becomes the norm de facto. Well-intended team members begin to reflect this bad behaviour as well, treating a toxic teammate with disrespect, griping behind their back, and keeping them out of the loop whenever possible.

If you are the team leader, the way forward is clear. You need to acknowledge what is happening with the team, and you must hold the toxic team member to a higher standard of behaviour. Regardless of their productivity, results, technical expertise, raw intelligence, or invaluable experience, you cannot tolerate behaviour that drags down everyone else on the team.

But what can you do if the toxic person is your peer? Many employees tell us that they feel powerless to change peer behaviour. In fact, some end up just leaving the team or company after the impact becomes insufferable to them.

Here are four steps you can take to deal with a toxic co-worker:

Have an honest, candid conversation with the person. If you do not attempt to do this, you are 100% ensuring that the relationship will, at best, continue in its current, dysfunctional state. You cannot assume this person will suddenly wake up and realize the error of their ways, so make an honest attempt to provide productive feedback. Focus on the impact the behaviour is having on you. Ask for feedback on your own behaviour as well. Sometimes, others do not realize the impact they are having on you. Research shows that most of us lack self-awareness, especially at work.

Members of loyalist teams are 106 times more likely to give each other feedback than those of saboteur teams, even when it is tough. Act as a loyalist yourself by opening an honest, candid dialogue.

Raise your own game and keep your ego in check. Do not stoop to their level. Watch for and manage your fight-or-flight response. The more you can maintain your focus on team goals, the less likely you are to become blinded by win/lose thinking with this toxic peer. Be the role model for how you want the team to act. Set a standard with the rest of the team that supports collaboration and open dialogue, not retaliation.

On loyalist teams, team members are 35 times more likely to show a visible commitment to each other’s success, and 47 times more likely to work hard to build and maintain trust, as compared with saboteur teams.

Talk with your boss. Proactively suggest to your boss that the team hold a meeting to set up team norms and begin to address some of the challenging behaviours and conflicts on the team. This session should not be a ruse for taking the toxic team member to task. It should be a real and authentic interaction, in which team members can gain insight into one another’s perspectives, set clear standards of expected behaviour, and increase peer-to-peer accountability.

On loyalist teams, team members are 73 times more likely to have a set of norms and behaviours they live by and 125 times more likely to address unacceptable team behaviours promptly.

Finally, take care of yourself. Do not let this toxic behaviour damage your emotional and physical health. Own what you can, let go of what you cannot influence, and make a change if you must. If you have worked your tail off to develop better relationships with your saboteur co-worker(s), and it’s going nowhere, or getting worse, consider seeking the advice of an HR professional or trusted mentor on what else you might try. But if you have done everything you can, you should consider leaving. Life is too short for work to suck the life out of you.

When you are working with a toxic co-worker, there is no question that you are suffering from the experience. And it is likely that business results are suffering, too. Quite often, the pain provides strong motivation to address the problems and propel things forward, but the work ahead is not easy, and we aren’t going to lie to you: Rebuilding relationships and developing new habits takes a lot of energy and courage. However, once you fully commit to turning around your difficult relationship, you are likely to see improvements. Be well-intentioned in your efforts — and persistent — and you will reap the rewards.

20 Oct

The CMO of Reputation.com offers five strategies to take the road less travelled and succeed.

Everything you were taught about career paths was wrong.

Early in my professional life, when I worked in merchandising and brand management for one of the world’s most recognizable global retailers, I was told that leaving would be the biggest mistake of my career. I am so glad that I didn’t listen. Years later, I am still reaping the benefits of sidestepping a “traditional” linear career path.

A non-traditional career path isn’t always the most comfortable approach, but it’s one that can make job candidates more appealing to a smart recruiter or hiring manager. For example, in my experience, intentionally making myself uncomfortable has helped me develop a more holistic skill set. For some, a non-traditional career path can be too challenging to handle. But I have learned that you don’t need to stifle internal anxiety about making big career changes. It’s natural, and an opportunity to learn and grow personally and professionally. The key is to use that discomfort productively and ultimately master the situations that seem overwhelming at first.

There are (at least) five lessons I have learned throughout my career in which taking the “easy” route would have been perfectly acceptable, but by taking the road less travelled I gained much bigger rewards.

1. DON’T OBSESS OVER BIG BRANDS OR LOGOS

Early on, I threw away the notion that big employer brands matter. I turned down an offer at Google to focus on a lesser-known company where the learning opportunities were exponentially higher. Don’t get me wrong. I believe that working at a big company can be very good for professionals—especially at the beginning of their careers. Big brands have the resources to train people well. But if you desire a career with velocity and autonomy, a big company is not where you want to spend the entirety of your career. Many people who have grand career aspirations become dependent on navigating internal politics based on their employer’s logo and become less focused on the actual work. Large companies tend to be complex, bureaucratic organizations. While they might be highly competitive and impress your friends and family, you may be unable to progress your career quickly.

For me, moving on from a well-known brand allowed me to manage a large team at a young age—something that would have taken me years to achieve had I been concerned with working my way up the corporate ladder. This is the type of intangible experience that gives a career velocity.

While working with Gap Inc., I became passionate about marketing but realized I wanted a broader scope. Working for such a large company trained me well for the workforce. But I knew I wanted more, and it showed. So I chose to move to a smaller company that wasn’t as well-known, but where I could challenge myself with roles and responsibilities that would have taken years to achieve elsewhere.

2. TACKLE DIFFICULT CONVERSATIONS HEAD-ON

As a woman, it’s vital to force yourself to have uncomfortable conversations with your managers about other priorities in your life, specifically your children and family obligations. You must set expectations—both at work and at home—to achieve enough balance to thrive in each environment. As a younger woman, finding your voice and setting those boundaries with your superiors can be challenging and intimidating. I have witnessed many young women burn out because they pretended that they didn’t have obligations outside of the office and instead poured the majority of their energy into their work. But that’s not reality.

More recently, COVID-19 and the work-from-home culture has made having a family very apparent. You can’t hide the fact that kids are home because they’re bursting into your home office, interrupting Zoom calls, and have homeschool schedules that require your attention. It’s brought about a reckoning. Previously, uncomfortable expectation-setting conversations about family responsibilities were mostly relegated to women, but that is starting to shift. The pandemic has democratized this aspect of work-life balance by making it more ubiquitous and gender-neutral.

3. FIND AND LEARN FROM ALL TYPES OF LEADERS

The truth is that no one, not even an executive, is good at everything. Some are amazing people managers and fantastic at leading a team. And others are the wicked-smart types, geniuses but genuinely terrible at managing people.

I’ve been lucky. I’ve had the chance to work for, and learn from, the full spectrum of leaders. I spent several years working for a mentor who was a great leader of people and manager of teams. Later I went to work at an organization where my manager wasn’t a particularly great people-leader. Still, they were so smart and creative that I gained a lot of important functional experience.

It’s important to remember that there’s no such thing as a perfect leader, and often we don’t get to choose who we work for. It often comes down to taking the initiative to recognize and learn from the strengths of whoever your leaders are at a given moment and translating both their strengths and weaknesses into skills that you can use in the future.

4. GET YOUR HANDS DIRTY

Looking back, I’ve always taken on tasks and responsibilities that were “below my pay grade” as a way to build trust with my team. I’ll get into the weeds and write email copy, or go to meetings where I’m not expected. Even now, as a CMO, I often do things that not all CMOs would consider to be their direct responsibility.

Doing the unexpected builds trust, affinity, and goodwill with your teams. It also builds credibility because you show your team members that you are a good practitioner, not just a figurehead devising strategy. It also throws ego out the door. My team knows that if they need help with something, all they have to do is ask me, and we’ll tackle it together. I believe this approach creates a healthy culture and establishes your role as a leader. Nobody wants to work for someone who delegates responsibility and is incapable of understanding what the real work looks like and what it takes for teams to be productive.

5. DON’T LET ANXIETIES OWN YOU

I am a very risk-averse person who doesn’t like a lot of change in other aspects of my life. But my career is the antithesis of my personality. I have found that when managing the anxiety that accompanies uncomfortable situations and challenging decisions you endure throughout your career, you have to move through it and not let it own you.

For some people, the anxiety that accompanies navigating a career can be an unpleasant nagging, but it can be downright debilitating for others. By acknowledging its presence and moving through the discomfort, you learn how to manage it rather than let it control you. Some people may view it as a weakness. I am proof that you can allow discomfort to exist and turn it into a tool to not only survive but to thrive.

08 Sep

So many of us work in organizations that are fainthearted and dispiriting, where it’s not uncommon to hear phrases like, “That doesn’t fit our strategy,” “We don’t have the budget,” “You’ll never get it past legal,” “That’s not our culture,” “It’s impractical,” or, “ There’s a lot of downside.” The problem likely isn’t your manager, who’s just as hamstrung as you are.

The culprit is bureaucracy—with its authoritarian power structures, suffocating rules, and toxic politicking. Some might believe bureaucracy is on the wane, that it’s headed for the same fate as landline telephones or gas­-powered cars. But sadly, it remains the operating system for most large organizations on the planet.

Most of us quietly bear the burden of bureaucracy. We are resigned to the ponderous structures and convoluted processes that put a brake on speed, a headlock on initiative, and lead boots on creativity. But our collective quiescence is the product of a misconception. Whether new team members or veteran managers, we assume we have neither the capacity nor the warrant to reinvent how our organizations work. We’ve bought into the fiction that the management structures and systems that confound and constrain us can be amended only by those at the top of the pyramid, or by their appointees in HR, planning, finance, and legal.

The problem is, waiting for bureaucrats to dismantle bureaucracy is like waiting for politicians to put country ahead of party, for social media companies to defend our privacy, or for teenagers to clean their rooms. It may happen, but it’s not the way to bet. If you want to build an organization that’s as capable as the people inside it, you’re going to have to take the lead.

The question is, how do you change the system when you don’t own it, when you’re not a senior vice president, or even a manager? As you might suspect, the first step is to change what’s inside of you. All of us must own our part in perpetuating bureaucracy and take corrective action, which includes actively committing ourselves to the ideals of human agency, dignity, and growth.

Learn a new game

Bureaucracy is a massive multiplayer game. It pits contestants against one another in a  battle for positional power and the rewards that come with it. Bureaucracy will only start to crumble when talented and principled people walk off the playing field; when big­hearted heretics decide to forgo bureaucratic wins for the sake of their own integrity, and for the sake of those who’ve been diminished by bureaucracy.

To learn a new game, you have to unlearn the old one. And if you’re a bureaucratic black belt,  challenging the bureaucratic status quo means learning to change some reflexive habits.

What does detox for bureaucrats look like? Not surprisingly, it looks a lot like other recovery programs. A good place to start is by borrowing an ordinance from Alcoholics Anonymous.  AA’s fourth step (pdf) calls for a “searching and fearless” moral inventory, for honest, personal stocktaking. In that spirit, anyone who works in an organization needs to ask, “Where have I forfeited my principles for bu­reaucratic wins? How has bureaucracy made me less human?”

12 questions to break the bureaucracy and resurface your humanity

Here’s a simple exercise you can do. Reflect on your actions across the last week or month and ask:

Did I subtly undermine a rival? In a bureaucracy, power is zero­-sum. When a slot opens up, only one person gets promoted. In the battle to move ahead, it’s tempting to discount the contribu­tions of others, or sow doubts about their integrity or competence.

Did I hold onto power when I should have shared it? In a formal hierarchy, it’s the  people who make the big decisions who get paid the big bucks. To justify their superior status, managers must be seen to be making the tough calls. This creates a disincentive to share authority.

Did I pad a budget request or exaggerate a business case? Resource allocation in a bureaucracy is inflexible and conservative. Budgets often get set a year in advance, and anything that looks risky gets down­rated. Given this, it’s tempting to bid for more resources than you need or to overstate the merits of your case.

Did I fake enthusiasm for one of my boss’s ideas? In a bureaucracy, disagreeing with your boss can be a career­-limiting move. Hence, individuals often swallow their reservations rather than risk being seen as disloyal.

Did I disregard the human costs of a decision? If your organization treats people as mere resources, you may be pushed to make decisions that sacrifice trust and relational capital for short­-term business gains.

Did I play it safe when I should have been bold? In a bureaucracy, the penalties for screwing up are often bigger than the penalties for sitting on your hands. Given this, it’s tempting to defend timidity as prudence.

Did I fail to challenge a counterproductive policy? It’s easier to whine about a stupid rule than to challenge a senior policy maker. Civil disobedience is never the safest choice, but systems don’t change until people take a stand.

Did I do less than I could to foster the growth of those who work for me? There’s often an assumption that “commodity jobs” are filled with “commodity people.” As a result, it’s easy to overlook opportunities to nurture the growth of employees doing mundane jobs.

Did I fail to create time and space for innovation, or miss an opportunity to bring back a promising idea? There’s not much glory in being an innovation mentor. It takes time and often ends in failure. It’s easier to keep your head down than to cham­pion a new idea, but the result is inertia and incrementalism.

Did I favor my team at the expense of the business overall? Bureaucracies offer few rewards for sharing scarce resources with other units. Behaving parochially often produces the best personal outcomes, even when it’s suboptimal for the organization at large.

Did I unfairly blame or claim credit? In a bureaucracy, performance assessments are typically focused on individuals rather than teams. The goal is to be Teflon when shit hits the fan, and Velcro when plaudits are being handed out. This behavior distorts reputations and misallocates rewards, but it’s the way to win in an individualistic organization.

Did I sacrifice my values for expediency? Bureaucracies value results above all else. If you exceed your targets, no one’s likely to ask what shortcuts you took. Over time, the bias for outcomes over ethics desensitizes an organization to the moral consequences of its actions.

Set aside some time and work through these questions. Get a journal or create a spreadsheet.  Can you recall times when you behaved more like a bureaucrat rather than a  human being? What was the trigger? How might you reduce the chances of being triggered in the future? In our experience, there’s value in making this a weekly exercise; it will go a long way toward making you a more generous, considerate, approachable, and in consequence, more effective, colleague.

Partners in accountability

Transformation is never a solo endeavor.  You’re going to need account­ability partners. Reach out to three or four trusted peers and talk to them about your desire to become a post­-bureaucratic leader. Share your per­sonal inventory with them and invite them to do the same. Brainstorm ways of living bureaucracy-­free and arrange regular check-­ins to share progress.

When you’re ready, circulate the detox questions to the people who work for you. Ask them, “When have you seen me acting like a bureaucrat rather than a mentor or an advocate? What should I have done differ­ently?” Ask people to write down their feedback and bring it to a staff meeting. Pass the comments around and have each person share a piece of feedback contributed by one of their colleagues. This will keep the pro­cess anonymous and give everyone the chance to be heard. Make this a monthly or quarterly exercise. Over time, team members will gain the courage to call you out when they see you slipping back into bureaucratic habits.

As you become more comfortable in your post­-bureaucratic skin, invite more of your peers to join the discussion, write a blog, talk about what you’ve learned. Most of your colleagues will applaud you for your integrity and authenticity—“I’m Karl, and I’m a recovering bureaucrat.” By taking accountability for your share of the problem, you encourage others to do the same.

A century and a half ago, human beings hammered out the basic structures of industrial­-scale bureaucracy, and ever since, bureaucracy has been hammering the humanity out of us. But we’re not helpless. We can push back when we feel our souls are being beaten into shapes that make us less than fully human. That’s the first step on the journey to humanocracy.

17 Aug

Automation used to be something workers dreaded, a force that could replace jobs. Not anymore. 

Automation is a skill everyone can use to do their jobs better, and job seekers are increasingly realizing that.

70% of job seekers think automation skills will help them secure their next job, according to our Job Seekers Report. We surveyed knowledge workers across the U.S. who are currently looking for work, and the results show that a majority of job seekers currently list automation as a skill on their résumé, or intend to.

I found this result surprising, but I probably shouldn’t have. Here’s why automation can help you land a job—and how you can get started learning.

AUTOMATION MAKES YOU BETTER AT EVERY JOB

There’s a good chance, if your job happens in front of a computer, that you spend time doing things manually that could be done automatically. Maybe it’s copying a bunch of data from a spreadsheet into another app. Maybe it’s sending internal emails about new leads. Maybe it’s reaching out to clients who haven’t been in touch lately.

These tasks feel like busywork—and they are. Automation is all about building systems that handle this busywork for you. One advantage of this is obvious: You don’t need to spend time worrying about these tasks. Another, less clear advantage, is freeing up space every day to focus on the kinds of tasks humans excel at, such as building relationships, brainstorming creative ideas, and synthesizing information.

That’s why automation is valuable to employers: It means their people can make the most of their skillsets instead of wasting time on tasks a computer could be doing. More gets done. There’s no downside.

IT’S EASIER TO LEARN AUTOMATION THAN YOU THINK

You might think learning to automate means learning to code—and once upon a time, you’d be right. Not anymore, thanks to the rise of no-code. A wide variety of apps makes it easy to automate tasks that otherwise would have to happen manually.

Zapier is one of these no-code tools, and it’s a great way to get started with automation. It connects apps so that when something happens in one of your tools, it automatically triggers an action in another. That’s automation.

Don’t worry if you’re “not a computer person.” It’s just a matter of pressing all of the buttons until you figure out what they do. Experiment, constantly. Build something silly, if it helps. See what happens. If you feel stuck, you can check out Zapier University—it offers a great overview of what the service can do.

Zapier, of course, is just one such platform for setting up automations—you could decide to use something else. The important thing is that you take the time to learn how these systems work, then use them to free up time. That habit will serve you well during your job search, reflect well on you in applications and during interviews, and ultimately make you better at whatever job you end up doing.

PITCH YOURSELF AS AN AUTOMATOR

Once you feel confident, add automation to your résumé, then be ready to explain what that means if anyone asks during an interview. Talk about things you’ve set up yourself, how they might be helpful in the role you intend to take, and maybe brainstorm a few automations that could help companies you’re applying to.

For example, if you work in real estate, you’d talk about how you set up an automation that sent all your Facebook ad leads into your CRM. And you might suggest that the agency you’re applying to set something up to automatically send snail mail to anyone who fills out a form on their landing page.

I’m not going to promise that automation is a magic job guarantee. It isn’t. But companies are struggling to be more efficient, and you’re more valuable if you can help make that happen. So it’s a good time to learn this particular skill—and to promote yourself based on it.

14 Jul

In the fast-paced world of technology, complacency can be a career killer. So too can any number of hidden hazards that quietly put your career on shaky ground — from not knowing your true worth to thinking you’ve finally made it.
 

Planning your IT career in a shifting tech landscape can be difficult, especially when your big plans can be wiped like a hard drive. Learning new tech skills and networking are obvious ways to solidify your career. But what about accidental ways that could put your career in a slide? Hidden hazards — silent career killers? Some tech pitfalls may not be obvious.

To tease out notable ways people end up hurting their prospects, we talked to a number of IT pros, recruiters, and developers about how to build a bulletproof career and avoid lesser-known pitfalls. Read on to see how to navigate them.  

Jumping ship

There’s nothing like a truly horrific work situation to bring your career path into focus. The question is whether you’d improve your career by changing jobs — or just hitting the eject button.

“How you deal with unfairness and lack of appreciation will shape your tenacity to keep moving forward,” says Box CIO Paul Chapman. “It’s easy to dismiss and/or presume the glass is half empty. And all too often I catch people looking to leave a company because they are running away rather than running toward something — anyone can run away.”

When your job is at its worse, step back, evaluate what happened — and game out what to do next time, Chapman says. “You should learn more from the negative experiences than the positive ones.”

Folding under pressure

According to Arti Venkatesh, senior director of new product management at Sungard AS, showing mental toughness is key — hitting the panic button too quickly can be an IT career red flag. “It’s an easy way to get fired,” Venkatesh says. “As soon as you show a hint of emotional instability, people will question whether you’re trustworthy and capable of keeping it together when it counts.”

Burning bridges

Building lasting relationships with the people around you is key to developing a successful IT career, says Venkatesh, who warns against the short-term satisfaction of telling your coworkers off: “Dropping an atomic bomb on any professional relationship is a major mistake that can end up hurting your relationship with colleagues and potentially ruin future career opportunities.”

Missing opportunities

Steve Cooper, co-founder of Excella Consulting, frequently sees what he calls “too much rudder and not enough sail” —  in other words failing to make a change when a good opening shows up.

He tells the story of a new hire who complained about nearly immediately being handed three junior employees to manage. The newly forged manager — a recent grad — worried he wouldn’t have time to develop his tech skills.

“The opportunity to supervise three new technologists and guide their careers is an opportunity that doesn’t come in other fields for years,” Cooper says. “And if learning a new language is valuable, imagine how valuable learning team leadership is. His grip on the technology-skills rudder was so tight that he didn’t recognize the awesome power of the leadership wind that was ready to blow his career in a whole new, even more valuable direction.” to leave your job

Eventually, says Cooper, he saw the benefits of changing direction: “He’s now a 23-year-old technology team leader on a major software development initiative.”

Skipping social events

The after-work happy hour or office celebration may not be where you shine. But as your career matures, you may need to make the rounds at least once in a while.

“Not everyone loves office social gatherings, and that's fine,” says Venkatesh, “but the higher up the professional ladder you go, the more you'll be expected to at least make an appearance at some. In many companies, habitually skipping these events can signal that you're not interested in building relationships with colleagues, and can even damage your career.”

There may also be hidden benefits to hanging out with peers. “Business is a team sport,” says Mike Grandinetti, CMO and CSO of IT data management company Reduxio. “Being part of a valued, trusted network of like-minded, talented professionals is the best way to get access to new professional opportunities.”

Aiming low

Here’s another networking pro tip: If you're meeting up only with peers and all your relationships are lateral ones, you may not be getting as much benefit as you think. An IT career benefits from a mix of peers and mentors.

“Having consistent communication, as well as sharing and listening to others’ experiences is essential,” Venkatesh says. “Another mistake that’s less obvious is not networking with the right group of professionals. It’s important to network with people who have experience in your area of interest, and professionals who hold more senior positions, so they can offer career advice or coaching.”

Short-changing your compensation

When job hunting, some IT pros miss out on the value of benefits when considering the overall compensation. Consider perks like commute and equipment assistance, free dinners or a food budget, according to Excella’s Cooper.

“Many employees neglect to monetize the benefits, perks, and extras that their employers give,” Cooper says. “These can add up to $5-10k per year, and yet employees still consider offers from companies without these items because they’re being promised $3k extra in salary.”

Not knowing your worth

Have you been in your IT job for more than five years? If so, you’re probably not getting the compensation you deserve, says David Collins, an IT branch manager at staffing firm the Addison Group.

“IT professionals are in high demand — it’s a candidate’s market out there,” Collins says. “And you should know that it’s much easier for employers to retain a current employee rather than hire and train a new one. Get educated on current salaries for your position in the marketplace and how direct competitors are compensating employees.”

Failing to understand the business

More than one of our IT pros say those in the tech sector hurt their careers by failing to learn the basic principles of the business they work for.

“It’s critical to understand how what you do on a day-to-day basis affects the entire [company],” says Matt Eventoff, who teaches communication skills at Princeton Public Speaking. “How does it advance the enterprise's goals? How does the actual business function and how does what you, or what your team does, impact it?”

Forgetting who’s writing the cheques

Another business-related tech pitfall: a lack of focus on the customer. And in some cases, the customer might not be who you think it is.

“Every IT job has a business stakeholder sponsoring it,” Cooper says. “Yet often IT professionals neglect to cultivate their relationship with that check-writer, who probably works in a different building, a different division, or even a different hemisphere. If you can get the business to value you — or even know you — in addition to being a star with the technology division, you’re going places quickly.”

Trouble with non-tech staff

IT folks too frequently can’t easily express their plans for new tech spends, or allocating resources or people, says Eventoff.

“I’ve had the opportunity to work with IT professionals at many different levels, from many, different disciplines,” Eventoff says. “If you’re speaking to someone who doesn't get deep into IT, it’s crucial that you not only know what’s important to that person, but how does what you’re suggesting impact that person, or the enterprise.”

Make sure you can explain yourself with clarity and precision, Eventoff says. “Will they ‘get it’ right away? This is a fairly easy one to pressure test — take something you’re working on that’s important, find a colleague who is not in IT, and explain it. If they get it, you’re on the right track.”

Staying in your comfort zone

Some IT pros never explore territory outside of technology. “You have to be able to reinvent yourself and shift from being more tactical and task-driven to being more social and participative,” Box’s Chapman says. “A failure to make this shift will end up with you hitting your IT career ceiling.”IO Career Coach: How to build your brand

“In any organization there are individuals who are working on different subject areas. Meet them,” Eventoff says. “Help them with technology-related questions and — if you have any time — offer to help them when they need it. Having colleagues outside of your own area that can vouch for you can only help.”

Lack of interpersonal skills

Recruiting software provider iCIMS recently released a report on soft skills that surveyed 400 human resources and recruiting professionals. Those hiring deemed soft skills in IT more valued than hard skills by 18 percent.

“As a boss, I’d estimate that 90 percent of our performance issues involve interpersonal weaknesses, and most of those aren’t an ability deficit,” says Excella’s Cooper. “It’s simply that the employee doesn’t realize the effect he’s having on his teammates or stakeholders — in spite of hearing this feedback in many forms. The true value of an IT professional is a powerfully lethal combination of deep technology expertise and the human ability to feel and articulate the impact of the solution being created. When an employer recognizes this combination in an individual, they’ll reward it handsomely.”

Failing to adapt

Steven Boyd, a mainframe programmer at hybrid IT service firm Ensono, says the willingness to change can make or break a team.

“The environment can be stressful, and no one wants to work with someone who doesn’t understand the importance of camaraderie and growth,” Boyd says. “Technology is constantly changing, and while technical skills are valuable, soft skills are much more noteworthy to businesses in the long run. Technology grows over time as we do because a large part of technology is adaptability. These are not skills locked to being a programmer or IT professional yet are essential to a technician's career.”

Pursuing post-grad education without focus

Asked about the value of post-grad education, nearly every IT pro interviewed said the same thing: It’s not worth the money unless you’re absolutely sure why you’re doing it and what your return on investment will be.

“If you’re just pursuing post-grad to increase earning potential, you should do some research to confirm that it will materialize,” says Josh Collins, a former senior technology manager at Bank of America and now tech architect at Janeiro Digital. “Many employers and industries value experience over education. Have a good picture of that before investing.”

Wandering away from a training opportunity

Abandoning a company that’s actually helping boost your career with training is the career-killing flipside of staying too long in a job without a clear career trajectory.

About two thirds of those in computer programming and IT say they need ongoing training and skills development to get ahead, according to a 2016 Pew study.

“If you find an organization that invests in your growth take advantage of it,” says Janeiro’s Collins. “Because many do not. Whether training or stretch-goal projects, these are ways to increase your long-term skills and value and challenge yourself in a meaningful way.”

Not being Zen

So, while we’ve identified that ongoing training and developing technical skills is essential to growing your career, there’s a way to take the next step up, and it may seem unexpected.

“A key trait to help your career is not just to put in the sweat equity of being technical and obtaining domain expertise, but also be willing to give up on that knowledge, to give up being the expert,” says Box’s Chapman. “The path forward can only be achieved by the willingness to let go and give up in order to focus on obtaining those next set of experiences.”

Thinking you made it

Some mistakes can hide under career successes, says Jen Doran, program manager at IT staffing firm TEKsystems. She frequently sees people climb the corporate ladder then abruptly stop networking.

“Time and effort was put into placing a particular person in a particular role,” she says, “so it’s important to keep networking at events and on social platforms to continue to grow your network even after you’ve been successfully placed.”

Not asking for stretch assignments

Another ladder-climbing mistake Doran sees occurs when tech workers nail the job they want, but then stop challenging themselves.

“IT professionals should go beyond what’s in their job description and ask for exposure to other assignments,” she says. “We specialize in placing IT candidates and services in areas where their tactical skills are needed, but also where they’ll have the opportunity to begin understanding the business outside of their immediate tasks. This motivates IT professionals to get out of their comfort zones and expose themselves to new ideas and people, as well as critical thinking and problem solving, which are all beneficial to the employee and the team in general.”

Looking too far ahead

When you’re planning ahead, don’t drive yourself crazy looking too far out, says Arti Sungard's Venkatesh. If your road map stretches out beyond two years, she says, you’ve gone too far.  

In the fast-paced world of technology, complacency can be a career killer. So too can any number of hidden hazards that quietly put your career on shaky ground — from not knowing your true worth to thinking you’ve finally made it.

16 Jun

Post COVID19 it is likely that remote working will be here to stay.  This trend existed before the pandemic but COVID19 accelerated the process.  

The difficulty for many companies has been how to manage the work and how to reward people.  The following Harvard Business Review article by B.Larson, S Vronman and E. Makarius discusses how to manage remote workers. 

It is interesting for both managers and workers as it addresses the issues that will come up from both sides.  In terms of compensation FACEBOOK is looking at decreasing the pay for remote workers, arguing that the cost of living will be reduced – especially when staff move to small towns where housing and costs in general are lower than the cities.

This brings up an interesting point for both the workers and the organisations.  Workers do benefit around costs and lifestyle if they can manage the challenges of remote work, and organisations benefit from having a larger pool of talent in more diverse locations at lower costs.  Again the organisation needs to workout how to structure remote work and maintain the outcomes they expect.  Hence, the first step is how to manage remote work.  Whether your staff are working remotely or you are a remote worker this article will make you think about how to do things better.

A GUIDE to MANAGING YOUR (Newly) REMOTE WORKERS

In response to the uncertainties presented by Covid-19, many companies and universities have asked their employees to work remotely. While close to a quarter of the U.S. workforce already works from home at least part of the time, the new policies leave many employees — and their managers — working out of the office and separated from each other for the first time.

Although it is always preferable to establish clear remote-work policies and training in advance, in times of crisis or other rapidly changing circumstances, this level of preparation may not be feasible. Fortunately, there are specific, research-based steps that managers can take without great effort to improve the engagement and productivity of remote employees, even when there is little time to prepare.

Common Challenges of Remote Work

To start, managers need to understand factors that can make remote work especially demanding. Otherwise high-performing employees may experience declines in job performance and engagement when they begin working remotely, especially in the absence of preparation and training. Challenges inherent in remote work include:

Lack of face-to-face supervision: Both managers and their employees often express concerns about the lack of face-to-face interaction. Supervisors worry that employees will not work as hard or as efficiently (though research indicates otherwise, at least for some types of jobs). Many employees, on the other hand, struggle with reduced access to managerial support and communication. In some cases, employees feel that remote managers are out of touch with their needs, and thereby are neither supportive nor helpful in getting their work done.

Lack of access to information: Newly remote workers are often surprised by the added time and effort needed to locate information from coworkers. Even getting answers to what seem like simple questions can feel like a large obstacle to a worker based at home.

This phenomenon extends beyond task-related work to interpersonal challenges that can emerge among remote coworkers. Research has found that a lack of “mutual knowledge” among remote workers translates to a lower willingness to give coworkers the benefit of the doubt in difficult situations. For example, if you know that your officemate is having a rough day, you will view a brusque email from them as a natural product of their stress. 

However, if you receive this email from a remote coworker, with no understanding of their current circumstances, you are more likely to take offense, or at a minimum to think poorly of your coworker’s professionalism.

Social isolation: Loneliness is one of the most common complaints about remote work, with employees missing the informal social interaction of an office setting. It is thought that extraverts may suffer from isolation more in the short run, particularly if they do not have opportunities to connect with others in their remote-work environment. However, over a longer period of time, isolation can cause any employee to feel less “belonging” to their organization, and can even result in increased intention to leave the company.

Distractions at home: We often see photos representing remote work which portray a parent holding a child and typing on a laptop, often sitting on a sofa or living-room floor. In fact, this is a terrible representation of effective virtual work. Typically, we encourage employers to ensure that their remote workers have both dedicated workspace and adequate childcare before allowing them to work remotely. Yet, in the case of a sudden transition to virtual work, there is a much greater chance that employees will be contending with suboptimal workspaces and (in the case of school and daycare closures) unexpected parenting responsibilities. Even in normal circumstances family and home demands can impinge on remote work; managers should expect these distractions to be greater during this unplanned work-from-home transition.

How Managers Can Support Remote Employees

As much as remote work can be fraught with challenges, there are also relatively quick and inexpensive things that managers can do to ease the transition. Actions that you can take today include:

Establish structured daily check-ins: Many successful remote managers establish a daily call with their remote employees.  This could take the form of a series of one-on-one calls, if your employees work more independently from each other, or a team call, if their work is highly collaborative. The important feature is that the calls are regular and predictable, and that they are a forum in which employees know that they can consult with you, and that their concerns and questions will be heard.

Provide several different communication technology options: Email alone is insufficient. Remote workers benefit from having a “richer” technology, such as video conferencing, that gives participants many of the visual cues that they would have if they were face-to-face. Video conferencing has many advantages, especially for smaller groups: Visual cues allow for increased “mutual knowledge” about coworkers and also help reduce the sense of isolation among teams. Video is also particularly useful for complex or sensitive conversations, as it feels more personal than written or audio-only communication.

There are other circumstances when quick collaboration is more important than visual detail. For these situations, provide mobile-enabled individual messaging functionality (like Slack, Zoom, Microsoft Teams, etc.) which can be used for simpler, less formal conversations, as well as time-sensitive communication.

If your company doesn’t have technology tools already in place, there are inexpensive ways to obtain simple versions of these tools for your team, as a short-term fix.  Consult with your organization’s IT department to ensure there is an appropriate level of data security before using any of these tools.

And then establish “rules of engagement”: Remote work becomes more efficient and satisfying when managers set expectations for the frequency, means, and ideal timing of communication for their teams. For example, “We use videoconferencing for daily check-in meetings, but we use IM when something is urgent.” Also, if you can, let your employees know the best way and time to reach you during the workday (e.g., “I tend to be more available late in the day for ad hoc phone or video conversations, but if there’s an emergency earlier in the day, send me a text.”) Finally, keep an eye on communication among team members (to the extent appropriate), to ensure that they are sharing information as needed.

We recommend that managers establish these “rules of engagement” with employees as soon as possible, ideally during the first online check-in meeting. While some choices about specific expectations may be better than others, the most important factor is that all employees share the same set of expectations for communication.

Provide opportunities for remote social interaction: One of the most essential steps a manager can take is to structure ways for employees to interact socially (that is, have informal conversations about non-work topics) while working remotely. This is true for all remote workers, but particularly so for workers who have been abruptly transitioned out of the office.

The easiest way to establish some basic social interaction is to leave some time at the beginning of team calls just for non-work items (e.g., “We’re going to spend the first few minutes just catching up with each other. How was your weekend?”). Other options include virtual pizza parties (in which pizza is delivered to all team members at the time of a videoconference), or virtual office parties (in which party “care packages” can be sent in advance to be opened and enjoyed simultaneously). While these types of events may sound artificial or forced, experienced managers of remote workers (and the workers themselves) report that virtual events help reduce feelings of isolation, promoting a sense of belonging.

Offer encouragement and emotional support: Especially in the context of an abrupt shift to remote work, it is important for managers to acknowledge stress, listen to employees’ anxieties and concerns, and empathize with their struggles. If a newly remote employee is clearly struggling but not communicating stress or anxiety, ask them how they’re doing. Even a general question such as “How is this remote work situation working out for you so far?” can elicit important information that you might not otherwise hear. Once you ask the question, be sure to listen carefully to the response, and briefly restate it back to the employee, to ensure that you understood correctly. Let the employee’s stress or concerns (rather than your own) be the focus of this conversation.

Research on emotional intelligence and emotional contagion tells us that employees look to their managers for cues about how to react to sudden changes or crisis situations. If a manager communicates stress and helplessness, this will have what Daniel Goleman calls a “trickle-down” effect on employees. Effective leaders take a two-pronged approach, both acknowledging the stress and anxiety that employees may be feeling in difficult circumstances, but also providing affirmation of their confidence in their teams, using phrases such as “we’ve got this,” or “this is tough, but I know we can handle it,” or “let’s look for ways to use our strengths during this time.” With this support, employees are more likely to take up the challenge with a sense of purpose and focus.

26 May

Ron chats to Rodney Ferro, from Human IT, about adapting to the recent changes in business due to COVID19, and how technology is enabling work.

Click HERE to view

22 May

Working remotely can be hugely rewarding, but only if you keep your productivity up, maintain a healthy work-life balance, and nurture your business relationships

Productivity expert Jill Duffy shows you how be more productive when you are working from home. You left the world of open-plan offices behind, found the work-from-home job of your dreams, aced the interview, and got the gig. Now you must deliver. Working remotely has many benefits, but it takes dedication and smart strategies to pull it off successfully.

I have worked remotely for a few years and I have many friends and colleagues who've done it, too. We all faced different challenges, not only because we have different personalities, but also due to our various lifestyles and the type of work we do. No matter remote workers deal with their unique circumstances, however, many of the underlying issues they face are the same.

Everyone who works remotely has to figure out when to work, where to work, and how to create boundaries between work life and personal life. What about office equipment, career development and training opportunities, and building relationships with colleagues? Working remotely, especially when working from home most of the time, means grappling with these issues and others. Here are 20 tips based on my experience and what I've observed and learned from other remote workers.

1. Maintain Regular Hours
Set a schedule, and stick to it...most of the time. Having clear guidelines for when to work and when to call it a day helps many remote workers maintain work-life balance. Working a swing shift is bad for you, and that applies to remote workers, too. That said, working remotely sometimes means extending your day or starting early to accommodate someone else's time zone. When you do, be sure to wrap up earlier than usual or sleep in a bit the next morning. Installing an automatic time-tracking app, such as RescueTime, lets you check in on whether you're sticking to your schedule.

2. Create a Morning Routine
Deciding you will sit down at your desk and start work at a certain time is one thing. Creating a routine that guides you into the chair is another. What in your morning routine delineates the start of work? It might be making a cup of coffee. It might be returning home after a jog. It might be getting dressed (wearing pyjama pants to work is a perk for some, but a bad strategy for others). Create a morning routine that ends with you starting work.

3. Set Ground Rules with the People in Your Space
Set ground rules with other people in your home or who share your space for when you work. If you have children who come home from school while you are still working, they need clear rules about what they can and cannot do during that time. Additionally, just because you are home and can let service people into the house or take care of pets doesn't mean other family members should assume you will always do it. If that's how you choose to divide up the domestic labour, that's fine, but if you simply take it all on by default, you may feel taken advantage of, and your productivity may suffer.

4. Schedule Breaks
Know your company's policy on break times and take them. If you're self-employed, give yourself adequate time during the day to walk away from the computer screen and phone. A lunch hour and two 15-minute breaks seems to be the standard for full-time US employees.

5. Take Breaks in Their Entirety
Don't short-change yourself during breaks, especially your lunch hour. You can use an app, such as TimeOut for Mac and Smart Break for Windows, to lock yourself out of your computer for 60 minutes. Or you can just launch a simple clock or timer on the screen when you take a break. If you return to your desk after only 40 minutes, walk away for another 20.

6. Leave Home
You don't have to eat out every day, but you should try to leave your home regularly. The same advice applies to people who work in traditional office settings, too: Leave the building at least once a day. Your body needs to move. Plus, the fresh air and natural light will do you good. Talk a walk. Go to the post office. Weed the garden. You get the picture.

7. Don't Hesitate to Ask for What You Need
If you're employed by a company or organisation that supports your work-from-home setup, request the equipment you need as soon as you start working from home, or within a day or two when you realise you need something new. It's extremely important to set precedents early that you will ask for what you need to get your job done comfortably, including the right monitor, keyboard, mouse, chair, printer, software, and so forth. Organisations that are accustomed to remote employees often have a budget for home office equipment. Ask what it is and how often it's renewed. It also doesn't hurt to ask whether there's a loan agreement or who will pay for return shipping or disposal of outdated equipment.

8. Keep a Dedicated Office Space
In an ideal world, remote employees would have not only a dedicated office, but also two computers, one for work and one for personal use. It's more secure for the employer, and it lets you do all your NSFW activities in private. But not everyone has a separate office in their home, and keeping two machines isn't always realistic. Instead, dedicate a desk and some peripherals only for work use. For example, when your laptop is hooked up to the monitor and external keyboard, it's work time. When it's on your lap, that's personal time. You may want to go as far as partitioning your hard drive and creating a separate user account for work, too.

9. Maintain a Separate Work Phone Number
Set up a phone number that you only use for calls with colleagues and clients. It doesn't have to be a landline, second mobile phone, or even a SIM card. It can be a free VoIP service, such as a Google Voice. Similar to some of the other tips, having a separate phone number helps you manage your work-life balance.

10. Use a VPN
Use a VPN whenever you're connected to a network that you don't control. That includes Wi-Fi at co-working spaces, cafes, libraries, and airports. Some organisations have their own VPNs that off-site employees need for accessing certain servers or websites that store information meant only for internal use. In those cases, you'll also need to use a VPN at home. In any case, it's a good idea to get into the habit of leaving your VPN connected as often as possible because it's always safer to have it on than not.

11. Socialise With Colleagues
Loneliness, disconnect, and isolation are common problems in remote work life, especially for extroverts. Companies with a remote work culture usually offer ways to socialise. For example, they might have chat channels where remote employees can talk about common interests, meetups for people in the same region, and in-person retreats. It's important to figure out how much interaction you need to feel connected and included. Even if you're highly introverted and don't like socialising, give a few interactive experiences a try so that you're familiar with them if you ever decide you want them. If you're not at a company with a strong remote culture, you may need to be more proactive about nurturing relationships.

12. "Show Up" to Meetings and Be Heard
Certainly, you'll take part in video conferences and conference calls, but it's a good idea to attend optional meetings sometimes, too. Be sure to speak up during the meeting so everyone knows you're on the call. A simple, "Thanks, everyone. Bye!" at the close of a meeting will go a long way toward making your presence known.

13. Get Face Time
If your employer is lax about getting you in a room with other employees, ask to have an annual or semi-annual trip in your contract. It could be for annual planning, training, or team building. Or, tack it onto some other business event, such as a yearly fiscal meeting, nearby conference, or office holiday party. Don't wait around for someone to invite you to the office or an event. Be proactive.

14. Take Sick Days
When you're ill, take the sick time you need. If you have sick days as a benefit, they're part of your compensation package. Not taking them when you need them is like throwing away money. If you're a freelancer without sick days, it can be very easy to fall into the opposite time-is-money trap and try to power through illnesses. Any time that money allows, however, you may find that you're more productive in the long run if you let your body rest when it's unwell

15. Look for Training Opportunities
When you're not in an office with your fellow employees, you might miss out on training and skills development courses that are taught in person. Your company might even forget to add you to its online training courses. While it might be tempting to regard this a dodged bullet, you might be missing out on an opportunity to learn something useful. You should bite that bullet and make sure you're included. In addition to top-down training pushes, if there is a course you need for career development, ask if you can take it. Also, if you get enough advance notice of upcoming training that's on site, it might be a good time to request a trip to headquarters.

16. Overcommunicate
Working remotely requires you to overcommunicate. Tell everyone who needs to know about your schedule and availability often. When you finish a project or important task, say so. Overcommunicating doesn't necessarily mean you have to write a five-paragraph essay to explain your every move, but it does mean repeating yourself. Joke about how you must have mentioned your upcoming vacation six times already, then mention it again.

17. Be Positive
I like succinct and clear messages, but I know that the less face time I have with people, the less they know how to interpret my tone. When you work remotely fulltime, you must be positive, to the point where it may feel like you're being overly positive. Otherwise, you risk sounding like a jerk. It's unfortunate, but true. So embrace the exclamation point! Find your favourite emoji :D. You're going to need them.

18. Take Advantage of Your Perks
Every week, I bake a loaf of bread. Why? Because I can, and I enjoy it. When I worked in an office full-time, it was a struggle to find the time to pop something into the oven that often. Working remotely comes with unique perks. Take advantage of them. You deserve it.

19. Don't Be Too Hard on Yourself
The most successful remote employees have a reputation for being extremely disciplined. After all, it takes serious focus to get a full-time office job done from an unconventional space. That said, everyone lets their attention drift sometimes. If you find yourself working one minute and booking flights for your upcoming vacation the next, don't reprimand yourself harshly. Instead, ask yourself whether people in an office setting do the same thing. If the answer is yes, cut yourself some slack, then get back to work.

20. End Your Day With a Routine
Just as you should start your day with a routine, create a habit that signals the close of the workday. It might be a sign off on a business messaging apps, an evening dog walk, or a 6 p.m. yoga class. You might have a simple routine such as shutting down your computer and turning on a favourite podcast. Whatever you choose, do it consistently to mark the end of working hours.

Make It Personal
Above all else, figure out what works best for you. Sometimes the answer is apparent, but other times you might need some inspiration from other people who are in the same boat. A supportive community of remote employees does exist, whether you find them in your organisation's Slack channel or online through blogs or Twitter.

17 Apr

Our offices will never be the same after COVID-19. Here’s what they could look like

Eventually we will have to go back to our offices. But how will work… work?

It’s hard to imagine now—as most of us are reading this in quarantine, with our feet propped on Costco boxes of spaghetti noodles—but we will one day have to go back to our offices. COVID-19 won’t be eradicated, and not everyone will be immune. But we’ll still be expected to sit at a desk and work. So how will work…work?

That’s the question that commercial real estate company Cushman & Wakefield is answering already, because in the past month, the company has helped 10,000 organizations in China move nearly one million people back to work. Using learnings gathered in China, along with World Health Organization data and the advice of medical specialists, the firm developed a new concept inside its own Amsterdam headquarters dubbed the Six Feet Office. It’s both a working laboratory and a showroom for the firm’s clients meant to call attention to how people might safely go back to work in offices (which is, of course, in Cushman & Wakefield’s financial interest).

Jeroen Lokerse, head of Cushman & Wakefield in the Netherlands, led a rapid, one-week redesign of the company’s own office space to encourage better hygiene and social distancing. The core premise is to ensure that six feet, the recommended measurement for safe social distancing, stays between people at all times. This behaviour is encouraged through properly spaced desks, but also visual signals, such as a circle embedded in the carpeting around each desk to ensure people don’t get too close.

“[We’re] using design to nudge behaviour,” says Despina Katsikakis, head of Occupier Business Performance at Cushman & Wakefield. “And part of this is, how we shift very ingrained behaviours and expectations of how we work.”

Using arrows on the floor, people are also encouraged to walk clockwise, and only clockwise, in lanes around the office. This one-way traffic is the same approach that healthcare workers take in hospitals to help avoid the spread of pathogens.

Each morning, employees are also asked to grab a paper placemat for their desk. At the end of the day, the paper is thrown away, which could help mitigate some contact-based spread of COVID-19 on office surfaces.

Cushman & Wakefield is even installing beacons into its office, which track the movements of employees throughout the space via their phones. Those beacons will be a way for the company to audit the efficacy of its own design—did people get too close or not?—and they may be used to audibly alert people when they break the invisible six-foot barrier. (Yes, to anyone who works outside an office management company, this sounds extremely invasive.)

But is it enough? (No.)

While these ideas do hold some promise, the question remains, is a six-foot buffer really is enough to prevent the spread of a virus as contagious as COVID-19. The virus can live on surfaces for days at a time, and it can float for three hours in the air, waiting to infect people who breathe it in. Through that lens, the efforts to keep people separated may help for a brief encounter, but they probably don’t go far enough in spaces that many human bodies are sharing for eight or more hours at a time—especially spaces that are as notoriously poorly ventilated as office buildings. Most office HVAC systems don’t bring in much, if any, fresh air. Instead, they recirculate what’s already inside, which is a mix of carbon dioxide from our exhalations, chemicals that off-gassed from building and decorating materials, and, of course, airborne pathogens. (Studies for indoor air quality get 100 times less funding than outdoor air, which is why you might not have heard much about this.)

Cushman & Wakefield agrees. “Improved air filtration is probably the single most important lesson learned from China,” says Katsikakis. One reason that the labor force has returned to work so quickly is that China’s office buildings have been installing high-end air filtration systems for several years now, and the country even introduced its own indoor air certification standard, in response to rising pollution. (Many offices are also running in rotational shifts, to keep the number of people in an office at once to a minimum.)

Katsikakis imagines that COVID-19 will cause many companies to acquire extra air filtration solutions in the short term in an effort to promote healthier air. Longer term, businesses and landlords may “design buildings that plan for higher quality clean air as the norm,” says Katsikakis. “I think we’re going to see a lot of that.”

Indeed, the team at Cushman & Wakefield believes COVID-19 has fast-forwarded the future of work by as much as a decade, as telecommuting and Zoom meetings with kids screaming in the background became a standard practice overnight. And now, the virus looks poised to bring to light the oft-ignored dangers of recirculated office air. As employees prove their competence working remotely, they will only grow less tolerant of workplaces that fail to promote health and wellbeing.

“I think what we’re going to see, which is really interesting, is we have now experienced a work-life integration which will change our perspectives and expectations of how we work in the future,” says Katsikakis. “I think as human beings, we’ll still want to have connections. When we’re in the office, we’ll want to be in a safe environment.”

10 Mar

Over the years I have been in business I have seen several toxic employees, fortunately, none I directly hired.  What I found is that these toxic individuals undermine their staff and can quickly destroy the effectiveness of the group.  

When a group is in this mode it becomes very difficult to change behaviour to overcome the effects of a bad manager or disruptive colleague unless they are removed.  This is even worse when the individual is protected by senior managers – often because these people hired the toxic individual in the first place.  In this two-part series we look at how one might deal with toxic individuals.  The first article below starts off with minimising the chance of hiring toxic employees in the first place.

4 WAYS TO IDENTIFY TOXIC EMPLOYEES BEFORE HIRING THEM
Entrepreneurs are often focused on bringing in people with the best skill set, but they also need to know how to avoid hiring toxic employees.

Two minutes into my interview with Mike, and something felt off. On paper, he ticked all the boxes I sought in a new hire: talented, smart, resourceful. But in person, his answers were curt, overly cocky, and he seemed to “know it all.”
Nearly two decades ago, I started hiring for my start-up. I was told to focus on talent when seeking out new members for my team—to keep my eye open for that candidate who truly stood out. But years later, I’ve chosen to let my gut guide me instead.
I didn’t end up hiring Mike that day. As entrepreneurs, we want to bring on people with the best skill set. But we often overlook the importance of weeding out toxic employees who may look good on paper but can end up disrupting our workplace.

THE COST OF TOXIC EMPLOYEES
Bringing the wrong person into your company’s culture can have catastrophic results. You’ll see this in underperforming employees, rampant complaining, high turnover rates, and a general vibe of unhappiness. As Gwen Moran previously noted for Fast Company, once a culture has gone bad, it’s hard to rebuild relationships and trust.
Adding even one toxic employee poisons the well. In a 2015 study published in the Journal of Applied Psychology, researchers found that rudeness, like the common cold, is contagious. Negativity begets negativity, and it’s far too easy to fall into its trap.
How can you prevent this train wreck from happening? Making wise, calculated hires isn’t easy. Inevitably, you’re bound to come across candidates who talk a good talk in their interview but who will rudely respond to a follow-up email.

In the 13 years I’ve spent building my company, I’ve identified and adapted four main ways to avoid hiring toxic employees. Here’s what I learned.

1. HONE YOUR HIRING PROCESS
Establishing a system way before you decide to take on someone new can help you map out best practices. Set aside time to clearly define your company’s values and come up with a list of potential hires to keep on hand that you can reference.

For example, I have a spreadsheet I regularly update with people I’ve networked with that could be a great fit for our team. You can also have your recruiters or HR staff keep an eye out for prospective candidates. And when it comes to coordinating your hiring process, include trusted colleagues who can help you evaluate applicants and offer fresh perspectives. Even if you believe you have a sixth sense for recruiting, letting others weigh in can alert you to red flags that you might have missed.

2. OBSERVE BEHAVIOR
As I’ve mentioned above, it’s easy to laser in on a person’s skill set rather than see if they’ll make a good culture fit. But one fail-proof way to discard a bad hire is to observe their behaviour. How they treat others can reveal a lot more about their character than any eloquent answers they can offer.

Here are some questions to keep in mind the moment they walk in: Do they treat your admin assistant and office janitor with respect? Is their personality naturally warm? How do they respond to your other teammates during the interview?

Granted, you should consider their pre-interview nervousness, but pay close attention to any tension or entitlement in their interactions. As a leader, your decision to bring someone on should be based on the behaviour you witness and not just on the words you hear.

3. ASSESS ACCORDING TO VALUES
One of the strongest predictors that someone will make a great team player is if their values align with your company’s mission. When assessing a potential hire, observe what their overall mindset is. Research published in Personnel Psychology shows that employees who are a good match with a company’s culture tend to report higher job satisfaction. So, taking time to carefully evaluate a person’s values is essential for ensuring a happier environment.
Test their emotional intelligence by asking how they’ve responded to challenges in the past. Do their answers reflect a personal responsibility for their behaviour? Or do they place blame on their previous boss or colleagues?

As Christine Porath wrote for Harvard Business Review, look for signs of civility. “Understanding how the candidate behaved in the past will help you assess whether they’ll be civil when they come work for you,” Porath wrote. All the above references will get at the heart of their true values.

Ask yourself whether they display intellectual humility—are they open to new ideas and willing to learn? Studies have found that those who have this characteristic can appreciate other people’s intellectual strengths, which is vital for fostering a harmonious workplace.

4. DON’T RUSH THE HIRE
There’s nothing worse than being desperate when you’re considering bringing someone on board. Skill and talent can seem like that shiny new option you’ve been looking for, but you want someone who will add to your company’s culture and inspire those around them, not bring down morale. Rushing a decision will more than likely guarantee a wrong fit.

The toughest part of weeding out toxic employees is having the patience and willpower to narrow your selection and make an informed decision. Take your time. Keep in mind that making a bad hire will set you back in cost and time training them. This may mean you perform two rounds of interviews and follow-up with references, but at the end of the day, you’ll have peace of mind knowing that they’re the perfect addition to your team.

Building a business and leading a team requires a slow and steady approach to stay on track. As Porath noted, it’s better to catch any toxic behaviour before the person joins your company. “Do your homework. Rely on structured, behavioural interviews. Conduct thorough reference checks. Investigate hunches thoroughly. And put your best foot forward.”

04 Feb

You’ll have to accept your limitations and biases.

Imagine sitting at a meeting in your workplace. You have a strong opinion about what your colleagues are discussing. You also know a co-worker of yours has a very different idea. She presents her thoughts while you mentally line up all the points you’re going to (politely) refute. You fidget as she’s finishing her argument, anxious to lay out all the reasons she’s wrong.

When you begin to present your opinion on the matter, you can see the colour rising in her face and notice similar impatient tendencies in her. You think to yourself, “Why doesn’t she get it?”

I want to propose changing that question—but just slightly. Rather than asking yourself something you have no way of answering, ask yourself, “Why don’t I get it?”

WHY WE HAVE MORE BLIND SPOTS THAN WE THINK
You might ask what good that question will do. Well, to start, it turns the attention back to yourself—the only person you can truly change. And the truth is, we’re all somewhat blocked, biased, and blind.

Now, I’m not trying to shame anyone. Simply being a human being of a certain age, gender, time, place, race, and background provides us with a limited lens through which to view the world. We think we can see everything, and it seems so obvious, but you must remember that our perspective is de facto limited and skewed.

Look no further than a phenomenon that commandeered our cultural conversation a few years ago: The Dress. It all started with a photo of a dress posted online followed by a simple question: What colour is the dress? Imagine the surprise when people around the world couldn’t agree on the colour. Some said it was blue with black stripes, while others said it was white with gold stripes (if you ask me, that’s not even close!) The Laurel-Yanny experiment was also an internet sensation and proved the same point about our hearing.

This is just an obvious—and fun—demonstration of a broader and more nuanced truth, that our point of view is only one point of view. Over a 40-year career, I’ve learned that a key to dramatic growth (both personally and professionally) is recognizing this truth. We also need to acknowledge that by accepting and embracing our limitations, we open ourselves to the knowledge, experience, and insights of others.

LISTENING OPENS US UP TO PRODUCTIVE CONVERSATIONS
I must admit, I didn’t always see things that way. As a young entrepreneur in the 1980s, I was stubborn and argumentative, and I was obsessed with proving other people wrong. Eventually, I realized that opening up and genuinely listening was far more productive, effective, and enjoyable–for everyone involved.

So, let’s go back to our meeting example. What would happen if you let go of the need to be right, let your curiosity take the lead, and said to your co-worker after the meeting: “We clearly see this issue in different ways. What am I missing?” I suspect that the dynamic of that conversation would change immediately because your co-worker won’t feel like you’re trying to prove her wrong. Instead, you’re trying to understand the points she’s making. You’re willing to listen and learn, and she’ll likely be appreciative that you value her perspective.

This approach is a game changer, and it’s not limited to meetings. Tough conversations take place in the office and our personal lives, in front of others and one on one. But the benefits of an open mind and an open heart are always enormous.

Here are just some of the rewards I’ve reaped from adopting it:

MORE INFORMATION
By engaging with those you disagree with (and listening to what they say), you’re gathering valuable information you didn’t have before about the topic. You’re also gaining more information on how others see the world (and why.)

LESS STRESS
When you let go of the need to be right, listen to what other people have to say, and let your curiosity roam free, your stress level plummets. This can make a big difference in your overall health and professional satisfaction.

BETTER RESPONSE
If you sincerely try to understand another’s point of view, even if you respectfully disagree with them, they’ll respond better to you. I’ve found this to be true in my own life. When I adopted this approach, I strengthened relationships that would have been strained otherwise.

ENJOYING AN UPWARD SPIRAL
Openness can lead to revelations. Don’t be surprised if you learn that it was you who had it wrong. After all, if two intelligent people disagree, it’s not logical to assume that you’re always right. When you decide to open yourself up in this way, everyone benefits.
So why not give it a shot? Remember that every encounter with a colleague is an opportunity to learn, evolve, and connect if you pay attention and are sincerely curious. If you don’t think that you can hold back, pretend that you’re a journalist who is gathering information for a story.
The more we truly listen, the more knowledgeable we become, the more friends we make, and the less stress we create. And that pays enormous dividends not only for your professional life but for your health and well-being too.

By Joseph Deitch

09 Dec

There is an old Yiddish proverb that says “Man plans and God laughs”

Most—if not all—of us have experienced the truth of this proverb, and faced the failure of our plans. No matter how good you are planning, fluid, changing, and unpredictable business environments will prevent your plans being fully implemented. So the question is whether we should continue planning, knowing that circumstances will render our plans unviable. Shouldn’t we just “go with the flow” and improvise our way into the future?

Maybe it isn’t a question of either/or, but rather a question of both/and. Modern organizations must be able to combine these two paradoxical elements, if they are to prevail in a business environment characterized by rapid and constant change.

SEARCHING FOR CREATIVE SOLUTIONS
Teams being the pillar organizational elements, it is through teams that organizations create the conditions for an adequate response to changing and unpredictable market dynamics. And they do so using an adaptation process that comprises adjusting relevant team processes as a reaction to the disruptions that require such adaptation. However, change is often so rapid, and the responses required so urgent, that teams have no time to plan before acting and are forced to plan and act simultaneously, i.e. improvise.

When confronted with a disruption that jeopardizes the initial plan, and time is scarce, teams may pursue several options: they may insist on sticking to the same plan, even knowing that the base assumptions have changed; they may try to develop a new plan before implementing it, wasting precious time in its elaboration; they may even freeze in the face of the collapse of organizational order; however, they can also improvise by using the tools available to develop a creative solution.

Improvisation can however have negative consequences if the agents of improvisation are inadequately prepared to handle such extreme scenarios. An extreme example of bad improvisation is the disastrous case of the fatal sinking of the Costa Concordia ship on the shores of Isola del Giglio, an island off the west coast of Italy. The captain ordered a “salute” to the island, which requires sailing near the coast. The manoeuvre resulted in the ship hitting a rock close to the island. The events that unfolded resulted in dramatic consequences. The case revealed that when team members are poorly equipped to improvise, they can move away from organizational values, or prioritize the satisfaction of personal needs over group goals.

The good news is that improvisation can be trained and teams can be prepared to improvise, increasing the likelihood of positive outcomes. Three elements can increase the quality of team improvised adaptation: an experimental culture, minimal structures, and transactive memory systems.

AN EXPERIMENTAL CULTURE
An experimental culture is one that promotes action, in which exploration and creativity are rewarded and mistakes are tolerated. For teams to improvise effectively, different skills and knowledge are required, which calls for each team member to contribute. As a consequence team members must feel that any potential errors will be regarded as sources of learning, and that their ideas will be supported and encouraged.

Organizations with closed, rigid, and non-experimental cultures will prevent team members from tackling disruptions by adapting team routines to the new situation. By contrast an experimental culture will provide the capabilities that allow team members to change priorities and plans in order to improvise solutions best suited to unexpected events. This requires organizations to embrace the “aesthetic of imperfection” by treating errors as opportunities, and not regarding imperfection as synonymous with failure. This is particularly the case in situations where circumstances have changed and previous plans are no longer fully viable.

A paradigmatic example of successful improvisation is the Apollo 13 lunar mission, in which, faced with failure of the life support system, the astronauts improvised an immediate repair of the system using materials found on the spacecraft. Another example is the successful development of an online messaging system by Tencent, a Chinese multinational specialized in various Internet-related services and products. Improvisational methods were prominent and effective in the development of the system. The product was known for its rapid adjustment to changing user demands, technologies, and competitor activity, and this was recognized as a major success factor.

MINIMAL STRUCTURES
Minimal structures comprise four key elements: invisible control mechanisms, clearly defined objectives, short-term milestones, and activity critical elements. Invisible control mechanisms ensure that creativity is not limited. For example, establishing a well-defined set of simple rules allows for more creativity, as all team members have a common precisely-understood basis for developing their performance. Clearly defined objectives ensure that while teams are in the midst of disruptive events they remain focused on organizational goals. By themselves these objectives do not define action, so leaving room for improvisation; however, they are strongly normative in relation to the outcomes of such action. Short-term milestones foster a sense of urgency and permit the control of actions taken as the situation unfolds. This will allow the detection of deviations from organizational objectives, allowing for timely correction of the course of action.

Also, the fact that these milestones can be planned in advance gives the team some sense of structure and stability within the rather chaotic development of the disruptive situation. Finally, activity-critical elements comprise those elements that are fundamental to the activity, without which the task cannot be performed. For improvisation to be effective, it is important that the number of critical elements is small so that the team can ensure that they are fully executed in a limited time. All members of the team must know what they are so they can rapidly coordinate the elements’ implementation while improvising a new solution.

For example, it has been observed that successful new product development teams often resort to improvisation. In order to be effective they are very autonomous and intensively interactive (invisible control mechanisms), have specific development goals and priorities (clear objectives), progressively develop several prototypes (short-term milestones), and identify critical quality criteria and performance standards (critical elements).

TRANSACTIVE MEMORY SYSTEMS
Transactive memory systems refer to the knowledge about who knows what on a team. When teams are improvising, access to its members’ knowledge will leverage the team’s ability to recombine their previous experiences and develop new and effective responses. In addition, through having this knowledge, teams can increase their implicit coordination which means their members can anticipate each other’s actions and dynamically adjust their behavior without expressly communicating with each other.

When teams experience stressful situations, their members may experience high cognitive load. This means that they may find it difficult to process all the information available, preventing them from adequately reacting to the disruptions. By having a clear understanding of who knows what within the team, they are able to more effectively process new information as it arises and thus increase the likelihood of success in performing improvisation actions. For example, emergency response teams such as firefighters cannot exactly predict what expertise will be need in a particular situation. Therefore, the knowledge of all team members regarding the specific skills of all other members becomes critical to a positive outcome.

When time is abundant and uncertainty is low, planning meets the needs of the organization almost perfectly. However, as Prussian military leader Helmuth Graf von Moltke so eloquently stated in the late 1800s, “No plan survives contact with the enemy.” When time is scarce and uncertainty is high, good planning is not enough. Instead, “improvisation becomes an alternative or complementary orientation”.

However, for improvisation to work some conditions must be met: organizations must create an experimental culture in which errors are accepted as part of a learning process; teams must develop minimal structures based on invisible control mechanisms, clear objectives, short-term milestones, and a small number of activity-critical elements; and finally, team members must have a clear knowledge of who knows what within the team, so they can increase implicit coordination. Even if all these conditions are met, positive outcomes are not guaranteed when teams improvise. However, given the uncertainty of unanticipated disruptions and extreme time constraints, the chances of success dramatically increase.

14 Nov

If You Can Honestly Say 'Yes' to This One Powerful Question, You're a Much Better Leader Than You Think

One question that could be a game-changer for leaders everywhere.

Everything rises and falls on leadership, goes the popular saying. More important, for business, everything depends on having good leaders to grow companies.But to grow companies, people forget that you first have to grow leaders. For current or aspiring leaders, the journey toward leadership greatness never ends. But it does have a starting point.

One question leaders must ask
So, here's the raise-the-mirror question that will raise your leadership bar, if you're willing to accept the challenge: 

Are you giving your employees purposeful work and one in which they are using their God-given strengths every day?  

According to Gallup, which has polled the world's employees and managers covering over 160 countries since 2005, their big breakthrough is that what the whole world wants is a good job. 

And a "good job" comes attached with a mission and a purpose -- and one that employees are really good at -- with a living wage that takes care of their needs. That's it. 

Well, not really.

To reach this state of nirvana in the workplace, the right kind of managers have to be put into positions of leading other human beings. To Jim Clifton's point, head of Gallup, he once said: "Leaders everywhere in the world have a tendency to name the wrong person manager and then train them on administrative things -- not how to maximize human potential."

Globally, says Clifton, only 15% of employees are engaged at work. This means that 85% of employees either aren't engaged, or worse, they are actively disengaged -- acting out their unhappiness and sabotaging the workplace.

Four things managers should be doing
Clifton argues that once companies start to invest in building up the leadership skills of front-line managers -- who are the ones most responsible for engaging teams -- the engagement crisis is fixable. "Nothing works in the absence of great managers. Your leadership doesn't work in the absence of great managers," states Clifton in a recent interview.
To that end, managers must do four things to transform their work culture:

1. Build a culture where purpose trumps paycheck.
People of every generation, not just Millennials, are intrinsically motivated by work that has meaning. And great leaders tap into the emotional side of engagement, giving people a higher purpose beyond just enrolling them to help a company make a profit. "Increasing profit should be assumed, but it is not the mission," Clifton points out.

2. Give employees career development.
One of the key engagement strategies managers can implement is to honor their employees' human drive to learn and grow. And career development is one of the biggest reasons people join organizations. Clifton says, "Today's employees don't really want free lunch, toys in the office, volleyball courts or Bring Your Pet to Work Day. What they really want is career development. They want the same thing their team leader wants from them -- they want to improve. They want someone to take a real interest in their development."

3. Know your employees' strengths.
"Maximizing an individual's potential begins with knowing their strengths and building their work and careers around those strengths," states Clifton. Managers must recognize what unique strengths and natural gifts their people bring to the table. They do that by:
• Creating new roles and job assignments that leverage those strengths and gifts.
• Giving knowledge workers the time and resources they need to seek and share crucial information and knowledge that will get the work done. 
• Being curious and having conversations with employees who show interest in new areas, in order to explore whether the new interest is a strength that may be further developed and utilized for business outcomes.

4. Transform your managers from bosses to coaches.
One of the best ways to influence a team to perform at a higher level is having the mindset of a coach. An average employee under an average leader will thrive once he or she is assigned to a leader with a coach's mindset, who see the potential in an employee. This is the draw for Millennials and Generation Z. They want to work for leaders who can coach them, who value them as individuals and as employees, and who help them understand and build their strengths.
 

14 Oct

During an interview you can rise or dive depending on how you answer these deceptively simple questions. 

These 5 questions require some preparation in order to respond well enough to separate you from the rest of the candidates.

1.  Tell me about yourself?
(Translation: Why are you a good fit?)

This question invariably trips up most of the people I ask.  Typically, people launch in a blow by blow description of their career offering no new information that what was written in their resume.  Alternatively, they go off on a tangent giving information that has nothing to do with the job.  In both cases they do themselves a disservice and are downgraded.
What is being sought is a shortened version of your background and experiences and how these have qualified you for the opportunity. 

2.  What do you know about us?
(Translation: Are you taking this seriously?)

This has always been my primary gauge to measure how serious the person is about the job.  It also is a proxy into the approach the person takes at work.  I suggest you do some research.  Look at the organisation’s website.  Look at their news articles, major announcements, board members, office bearers, media reports - good and bad, and get a feeling to the company culture and how it is performing.  This will also help you ask questions related to the role and how it fits into the organisation.  

3.  Tell me time when….
(Translation: Prove it, give me an example)

This behaviour based question is a key selection criterion for many organisations.   Candidates can stumble if unsure of how to answer or even provide a textbook answer which is an instant fail.
Your answers should always be about your personal experiences.  Don’t be afraid to use life experiences, as an example, if it is relevant.  The best method to answer these questions is to use the STAR Method (Situation, Tasks, Actions, Results).  If things did not turn out so well, add what you learned and how you would do things differently.

4.  Why are you looking for a new job?
(Translation: Are there any red flags?)

It is my experience that people are running from something or moving towards something.  Ideally, you want to be moving towards something.  This can be a little awkward if you have been fired or you quit because of bad attitude, bad performance or bad relationships.  This can happen to anyone, but you will need to rise above this.  You will never get anywhere bad mouthing the former company, bosses and colleagues even if justifiable.

The best approach is to talk about what you are looking for in terms of career, work environment and a culture where you can deliver your best.   The past is the past and you can discuss what you have learned from your experiences and about yourself.  You can frame this in positive ways that will suit the new opportunity and to what the company aspires - if you have done your homework.  
A good answer will discuss growth and new challenges combined with your experiences that support the opportunity you are seeking and why you are a good match.

5.  Do you have any questions for me?
(Translation: How interested are you in this opportunity?)

Whenever a person says no, I immediately mark this person down.  If you are serious you will have at least one considered question.  

A good method is to prepare a list of questions before the interview.  During the interview make a note of questions that you have, based on the discussion.  Remember you are also interviewing the company and you need to know if you will be comfortable working there and the job will meet your expectations.

A good question, to consider, is to ask the interviewer to describe the attributes of the ideal candidate.  Another I find insightful is for the interviewer to describe the key tasks to be performed and what is considered superior performance in the role.  If you have multiple interviewers and each one offers quite different answers you may need to be concerned.

All in all, listen carefully and answer the question asked.  If you don’t understand ask the person to clarify.  Never rush in and answer without being sure you are responding to the real question.  Link your experiences, attributes and learnings to the role.  Always ask questions that will allow you to get an insight into what it will be like to work there.

10 Sep

Management moguls are obsessed with telling you to give more feedback.

It will save your startup. Make you a great manager. Earn you millions. Hell, they promise, it’ll resuscitate your marriage and your sex life, too. But will it?

Feedback fanatics aren’t crazy. A lack of frequent, helpful feedback is among the top reasons people quit their jobs. Studies show that more communicative, honest cultures drive increased productivity, innovation, and employee satisfaction.

Feedback helps us see our inevitable blind spots, and optimize our performance. As Charlie Munger, vice chairman of Berkshire Hathaway, famously stated, “You are not going to get very far in life based on what you already know.”

Poorly delivered feedback, however, can wreak havoc. At its best, it stirs confusion. At its worst, it breeds fear, resentment, and revenge. As a result, we’re conditioned to viewing the delivery of any feedback as a risk.
But anyone can master the art of giving feedback. Here’s how:

1. Learn how feedback affects you, and your team

If you’re afraid of delivering feedback, you’re not alone. In two surveys conducted by leadership development consultancy Zenger/Folkman, each polling nearly 8,000 managers, about 44% of those surveyed said they found it stressful and difficult to give negative feedback. A fifth of them avoid the practice entirely. This feedback aversion is often rooted in fear of hurting others’ feelings.

“Feedback is a social threat,” says Ed Batista an executive coach, consultant, and facilitator at Stanford University’s Graduate School of Business. And like any threat, it’s accompanied by physiological and cognitive responses, including an increase in heart rate and blood pressure and feelings of anger, anxiety, and fear. Making matters worse, humans are biased toward negativity—that is, a tendency to over-index on negative interactions relative to neutral or positive ones. These physiological responses can inhibit us from effectively processing any feedback that we perceive as threatening to our identities, happiness, and jobs.

As Sheila Heen and Douglas Stone lay out in their book Thanks for the Feedback: The Science and Art of Receiving Feedback Well, feedback is hard to process because it forces us to grapple with two, sometimes conflicting, core human needs: The drive to learn and grow, which is inherently satisfying, and the drive to be accepted, respected, and loved the way we are now.

Individual sensitivity to feedback varies tremendously, and can be measured by your baseline happiness, how far you swing up or down in response to positive or negative feedback, and how long it takes you to return to your baseline. Whenever you begin working with someone new—a direct report, a client, a mentee—make an effort to learn about their feedback tendencies and preferences off the bat. This can be done via a quick and friendly chat, using hypothetical situations before real issues arise. For example: “If I notice you offended a colleague in a meeting, would you prefer I let you know mid-meeting, directly after the meeting, or later via an email so you have time to process?”

You might even encourage everyone on your team to write a user manual in which they offer an explicit description of their values, tendencies, and preferred methods for working with others. By personalizing your feedback relationships, you guardrail yourself from giving ineffective, potentially offensive critique, and prime your team for ongoing success.

FURTHER READING
Payoff: The Hidden Logic That Shapes Our Motivations
www.amazon.com
FURTHER READING
Completing this 30-minute exercise makes teams less anxious and more productive
qz.com

2. Forget the feedback sandwich

It’s important to remember that no one wins when we avoid difficult conversations, and it’s dangerous to delay critical feedback. A good rule of thumb is not waiting more than 24 hours, as the specific details will start to fade away and both the feedback giver and receiver will selectively remember what transpired.

Venture capitalist Ben Horowitz of Andreessen Horowitz views a CEO’s ability to give “high-frequency feedback” as a differentiating skill. “You should have an opinion on every forecast, every product plan, every presentation and even every comment,” he has opined. This continuous process will have the added benefit of depersonalizing feedback and creating an environment in which people will feel comfortable discussing bad news.

Horowitz warns against delivering the “shit sandwich” (that is, sandwiching negative feedback between two “slices” of praise) and has a simple rule about where not to give feedback: “Don’t clown people in front of their peers.”
It’s important to remember that talking at people doesn’t bring out their best qualities. Feedback should be welcoming, two-way conversations.  Mark Murphy, a leadership coach and author of Truth at Work: The Science of Delivering Tough Messages, recommends keeping a 50-50 split between questions and statements in a feedback session to avoid the appearance of lecturing.

FURTHER READING
Making yourself a CEO
a16z.com

3. Make your feedback direct (and radical)

The tension between giving transparent feedback and caring for your direct reports is what makes giving good feedback so difficult. Kim Scott, a former executive at Google and Apple and author of Radical Candor: Be a Kickass Boss without Losing your Humanity, created a simple 2×2 matrix to navigate this complexity.

Most bosses care about their employees and avoid criticism in favour of being friendly. But Scott views this as a mistake, ones that leaves you in the dreaded quadrant of “ruinous empathy.” It’s better, Scott believes, to be even obnoxiously aggressive. As she argues, “Criticizing your employees when they screw up is not just your job, it’s actually your moral obligation.” The sweet spot in all this is what Scott calls radical candour, where the manager is direct yet caring, and critiques the behaviour, not the person. (In one of her best examples of radical candour, Scott recalls being told bluntly by former boss Sheryl Sandberg that her habit of saying “Um” a lot during presentations made her sound stupid.)

Ray Dalio, the founder and chairman of the world’s biggest hedge fund, also likes a radical approach to feedback. Employees at his Bridgewater Associates constantly score one another on iPads that are brought to every meeting. Even if you don’t go to the same extremes, you can probably find some application of the key ideas in Dalio’s obsession with “radical transparency.” Among them: accuracy should trump kindness, and pain will inevitably come with exploring weaknesses.

FURTHER READING
Radical Candor: Be a Kickass Boss without Losing your Humanity
www.amazon.com
FURTHER READING
Principles: Life and Work

4. Know the purpose of your feedback

In Thanks for the Feedback, Heen and Stone identify the three main three types of feedback: appreciation, coaching, and evaluation.

Appreciation is genuinely communicating the message of “I see you, you matter, and the effort you put into your job is noticed.” This kind of feedback has a huge impact on motivation, morale, and commitment—but it’s in chronic short supply in most organizations. Coaching is anything that improves your knowledge and skills to build capability and meet new challenges. And evaluation rates or ranks you, telling you where you stand against a set of expectations, or among your peers.

We need all three types of feedback, but we’re really bad at keeping them in order. For example, Heen and Stone observe, “All too often, feedback that is offered as coaching is heard as evaluation. (‘You’re telling me how to improve, but really, you’re saying you’re not sure I’m cut out for this.’)”

This confusion happens whenever the giver and receiver are misaligned. “The fix? Discuss the purpose of the feedback explicitly. It seems obvious, but even competent, well-meaning people can go their whole lives without ever having this part of the conversation,” write Heen and Stone.

Before giving your feedback, ask yourself three questions:
(1) What’s my purpose in giving this feedback?
(2) Is it the right purpose from my point of view?
(3) Is it the right purpose from the other person’s point of view?

FURTHER READING
Thanks for the Feedback: The Science and Art of Receiving Feedback Well
www.amazon.com

5. Don’t forget about constructive praise

So, you’ve mastered the art of critical feedback. But that’s only half the battle: Truly excellent managers excel because they also offer constructive praise.

Of the thousands of managers Zenger/Folkman surveyed, a whopping 40% conceded to never giving positive feedback. This is strange (praising people feels so good!) and problematic: The same study found that a boss’s willingness to give positive feedback was the strongest predictor of whether their direct reports perceive them to be effective, honest communicators. (Managers’ comfort giving negative feedback barely influenced this perception.)

Ample research shows that giving positive feedback increases employees’ sense that they’re learning and growing at their jobs, makes them feel valued, and leads to increased confidence and competence. One study found that high-performing teams receive nearly six times more positive feedback than less effective teams—evidence that positive reinforcement really does help the bottom line.

FURTHER READING
Good managers give constructive criticism—but truly masterful leaders give constructive praise
qz.com

Delivering feedback is hard work, largely because our human-ness can interfere with the message and intent. But when done correctly, it’s a win-win situation—something worthy of constructive praise that will hopefully make its way back to you.

13 Aug

We are in the midst of a debate about artificial intelligence and its impact on jobs and work.  Many people fear that it will lead to mass unemployment.  

Some people believe that it will lead to better lives, less work and greater freedom.   In a recent ABC program titled the Secret in Silicon Valley insiders predict dire consequences and social upheaval resulting from the rapid pace of AI in our lives and in work.
Yet in this article from ‘Quartz’ they take a sobering look at the history of the future of work.  The issue of automation and its impact has been with us for over 150 years.  Will AI make this revolution different from the past?  Only time will tell.

It is a good read and the entire article has been reproduced below.  For those interested in keeping abreast of technology and social issues I recommend subscribing to Quartz.

This week, Quartz is reprising its best articles about “the future of work,” a term that encompasses topics as varied as benefits, automation, and re-skilling. This article, a version of which first ran in July 2017, looks at the ways in which this subject has captured our attention (and anxiety) for centuries.

“The future of work” is suddenly everywhere—which is an interesting feat for a 500-year-old discussion.

Today many worry that strides in artificial intelligence—new machines that can parse legal documents, diagnose diseases, drive trucks, and complete other jobs once thought too complex to automate—will result in widespread unemployment, just as, in the late 16th century, Queen Elizabeth I supposedly denied a patent to the inventor of a new automated knitting machine because she feared it would take the jobs of “young maidens who obtain their daily bread by knitting.”

Technology has, of course, transformed the world since the 16th century. But the debate around how it will impact jobs in the future has evolved remarkably little in the process.

As is the case today, pessimists throughout history have fretted about the impact of new inventions on the value of human labor, while optimists have pointed to past examples of how technology has improved the human condition. In our current discussion, there’s also a common counter-argument to this point. “Those weren’t thinking machines,” summarizes Vasant Dhar, a data scientist and professor at NYU. “This is not the same as last time, not the same as previous kinds of technology that changed the nature of work.”

But this, too, is not a unique argument. In 1933, the New York Times argued that the technology of the era would have unique consequences in a story headlined “the threat of the machine age:”

“We are frightened today because in the lessons of the past there is no reassurance. The past never knew such momentum, such vibration, such dislocation, such jarring transitions as we are in for.”

We’ve been having the same conversation for hundreds of years. Here are some highlights from the last 150 of them.

1850
A group of New York City tailors threatened to strike unless their employer stopped using sewing machines. A newspaper article detailed the inevitable consequences of the machines for seamstresses:

“Oh dear,” said a poor girl, as she held up a salt bag to my view, “this was sewed by a machine; it is too bad; poor girls will soon have nothing to do. I know sights and sights of girls who used to make their living by sewing these bags and other coarse things, and now they are all out of work; it is too bad.”

The same article concluded that the women whose labors could be replicated by machines should direct their talents to higher pursuits. “I do not think the time will ever come when dresses will be cut and fitted by machines, and they grow altogether more and more elaborate in their forms and finishings,” it noted.

1860
“Shovelers” who handled grain that arrived at US ports formed a protective union that refused to work with employers who used grain elevators.

The Metropolitan Record, a newspaper, scolded “very many young women” for fearing the arrival of French’s Conical Washing-Machine. “This machine will lighten the labor, save the hands, and relieve many of the wearing and disagreeable features of hand-washing, but is not designed to, and will not, take the place of a single young woman at service, we feel confident.”

In 2017, lists of jobs that are “safe from robots” often include nurse, teacher, and judge.

1890
England’s “Red Flag Act” required a person carrying a flag to walk in front of steam-powered locomotives, so frightening was the prospect of a machine guiding the route without the help of a horse’s intelligence. Later, the red flags rule was applied to automobiles.

1920
“We are just at the beginning of the revolution,” said Raymond B. Fosdick, then the president of the Rockefeller Foundation, during a commencement address at Wellesley College in 1922. “We could not stop it if we would. It is advancing by leaps and bounds, gaining in impetus with each year. It is giving us more machines, faster machines, machines increasingly more intricate and complex. Life in the future will be speeded up infinitely beyond the present.”

He asked: “Can education run fast enough, not only to overcome the lead which science has obtained, but to keep abreast in the race?’

1930
Economist John Maynard Keynes famously coined the term “technological unemployment.” But also, he argued that technological advances could eventually lead to an “age of leisure and of abundance” and  predicted that we would work a 15-hour week—not out of necessity, but because we wouldn’t know what else to do with ourselves.

In 1932, a final report on social trends presented to US president Herbert Hoover used Keynes’ term. “There are so many new inventions indicating displacement of labor that technological unemployment may be an even more serious problem of the near future than it is now,” it concluded.

1950
Ford replaced an original engine assembly line, where each person did a special job as a car rolled down the line, with an automated control that performed more than 500 operations, “without the touch of a hand,” according to the New York Times.

“A few men at a control board can direct an operation that formerly took hundreds or thousands of workers,” noted the Times in another story, echoing the fear for jobs that is persistent today. It also repeated the same optimistic argument that many people use to counter fears of automation with today: “The advent of the horseless carriage struck a mortal blow at the carriage industry, and the harness manufacturers and even the faithful horse, but it created many thousands of new jobs making, selling and servicing automobiles.”

1960
“The rise in unemployment has raised some new alarms around an old scare word: automation,” wrote Time Magazine in 1961.

US president Lyndon Johnson set up a “National Commission on Technology, Automation, and Economic Progress” at the same time. “If we understand it, if we plan for it, if we apply it well, automation will not be a job destroyer or a family displacer,” he said. “Instead, it can remove dullness from the work of man and provide him with more than man has ever had before.”

1990
In 1992, the Miami Herald profiled a photo stripper who became “a victim to modern technology.” Mortgage originators contemplated impending obsolescence as computer systems collected borrower data and provided consultation to underwriting, appraisal, and loan products. Newsweek summed up the general outlook with a conclusion that does not look so different from those being made two decades later: “The hot growth areas: health care and computer-related work,” it wrote. “Things look less rosy for bookkeepers, typists, copy-machine operators—and anyone whose job can be vaporized by automation.”

Jeremy Rifkin in 1995 authored a bestselling book called The End of Work, in which he argued there’s no reason that humans would need to keep working as many hours in an automated future.

2000
Businessweek put the future of work on its cover in 2007, and Time did the same in 2009. Roy Bahat, the head of Bloomberg’s work-focused venture arm, calls this the period of “the future of working for us.”  Rather than technology replacing people, popular imagination was fascinated by remote work, videoconferencing, and collaboration software and the impact they could have on the structure of employment.

The Museum of Modern Art in New York hosted an exhibit with futuristic visions of what the future of work might look like. It included a futuristic work station in which every surface is a screen and a pod and a “cushy cocoon” to seek respite from the noise of an open office.

2010
In 2013, researchers at Oxford published a study on “the future of employment” that predicted almost half of US occupations were at high risk of being automated. Three years later, the Obama administration, like the Hoover and Johnson administrations before it, published a report that detailed the possible impact of technology on jobs and the economy.

2017
The current “future of work” debate has taken off, almost becoming a business in itself.
“There’s an unmistakable acceleration,” says Erik Brynjolfsson, an MIT professor and the co-author of several books about how technology impacts work and business. When he and his co-author, Andrew McAffe, launched their first book in 2014, he says, they were part of a small group that was talking about the topic. 

“Now it’s become more and more of a mainstream topic of discussion. A lot of it I think is that the evidence has been piling up more and more. And so you can’t deny it.”

“There’s the obvious evidence,” says Mcafee, “and then the serious rigorous research about the hollowing out of the middle class, the polarization of the economy, the declines in entrepreneurship and mobility. We weren’t as aware of those things three and a half years ago as we are today.”

Many of the fears and reassurances prevalent in years long past remain today. “There will always be limits to how creative a computer can be,” read one HBR headline in 2017, much as the Metropolitan Record assured young women their jobs would not be replaced by the washing machine.

“Can self-driving cars ever really be safe?” Adage asked earlier this year, echoing the same concern that surrounded automobiles. ”Higher education must prepare for the rise of the machines,” urged Times Higher Education, and many others this year.

Elon Musk recently repeated the existential worry about whether no more work will remove the meaning of life for many people. “A lot of people derive meaning from employment,” the Tesla and SpaceX founder said when asked about “advice for the future” at the World Government Summit. “If there’s not a need for your labor, what is the meaning? Do you have meaning? Do you feel useless? That’s a much harder problem to deal with.”

Will the future of work look different this time?

Nobody knows. But the anxiety around it certainly doesn’t.

09 Jul

I subscribe to an electronic magazine that provides interesting articles about a wide range of subjects

I am forever looking for unusual ways people look at life from which we can learn to help our careers.  
In this month’s article I have substituted “Fulfilling Life” to “Fulfilling Career” because much of the advice is as relevant to our thinking around career as it is Life.
The article is reproduced below as written.  

By Zat Rana  from Design Luck 

We’re often told to live everyday like it’s our last. I think that’s bad advice.
Most of us still have a long way to go, and a good way to make it miserable is through shortsightedness. That said, I do think we can build on the idea.
When I’m unsure about how to move forward, I like to ask myself a different question. It’s taught me more about myself than most books I’ve read.

The Question:  If you knew that you were going to die exactly five years from today, what would that embolden you to change in life?

Five years is a while, but it’s short enough to make you assess your priorities. It’s forced me to rethink what it means to extract value out of time, it’s made me better attuned to evaluate risks, and it’s instilled in me an urgency to act.
Living every day like it’s your last is impractical. Living every day with the acknowledgment that life is finite is a tool to make better decisions.
Much of my life has been shaped by this question. This what I’ve learned:

1. Don’t aim for success

“The more you aim at it and make it a target, the more you are going to miss it. For success, like happiness, cannot be pursued; it must ensue.” — Viktor Frankl

The word success in and of itself means nothing. It’s not a tangible target.
Chasing this arbitrary measure only gets in the way. Dedicate yourself to something greater and more concrete and let success come as a byproduct.

2. Relentlessly eliminate

“Our life is frittered away by detail. Simplify, simplify.” — Henry David Thoreau

The world is noisy. The less you have, the better you can focus on the signal.
Simplify your commitments and your relationships. It’s not about trimming down for the sake of trimming down. It’s about strategically choosing less.

3. Treat people like stories

“Though we see the same world, we see it with different eyes.” — Virgina Woolf

Everybody perceives a different reality based on their unique experiences.
Try to understand what makes a person who they are before reasoning with them. It’s not only a better communication tactic, but it builds empathy.

4. Avoid being a critic

“The credit belongs to the man who is actually in the arena.” — Teddy Roosevelt

Productive criticism is crucially important. Intellectual snobbery is not.
It doesn’t take much to find fault in something. The real question is whether or not pointing it out positively changes anything. If it doesn’t, don’t do it.

5. Fall in love with boredom

“There are no uninteresting things, only uninterested people.” — G.K. Chesterton

Anything in life worth doing takes time, and the work isn’t always a thrill.
Much of the journey is redundant, draining, and unsexy. If you can’t learn to enjoy the process, the odds of you making it all the way are almost zero.

6. Do it the wrong way

“All the heroes of tomorrow are the heretics of today.” — E.Y. Harburg

In reality, unless it’s illegal or dangerous, there really isn’t a wrong way.
There’s just unconventional and that route is less saturated with others. Standing out isn’t a bad thing if you’ve got the substance to back it up.

7. Acknowledge ignorance

“I know one thing, and that is that I know nothing.” — Socrates

The world is too complex for you to be certain. It’s a good idea to act like it.
Knowing what you don’t know is a competitive advantage. It keeps you in your circle of competence, and it adds an incentive to get smarter.

8. Hack your mind

“Losses and gains are really not symmetric.” — Daniel Kahneman

Don’t use milestones as motivation. Frame the goal as if it’s yours to lose.
To the brain, avoiding the cost of losing is a greater catalyst for activity than the benefit of reaching a destination. Loss aversion is a powerful tool.

9. Seek out discomfort

“There is safety in the midst of danger.” — Vincent van Gogh

Growth is what keeps life interesting. It rarely occurs without discomfort.
Nothing is as bad as you think it is. You almost always adapt, and you’re almost always better off for it. Allow yourself the luxury to experience that.

10. Have a bias for action

“Buy the ticket, take the ride.” — Hunter S. Thompson

Start before you’re ready and let the process self-correct onto the right path.
Preparation has diminishing returns beyond a certain threshold. Action tends to compound. The more you do, the closer you are to changing things.

24 Jun

Since the coming of the internet, the number and type of new jobs has been mind-blowing. 

They have been different to anything we could have predicted, and what new jobs will develop in the future we can only imagine.

In an interesting article by Arturo Vicarioli, he reflects on a report by Cognizant on the types of new jobs possible in the near future.   The article is reproduced here below.  I find these interesting and thought provoking… and just a little exciting about what might be!

Have you ever considered how rapid advances in robotics, AI, and biotech will affect "work" soon? According to the World Economic Forum, most children today will end up working in new job types that don’t even exist yet.
A recent report by Cognizant explores tech trends and proposes a few possible jobs from a future that may be only 10-15 years away. Here are some of my favourites:

1. Data Detective - will generate meaningful business answers and recommendations from the investigation of data generated by Internet of Things end points, devices, sensors, biometric monitors, traditional computing infrastructure, next-gen fog, mesh, etc.

2. Ethical Sourcing Officer - will investigate, track, negotiate and forge agreement around the automated provisioning of goods and  services to ensure contractual alignment with the ethical wishes of our stakeholders.
Artificial Intelligence Business Development Manager - will enable sales and solution architects with a specific customer-centric AI value proposition and will directly interface with product management and development teams regarding customer and partner requirements.

3. Artificial Intelligence Business Development Manager - will enable sales and solution architects with a specific customer-centric AI value proposition and will directly interface with product management and development teams regarding customer and partner requirements.

4. Master of Edge Computing - will design and develop the hardware and software, overhaul the existing network infrastructure for reliability, efficiency and latency, and balance load-shifting across the network and interconnecting networks. In addition, the MoEC will establish the cloud-edge relationship by differentiating which types of data should be stored where, ensure the scalability of the solution and address geographical challenges for the edge (metro vs. semi-urban vs. rural and for mobile devices).

5. Walker/Talker - In this technology-rich era, people are living longer, as a result, there is a pressing need for the elderly to have conversational companions in the comfort of their own home and, for our more mobile customers, a person to walk and talk with.

6. Fitness Commitment Counsellor - will help patients stay abreast of best practices and fitness hacks, including personalized three-minute learning exercises, suggestions for outdoor “play spaces” and techniques for calibrating patient preferences to boost optimal engagement levels.

7. AI-Assisted Healthcare Technician - will be on the road and in surgery to examine, diagnose, administer and prescribe appropriate treatment to patients, aided by cutting-edge AI technology and remotely accessible doctors.

8. Cyber City Analyst - will carry out the necessary repairs when automated data flows are broken, faulty or hacked. This role will troubleshoot equipment issues, diagnose faults and replace components and circuitry, from the smallest sensors placed on the city’s biotracking beehives, to the powerful data tools located at the city’s data hub.

9. Man-Machine Teaming Manager - The key task for this role is developing an interaction system through which humans and machines mutually communicate their capabilities, goals and intentions, and devising a task planning system for human-machine collaboration.

10. Financial Wellness Coach - will provide personalized coaching sessions to help customers understand their monetary activity and improve their financial acumen regarding digital banking, Bitcoin and other cryptocurrencies, micro-lending and robo-advising.

11. Digital Tailor - will work with customers to ensure clothing items ordered online fit perfectly before being delivered. This role will walk the customer through a short measurement process, ensure that all the required measurements are captured correctly, and upload them into the central cloud-based ordering system.

12. Quantum Machine Learning Analyst - Individuals in this role will research and develop next-generation solutions by integrating the disciplines of quantum information processing with machine learning. QML analysts will apply quantum technologies to improve the speed and performance of learning algorithms and address real-world business problems in the fastest time possible.

13. Personal Data Broker - Will monitor and trade in all forms of personal data that a client creates from his/her micro data feeds, streaming preferences to platform data. Other responsibilities include seeking out ways to maximize income from data on the national and international data exchanges; pricing and submitting new offers to market; tracking and consolidating new data issues (from API requests to micro data feeds); and helping clients understand and maximize their data income streams through advice and support.

14. Augmented Reality Journey Builder - will collaborate with talented engineering leads and technical artists to create the essential elements for customers to move through an augmented reality experience of place, space and time. This includes the setting, mood, historical time, information, tone, characters and suggested things or experiences to buy, as well as the application of clients’ favourite games, sports teams, music and cinematic style.

15. Highway Controller - will monitor, regulate, plan and manipulate air and road space, monitoring and programming the automated AI platforms used for space management of autonomous cars and drones.
 

“To imagine that some jobs won’t go away due to automation, AI and intelligent machines is to engage in magical thinking. To conclude that many new jobs won’t appear due to automation, AI and intelligent machines is to fall prey to a simple lack of imagination.” Malcolm Frank

Innovation changes the way we work and upgrades all aspects of society, but work itself, will never go away. We must consider that the nature of work has changed throughout time, and that technology solves problems, but it also creates new ones.

21 May

So, you want to get ahead and advance your career.  That’s great, but where do you start?  How do you start?  What do you do? 

People who advance their career rapidly find one of two things occur: they are in the right place at the right time with the right skill sets (pure luck, don’t bet on this one) or, they find a way to stand out from the crowd. 


You stand out from the crowd when you do things no one else does.  You are providing value to your boss and the organization.  You make people above you look good and they will want you to continue doing things that make them look good. 

In order to stand out from the crowd you need to understand the organization in which you work.  What are its main drivers and challenges?  What is it that urgently needs solving or dealt with in some way? 


This will give you an insight into the parts of your work that could impact these areas.  You don’t need to solve these in one go, rather, you need to contribute in a noticeable way. Here are some of the ways you can make a difference and be noticeable. 

1. FIND WAYS TO DO TEN TIMES MORE THAN ANYONE ELSE
This may sound impossible unless you change your thinking. If you think about your work in the conventional manner you may believe one hour will only deliver one hour of outcome.  You must step outside that mode.  Ask yourself - What are we really trying to achieve?  Why and what do we really need to do to achieve this result? Even if you only achieve 2 or 3 times greater productivity you will be well ahead but always aim for ten. 

Questions you may wish to ask to help you change your thinking: 

Is this work necessary, who uses this and why?  
  
In large organizations, I have seen people do work that nobody really uses or wants. Worse still people do work in one department that is undone in another department.  Over production is another problem.  It might be that considerable effort is expended to produce detailed information very accurately but only a very small portion is of interest.  The better solution is approximate data available quickly at a fraction of the time and cost.  One of the best arguments I have come across in order to evaluate the necessity for work is – Are the recipients willing to pay for it? If they are, then it has value.  I’ve found that if you simply ask people, do they need this work to be done, they will always say yes - if they don’t need to pay.  Afterall, it is something for nothing.  On the other hand, once they need to pay for the work then you quickly find out what is, or is not, important.  Also, they are usually only willing to pay a limited amount.  This will indicate to you how much effort you should put into the work.  This exercise quickly reduces unnecessary work and dramatically increases your productivity. 

Am I the best person to do this work? 

In a recent news article, an employee in the US outsourced all his work to India at a fraction of the cost of his salary.  This allowed him free time to do things he liked to do while at work.  His boss was less than impressed.  I find that this shows great initiative, but it was just poorly executed.  
There may be better people in the organization that can do the work in a fraction of the time and cost that you can.  It could also be ‘outsourced’ at a cheaper rate.  Maybe someone is doing something similar and can add your work at a fraction of the time. You may say that I am just eliminating my job.  This could be true, and it is a legitimate risk when you show initiative, but they may ask you to investigate other areas of work and you will have a whole new role. 

How can this work be automated, or turbo charged with the right tools? 
 
Technology is advancing at such a pace that much of the routine administration work can be done by RPA (Robotic Process Automation) Bots.  There may be other tools that you can use to collect and compile data and information, for example, the use of Chatbots and these can be linked to other programs and routines.  Banks and insurance companies are leading edge users of these tools. 

2. CHALLENGE THE STATUS QUO - HOW THINGS HAVE ALWAYS BEEN DONE
Nearly all work finds its origin in the history of the company’s processes based on conditions or situation that may not now apply. The problem is that these are largely unchallenged.  The assumption is always that they work so don’t change them.  Many arguments are used to avoid the challenge.  Risks, compliance core activity.  In truth all procedures and processes should evolve and be challenged regularly. Use the same question as before, what are we trying to achieve and why.  You will find that this is one of the more contentious activities that is likely to upset people.  People who object the most have more than likely a vested interest in the status quo.  If you can understand what this is, you can help them change.   What I have also found over the years is that people rarely accept change for the better, even large improvements.  But they rush for change when they perceive a loss.  Even a small loss induces action.  This is often why a crisis is required for people to change behaviour. 

3. PROVIDE IDEAS TARGETED AT SOLVING THE PROBLEMS
Generating ideas to solve problems can be challenging, however, there are plenty of books that can assist you go through the process of generating ideas.  The more ideas you can come up with the more likely one or more will be useful and will work.  The real issue with most people is that they will generate a lot of crazy ideas and will be shot down by others in the process.  You cannot let this deter you.  If you can pick a problem and write down 10 ideas to solve the problem, then you are on the road to solving the problem.  The trick then is to write down – not why it won’t work (this is what most people will say), but how you can make it work. When you take this approach, you have a greater chance of getting to the issues and the solution.  The approach should always be to test out the ideas and bring only those that have a good chance of being considered.   

The downside in large organizations is that they are often risk averse and they don’t like failure.  Yet they need to experiment, so you need to couch the testing in the right language.  Having ideas and trying to solve problems will improve your standing.  You only need one success to make your mark.  The alternative is to do nothing which is what everyone else is doing. 

4. BECOME THE 'GO-TO' PERSON TO SOLVE PROBLEMS
Most people don’t like to do difficult work, therefor t is in our nature to find the easy solution.  When it requires us to really think about things it becomes hard, mentally taxing and unrewarding.  If you can transcend the initially desire to avoid a problem and instead embrace it as a challenge, then solving problems becomes progressively easier.  Helping your colleagues and managers solve their problems will make you the person they seek out for assistance.  When your department or group sees you in this light you are considered of value.  
People with specialized technical expertise fit this role.  If you become an expert in an area of importance to the organization, you will be the ‘go-to’ person. 

5. TAKE ON WORK THAT NO ONE ELSE WANTS TO DO
In every organization there are jobs that are put into the too hard basket.  They need to be done but nobody wants to do they.  They perceive the risk is too high. Yet the reverse is true.  The logic is that as nobody wants to do it, the expectation of success is very low.  If you don’t succeed at all you only prove that it was a tough job.  You get kudos for trying which is good.  If you succeed, even partly, you get a lot of credit and if you do it well, you will really stand out.  You will start to be the ‘fix-it' person.  Do this more than a few times you will obtain a reputation. 

You might say that it will be difficult, but this is my view, all issues and problems have been solved before by others.  You just need to frame the problem and issues in a way where you can find out who has tackled them before.  It requires leg work and a bit of clear thinking.  Chances are the solution is out there and you just need to find it. 

Many senior executives obtained their big break by doing difficult jobs, and or in difficult locations and doing a good job.  This is what large organizations want and need! 

Always remember you will be measured by the contribution you make.  Most people in most jobs are expendable.  By providing stand out performance you are less likely to be terminated.  You are also most likely to be offered more interesting roles.   

25 Apr

It’s funny how often we say this as we get older.  If I knew what I know now, then I would have done more of this or less of that.  You know how these conversations go.
 

We know what we know now because of all the experiences we’ve had, good and bad.  If you’re young and lack experience there are still things you can do to help your decision making.
You can draw on the life lessons of others and their experiences.  By applying these when you’re young, or even when you’re older, it would surely give you better model and framework to make future choices.

Here are 7 life lessons that are worth considering as you work toward your future:
A good friend of mine was given the opportunity to be a shareholder in a small company because of his skill and expertise.  The company was a small Victorian based organisation that had really one significant client.  My friend delayed his decision for months and in the end the CEO looked elsewhere.  This company grew and grew beyond Victoria, beyond Australian was listed on the stock exchange and had my friend joined he would have been a multi-millionaire several times over.

Sadly, it is one of his most often mentioned regrets.  Opportunities like this are very infrequent and there is no guarantee that success follows.  Opportunities do not have to be related to making money.  They could be meeting your soul mate, a significant career change, travelling the world, an overseas job or really anything that draws you towards what you want to achieve.    

A good approach is to project yourself into the future and decide how you may feel if you did not take the opportunity.

Lesson 1.  Do what you truly want to do
I advise my sons to follow their passions.  Spend the time, work hard and ignore what other people tell you what you should be doing.  You may not earn a great deal, or it may involve a lot of time away from other things but if it is your passion, you are enjoying the journey.  Too many people of my generation did what they were told to do or found themselves with commitments that forced them into areas of work that were less than ideal.  
 
Lesson 2.  The root of all anger is fear
I know now that when I feel angry, it is usually related to some sort of fear of loss.  Real or imagined.  It took me a long time to realise this and it should have been one of the first things I learned.  I look back on my family history and I am sure this nugget of insight was missing.

A good friend who is a Buddhist tells me that ‘desire’ is the root cause of all ‘suffering’.  I can see this when we get angry.  The anger reflects the disconnect between what we want to happen and what is happening now.  Anger leads to suffering.   
The solution is to become self-aware of what the cause of your anger is and to manage it so you don’t end up suffering.  There have been many a time where I could have avoided a lot of pain by managing myself when I was angry and recognising my underlying fear.

Lesson 3.  Our daily habits determine our future
Most people who become successful spend a great deal of time working on the skills that can lead them to their outcome.   
A successful writer is not great overnight.  Many hours are spent day in day out developing their skills.  With this consistent practice they become better and better until they become good.

A successful gymnast spends hours every day to develop the strength and skill to do the routines we see in competitions.  It takes years of exercise to transform their bodies to a level where they have the strength and control to execute the routines.

Every aspect of life is like this.  To be a great programmer you need to work at it daily, a musician, a singer and comedian it is the same process.  That is why you must love what you are doing.

Lesson 4.  Develop your ideal emotional state
This sounds strange since we mostly see our emotions as being a spontaneous outcome of our situation, however, this does not have to be.  Have you ever seen people stay calm in the face of adversity or people whose reaction to a situation is quite different to yours.  These people have learned to manage their emotions.  All of us can do this by being self-aware and practicing the emotional state we wish to be in. 

Instead of being angry about a situation try to be curious and understanding.  Equally, if people are angry around you maybe compassion towards them is a better approach.  We all need to learn to develop management of our emotions.  In the business world, a lot of credit is given to the person who has a high emotional IQ.  Develop yours.

Lesson 5.  People do things based on their own self interest
When I first started working, I was often frustrated by other people who seemed to be resisting the things I wanted to achieve for the good of the company.  In truth, I mistook my objectives and self-interests as being theirs.   
We all have different goals and desires even though we may be seemingly in the same place trying to work in harmony with others on the same overall goal.  
A colleague of mine had a goal to earn his pay and support his family.  He did everything he could to avoid discourse, conflict and risk.  Other people were more out there and their actions at work were very different.

The famous salesman Zig Zigler once said that in order to get what you want you need to help others get what they want.
The key lesson is to understand what drives people and link their actions to moving towards their desired outcomes.  Only then can you think about how these may help you get what you want.  Before you try to convince others to do something you want, understand how this impacts their needs and how these could be aligned.
I once read that a true leader reflects the needs and desires of the group.

Lesson 6.  The journey is the reward not the ‘goal’
Just imagine doing something every day that you did not enjoy.  Well, many people do just that and are very dissatisfied with their lives.  In fact, US research suggest that 80% of the people are unhappy at work.  
How many people have you heard say, I am doing this because when I retire, I can lead a happy life or do the things I really like.  I will be happy when I get this promotion or when I win the lottery or when my golf handicap is a single figure.  Happiness can never be achieved when a goal is reached if the journey is miserable. 
 
In the end ‘life’ is the journey and you need to enjoy it.  It also means that you need to enjoy all the things you do along the way.
Research has found that people’s state of happiness reverts to their norm quickly after reaching their goals.  This is particularly so when they win a lottery.  Yes, they are very happy euphoric even, but this dissipates to all the same fears, worries and problems they had before.
  
The goal does not make you happy – the journey is what you must enjoy and obtain delight from.
Start doing the things that give you joy and you are passionate about – this will be your sustenance all your life.

Lesson 7.  Life Balance is not a fad, but a necessity
So many people nowadays seem to have mental health issues or have physical and emotional problems.  Many of these are related to an imbalance in their lives.  People often spend too much time focussing on one thing at the expense of others.  Too much work, and not enough time to relax and enjoy life divides people’s lives and relationships.  You can have fun and enjoyment and work hard.  One does not exclude the other. 
 
When I was growing up in a stoic Protestant household, laughter was frowned upon as the Devil’s work. On the other hand, hard work would be rewarded by God.  This is a very skewed view of life and explains why so many of my older family members seemed so miserable.  You can do both - work hard, laugh and enjoy life.  Balance is all that is needed.

These points have been put succinctly in this animated presentation.  Click HERE to view. Enjoy!

26 Mar

One of the most important things you can develop in your career is the ability to think for yourself.

It may sound strange but the pressure to conform and the intimidation of groups of people to make individuals compliant is stronger than we acknowledge. One of the most common problems I have seen in my career is “group think”. When a number of people in management positions hold the same view even in the face of contradictory evidence.
In this interesting article from Essential Life Skills it argues strongly to develop your thinking skills and take an independent view to seek out truth.

I hope it makes you think twice before accepting the status quo.

HOW TO THINK FOR YOUSELF

Do you think for yourself?
In these times of fast media and ever-growing Internet we are under so many external influences that it can be difficult to know when we are thinking for ourselves.

Unless you are a discerning, very aware person, you most likely don't even know when your thinking is not your own.

Not that all outside influence is bad or detrimental to forming your own views, but being unable to think for yourself can make you miserable at best, or a puppet of someone else's programming, at worst.

Admittedly, we are all born into societies or cultures where the norms and customs are already established. For the most part, we have little choice but to conform to what is already in place. This is not necessarily a bad thing, however, it can be confining and controlling if we accept everything blindly and never question the status quo.

Does this mean all of your ideas can be original and unlike everyone else's? 

Not at all! 

Nor does it require being contrary and argumentative just to be defiant or stand out. To think for yourself means that whatever opinions you hold will be well thought out and come from a position of thorough investigation and thoughtful analysis. It means choosing to not compromise the facts for the sake of consensus or fitting in. It is not unlike critical thinking - it just encompasses a broader scope of choices and decision-making in your life.

As an example, how many of us feel the need to keep up with 'the latest'? We wear clothes, listen to music and follow trends that the media tells us we should in order to be cool. Marketing companies create ads that hypnotize us into a herd mentality as 

we fall into debt, wear fashions that are unbecoming, and get caught up in a cycle of over-spending, over-consuming and then stressing out over it. Before we realize it, we are living lives designed for us by the powers that be and without our conscious participation.

Another trap we fall into when we don't think for ourselves is groupthink. Groupthink, a term coined by Irving Janis in 1972, is a psychological phenomenon that takes place within a group of people who try to avoid conflict and reach agreement without critically evaluating options or alternative ideas. The problem with groupthink is that it hinders finding the best solutions, impedes creative ideas and thwarts independent thinking. Wanting to be part of the crowd can certainly have its drawbacks!

So how can you cultivate the ability to think for yourself? 

TIPS ON HOW TO THINK FOR YOURSELF:

Develop a strong sense of self. Know who you are, what you want and what is best for you. Do not let others, especially marketing companies and the media, tell you how you should look, feel and act. Do what is best for you. Cultivate your own tastes and enjoy your preferences.

Be well-informed. Gather as much information about a subject as possible before forming an opinion. Build your mental resources by reading, observing, and listening for yourself. Then take time to reflect and evaluate.

Be flexible. Look for solutions and outcomes to a situation from as many perspectives as you can. Determine the pros and cons. Are there other possibilities? Whom might it harm/benefit? What are the potential consequences?

 

Identify possible biases. Are you being unduly influenced by your culture, upbringing or other people's opinions? Are you being fair and open-minded? Many times we make poor decisions because we begin with the wrong premise. If we take time to evaluate and judge based upon what we observe first hand rather than what we've been lead to believe, we can arrive at a more appropriate and practical conclusion.

Do not buckle under pressure, fear, or guilt. Have the courage to stand up for what you really believe and have deduced yourself. If you go along with the crowd for the sake of keeping peace, avoiding confrontation, or fear of failure, you do everyone a disservice, especially yourself. You may have a brilliant idea, or maybe it happens to be the right thing to do. If no one hears about it, a healthy discussion cannot take place and all possibilities will not be considered. A good idea has the potential to evolve into a better one with input from a variety of sources.

THE BENEFITS OF THINKING FOR YOURSELF:
• You develop self-confidence and trust in your abilities 
• You attain a greater sense of accomplishment
• You expand your mind and boost your brain power
• You gain respect from others by standing up for what you believe in and by being original
• You are more aware and alert to what the media is trying to sell you
• You are more open to self-improvement and alternative viewpoints
• You are more interesting to others by expanding their thinking and options

YOU ARE NOT THINKING FOR YOURSELF WHEN:
✓  You let others, the media, or convention sway you from doing what's right for you.
✓  You buy into negative, one-dimensional stereotypes based on sex, race or culture.
✓  You do something because it has always been done that way - even if it no longer works.
✓  You follow old wives' tales, superstitions or fallacies that defy common sense. 
✓  You don't take time to think things through carefully and fully.
As you may have already concluded, thinking for yourself is not easy. It requires deliberate, mindful and at times courageous application, however the personal rewards are endlessly gratifying.

In the words of John Stuart Mill: "Truth gains more even by the errors of one who, with due study and preparation, thinks for himself, than by the true opinions of those who only hold them because they do not suffer themselves to think."


 

03 Feb

We all spend some time reflecting on our careers and where we are going.  Some of us have a clear view of the way forward and are working on this – looking forward to progress in the coming year.

Others are happy to go with the flow, viewing the year ahead as offering surprises and opportunities that could not have been planned.
  
Both strategies have their pros and cons.   Some may say that going with the flow is the least rewarding in terms of career advancement and they could be right.  However, I have seen people move from job to job gaining valuable experience in a range of skills until they finally focus on what they really want to do in their career. 

In addition, these people can draw on a range of experiences that stand them in good stead in many jobs.  However, it is predicated on you doing different jobs not just the same one.
 
The last thing you want is have the same one years’ experience for 10 years.
 
Perhaps the most important aspect of any career, or any job for that matter, is continued learning.  This should be one of both formal and on the job learning.  If you don’t know what you should be learning I would suggest that you follow your curious nature. Follow the path that it leads you.  Even if that path is not entirely work related.  After all your curiosity will suggest what you are interested in and from this new opportunities may arise.

So as you move into 2019, let’s look at some of the key attributes of people who have succeeded.  These are applicable no matter what your view of success is because essentially you are moving from a present state to a future state.

 1.     Think big: Key message here is be ambitious.  Make it worthy.
 2.     Your passion: Find what you love to do and do it.
 3.     Balance: Learn to balance work and life.
 4.     Failure: Don’t be afraid of failure because through failure we learn.
 5.     Be unwavering: In your resolution to be successful in your endeavours.
 6.     Action:  Be a person of action.  Nothing is done with it; good or bad.
 7.     Conflict: Avoid this as it kills careers and hinders progress.
 8.     New Ideas: Always introduce new ideas – don’t be afraid.
 9.     Believe: In your capacity to succeed.
 10.   Attitude: Always have a positive mental attitude for you and others.
 11.    Discouragement: Is part of the journey so don’t let it stop you.
 12.    Work Hard: Be willing to put in the effort.  Some say the difference is in the level of effort.
 13.    Intuition: Be brave enough to follow your intuition.

I will end with some practical steps on how to approach your activities:

  •   Work only goals that matter
  •    Use Eisenhower Box to organise your work
  •    Learn to earn more
  •    Navigate power – be a prince
  •    Focus on results rather than time
  •    Exploit all your benefits
  •    Give time and attention to your network; relationships matter
  •    Keep your health: poor health is bad for careers and life in general
  •    Develop conflict management skills – a must to avoid conflict which kills careers


Hope these tips give you food for thought in looking at where you’re going and what you want to achieve in the year ahead.
 

07 Dec

How often have you gone to an end of year Christmas party and seen people embarrassing themselves?

You may have done this yourself.  I think some people believe it is an opportunity to let their hair down and do what they want and say what they want. 

This could not be further from the truth.
   
An end of the year party is generally the organisation’s way of saying thank you to the staff and a way of marking an end to the year.   
Such functions can be formal company-wide or local departmental affairs with smaller groups.  It is a way to join together and celebrate a year no matter what the circumstances.

It is not a place to rage and carry on.  Being drunk and disorderly will make you look weak and show a lack of discipline.
Indeed, many organisations are avoiding the night time function and substituting it for a day out, bowling or minigolf for example.  Many years ago, my old company had a Christmas function in the park that included families complete with the arrival of Santa Claus in the back of a ute.  These are much more wholesome affairs.

For those of you who are eagerly awaiting the end of the year bash here are some guidelines that will help you avoid career damaging behaviour.

Drink sparingly

While drinking is part of the Australian culture it can easily get out of control.  I have seen people drink excessively then they say and do things that they later regret.  Speaking frankly with your boss about his short comings can be career limiting.  Showing uninhibited affection (under the influence of alcohol) to a colleague can lead to serious issues for both parties even if it appears consensual.
Being sent home in a taxi by the HR Manager is never a good look.

Be polite

We all work with people who are less than pleasant or we don’t like very much.  I have seen colleagues confront people they did not like at the end of the year party and provide them with an unabashed opinion on their character.  They somehow feel that it was OK to do that at year end.  It is never OK to be impolite.  This can be especially damaging if done publicly.  Loosing face is not just an issue in Asia but equally so in Australia – we just choose not to admit it.
Being courteous and polite no matter what you think of the person you’re dealing with, will stand you in good stead with everyone and you will be considered someone who is sensible and measured.

Be nice
 
While I find nice to be an insipid word it does convey a sentiment of pleasantness to the people around you.  It costs very little to say or do things that are positive to the people you deal with.  I have found that no matter what type of person you’re dealing with everyone has some strong redeeming or positive feature that is interesting.  Focusing on these enhances the conversations and makes you a more interesting person as well.  This is one aspect of being nice but most importantly building relationships.  The opposite is more commonly seen - people who only talk about themselves and have very little interest others.  

Behave appropriately

Above all, good manners are essential at company functions.  We all survive socially by conforming to acceptable behavioural standards.  While these may change subtly with each generation it is worth bearing in mind the range of people in any company and their backgrounds.  
Australia is multicultural and one can more easily offend people from different backgrounds.  
I once attended a function where the eating behaviour of one of the staff was embarrassing to all around.   It is never a good look, and some behaviours can never be justified by individualism.

Dress appropriately
 
Staff functions are never the opportunity to make new fashion statements.  You may be tempted to show your unique style and display your independence, but this must be done with a degree of caution.  Today more people seem comfortable to dress down for even formal functions than in the past which is increasingly accepted, however, there are limits and understand where these exist.
 
Be on time and leave at a reasonable hour

Part of good manners and politeness at company functions is to turn up on time.  Often speeches are made, and people or groups are acknowledged for their contribution and you need to be there for these.  Equally staying too late or being the last man standing can stretch the patience of senior management who make them selves available to say goodbye and thank staff.  The caterers are usually working to a deadline to close as well.  There is a need to be professional about these events as they are just an extension of the work environment.

No matter what and where your functions are, your behaviour will be noticed and can affect your career.  It takes very little to remain on the positive side of the ledger with colleagues and management.  After all you need to confront them again the next official working day.  The last thing you want is to worry about what you may have said or did or who you offended.

20 Nov

When I first started out in the working world, I seemed to have a good work life balance – well that’s my memory of it.

As I did different jobs and moved around the organisation, I worked more hours.  At times I did not feel I achieved much more with the extra hours. 

Working on tenders and developing detailed proposals required long sustained hours to achieve a specific deadline.  It seemed that there was only work without respite. 

The number one work place issue for 2018 as reported by CNBC for Americans was work life balance.  This may not be the case for Australians, but I doubt it is far behind.

It is my belief that the real issues around work life balance is that we try to do too much at work.  This is either self-imposed in the belief that what is required is important or encouraged by bosses who just add tasks without being aware of the actual workload.

I know as a boss in the past I was certainly guilty of piling work onto others. 

The issue is always what is most important.  Is it urgent because there is some sort of deadline?   Is it important to the long-term requirements of the organisation?

Managing work effectively is about being able to prioritise the tasks.  If you can do this effectively then you can focus on the most important tasks.

Many people feel that all the tasks are important and don’t seem to be able to prioritise.  After all the work was given to you so it must be important.  This will eventually lead to stress and anxiety as you fail to deliver on something that indeed turned out to be important.

The very best way to prioritise the work is to discuss it with your boss.  The discussion should focus on what is top priority say “A” and by when, then the next level, say “B” and when these are required and finally the lowest priority say “C” are those if you have time.

Organising these with your boss or the significant stakeholder is good for everyone involved.  It makes sure that you're working on “stuff” that is important as agreed by the parties, it ensures the parties have a say in what is important and finally it helps clarify why somethings are likely not to be done.  Working on “A” tasks until they are done will ensure that you are always doing the right thing.  It is my experience that “C” activities usually get dropped altogether and that “B” activities might move to “A”.  

The most interesting part of the break down is the proportion of “A” versus the “B”s and “C”s.  The “A”s tend to be the smaller.  Yet if we look at the total number of tasks we can be overwhelmed.  Focusing only on the “A”s saves time and decreases stress.  Don’t be lured into making all tasks “A”s.  

Additionally, I have found that it is good to discuss what is involved in the task and the quality of the outcome required.  Your boss may want a simple answer that is a best approximation given limited information, but, you may have interpreted as a much larger complex exercise.  Clarity of requirements is a key to avoid wasted energy and time-consuming effort.
All of this is done during the prioritising session, by the questions you ask and how the tasks help the boss, the organisation and the relevant importance to both.


Key questions I like to ask: 
- What impact will this task have on the organisation/people?
- Can we measure the impact in some way where we see the benefit?
- How does this compare to other tasks in order to prioritise?
- What if we did not do this task at all – what would happen?
- Am I the best person to do this – could it be done better by someone else?
Making sure that you do what is essential at work allows you to avoid spending excessive hours on tasks that offer little perceived value.  You avoid worrying about what you have not done.  This makes your time off much more enjoyable.
Here is and interesting article that has more tips on work life balance. 
 

23 Oct

Making good decisions is a challenge.  I always say to people focus on the facts, get the evidence and don’t rely on gut feel.  If you are a gut feel person, get more info before you make the decision and save your self a lot of heartache.  

Still, the question will always remain - How much information do you need before you can make that decision?
I once worked with a company that looked at every option and configuration of systems to obtain the best outcome.  However, they never really “made a decision”.  The longer they evaluated the less options and alternatives became available.  In the end they went with the only option left.  It was almost never the best one.  It turns out this was the methodology they were most comfortable with – a kind of automatic outcome.

I recently read an article that could help you make better decisions or at least help you understand that there are different, if not better ways. 

Here it is.  Enjoy the read!

The Real Secret to Smarter Decisions (It’s Not What You Think)
By Gihan Perera,  courtesy of DTS International (www.dtssydney.com)

In the last few weeks, I’ve had the opportunity to work with two large organisations in Australia – a healthcare provider and a professional services firm – helping them with their strategic planning for the next five years. Both of them wanted to know how to make smart decisions for the future, even when the future is uncertain and ever-changing.
This issue faces us all, regardless of size and industry, because we all have to make plans in a fast-changing world. And a key factor in your success is the way you make decisions – individually, in your teams, and in the entire organisation. 
 
What’s your decision-making style?
As a futurist, my job is not to predict the future, but to help you make smart decisions now, even when we can’t predict the future. As a result, I’m fascinated by how people make decisions in this “VUCA” (volatile, uncertain, complex, and ambiguous) world.

Broadly, you can classify decision-making styles into four categories.

First, there are the resistant people, who simply refuse to make any decisions. They are like the three monkeys who “See no evil, hear no evil, do no evil”, and shut themselves off from the world, hoping their problems will disappear. That sounds extreme, but I bet you know people in your organisation who act that way!

Next are the impulsive people, who live by the motto, “A fast decision is a good decision!” The problem is they often make rash decisions because they don’t have enough information to make an informed decision. Speed alone is not enough!

The third kind takes the opposite approach: They are hesitant and slow to make a decision, reluctant to commit until they have “all” the information. The trouble is, they can never get all the information, so they never make a decision. Or, if they do, it’s too late and the opportunity has passed them by.

Finally, the fourth – and best – kind is the decisive person, who gathers enough information to make an informed decision, and then makes a decision.

Here’s a summary of the four types:

How can you be more decisive?
Of course, the trick is to know when you have enough information! How do you know when you have enough information to make an informed decision, but not wait so long that you miss the opportunity?

You might think there’s no right answer to this question, because it varies depending on the situation.

But that’s not true. There is a right answer.

37.

Yep, 37! That’s the point at which you should stop gathering information and start making decisions.

In computer science, this is known as the “Optimal Stopping” problem, and it has a (mathematically) proven “best” solution. You spend 37% of your time just gathering information, and then choose the next option that’s better than any of those you have seen so far. 

Here’s an example …
Suppose you’re recruiting a new team member, and you decide to interview 100 candidates. You know the most talented people have a choice of jobs, so when you find the best person, you want to grab them immediately.

But how do you know when you’ve found the “best” person?

If you’re impulsive and you stop after, say, 5 candidates, you probably haven’t reached the best person yet, because they are more likely to be in the other 95.

On the other hand, if you’re hesitant and wait until you’ve interviewed 95 candidates, the best was probably among them, but you passed them by and they would have already been snatched up by somebody else.

The Optimal Stopping decision-making process says you should interview and evaluate the first 37 candidates (without choosing any of them), and then choose the very next candidate who’s better than those first 37.

This doesn’t guarantee you’ll get the best person, but it maximises your chances – according to computer science (Trust me – I have a Computer Science degree). 

Most people don’t make decisions this way.
Just to be clear, I’m not suggesting you should use this process for every decision you make. That just wouldn’t make any sense.

I’m sharing this to make the point that most people just don’t make decisions this way. They haven’t given much thought to their decision-making processes, and rely on vague, hand-waving processes like gut feel, intuition, past experience, advice from peers, and so on. The trouble is, most of those strategies just don’t work anymore. They might have worked when the world was slower, more stable, and more predictable – but that’s not the world we live in now.

If you want to make smart decisions now for success in the future, you need to think differently!

25 Sep

In terms of getting things done, teams beat individuals hands down.  Yet so few people focus on what constitutes the attributes of the team and, when hiring, few people assess the individual's suitability to fit into the core team.  

When it comes to being successful you need an effective team.  People who work well together and have complementary skills.  People who respect the qualities of others and are always willing to chip in and share the load.  At least this is what good teams do inherently.
These effective teams make the manager look good and the department stand out.

So, you think this would be a priority among managers.  Unfortunately, you would be wrong.
  
Most managers of teams look entirely at technical skills.  There is a big difference between knowing something and being able to do something.  At the same time having highly skilled people does not in any way guarantee success.

In the sporting world we have many examples of successful teams vs teams of successful individuals.

For example, take a look at Greece’s win in the 2004 UEFA final.  This team was made up of second tier players.  Not one of them played for a major league team in Europe.  If you added the cost of each player and compared them to the national teams of other countries, you would be surprised to learn that they were a hundred times cheaper.

So why did they win?  No big-name players, no stars, special benefits or advantages.    

They did have a great coach who understood strategy.  OK but all the major league teams have this.
   
When the team is on the field that is when things are shaped, and strategy is executed.    Teams are able to do this when there is an understanding and belief in the skills they bring.  There is a commitment to follow the strategy.  That each player holds himself accountable to deliver for the team.  Finally, they are results oriented.
  
The key attributes of the winning Greek team were as follows:
  
Everything was secondary to the team, each member was connected to the other- they had unique attributes and were respected by the others – they were all equals.  One could say all egos were left off field.  They played to their strengths without star players. They won one game at a time, beating the best in Europe.

One of the most important questions for a team is… Do they have the trust and support of the other members?
  
Another attribute they showed as a successful team was their ability to have frank and open discussions.  There was conflict and disharmony in the group and these were aired in team meetings.  The ability to have constructive conflict while maintaining respect is fundamental to the success of good teams.  These conflicts over pay, biases, favouritism and personality conflicts were sorted ultimately by their combined commitment to the greater goal – a once in a lifetime chance to win the UEFA cup.

Having a true commitment to a goal that everyone buys into creates a focus and support system that is difficult to overcome.

Without commitment to the team and their objective there is no outcome only discourse.  One of the most common failings of a team is that people agree in the meeting but show no inclination to follow outside the meeting.  The passive aggressive approach to handling conflicting opinions leads to failure - every time.

This behaviour is exposed only when there is a clear requirement for accountability.  When team members are accountable to each other as well as to the organisation, non-commitment is exposed immediately.  Having to face peers because you fail to deliver can be confronting.
  
Having trust in your peers and the organisation that allows you to seek help to achieve outcomes when things go wrong is a measure of the strength of the team.  Things don’t always go our way and we don’t know everything.  Having the support of peers is fundamental to success.

Finally, the great teams focus on the results.  Being able to measure your success in tangible terms can be both inspiring and rewarding.  Neglecting to measure the results makes the rest meaningless.  True success is that you can deliver on your promises and meet the needs of the organisation.
  
You may not always succeed in achieving everything but focusing on your results allows you to adjust and adapt tactics and strategies to achieve the outcome you want.
  
Neglecting results means the final test of successful teams is missing.

Successful teams display: trust in each other, commitment to the cause and the plans, ability to deal with conflict to get the best approach, are accountable to each other and the greater good and finally are focused on delivering results.  If your team is lacking in these areas it is unlikely you can or will be successful – no matter how many superstars you have in the team.

17 Aug

Let’s face it we all want a pay increase.  We think we are worth it.  
Do you ever find yourself saying – well I work harder than the guy at the next desk. 

Or, I get here early, and I leave late so I should be paid more.  

Some reasons provided to me for a pay rise include:

I am the only one who can do this job, so I should be paid a premium. 

People doing my role in other cities are paid 30% more than what I am getting.

My favourite – “my living away from home allowance should be more than that of a married couple.  I need to spend more as a single man going out and meeting women while a married man doesn’t have this expense”.

Not one of these reasons passed the logic test.  At any level they failed to incorporate the most basic driver – What value do you bring to the organisation?

If you can’t assess that then it is difficult to make a solid case for a pay rise.  In addition, if the work you do can easily be done with minimal training by others then your bargaining power is limited. 

This does not mean that you cannot argue for a pay rise – it means you need to find other leverages that will make it compelling for your boss to give you one.

The most important thing to do before you have the conversation is to do your homework. 

It starts by finding out who has the authority to grant you a pay rise and when.  In large organisations it is very procedural and occurs once a year.  Many companies make global decisions on pay rises based on cost of living, corporate performance, market trends etc.  You then get what you get irrespective of your performance.

This can be particularly galling if you genuinely believe you have delivered value over and above your peers but have not been recognised for your efforts.

Another aspect of larger organisation’s compensation policy is that they are skewed more positively to the high performers, whom they clearly value, whereas the rest of the staff are commoditised.  This is not to say that there is some sort of conspiracy, rather that is the nature of the system.

It is therefore incumbent on you to place yourself in the high performer category.  Even in a more low-level role it is always possible to stand out and be a cut above the rest.

Some find this difficult to do.  There is a sense of playing politics at the expense of your colleagues.  You are likely to alienate some of your colleagues because you are showing them up.

Additionally, some bosses probably find the whole thing too difficult.  By paying you more for your efforts they must overcome the displeasure or anger when your colleagues find out you are being paid more. 

What may be even more frustrating is that if the workload is increasing and more staff is required, it is easier for your boss to find a new employee.  It can be the case that the newbie is payed a higher salary because of market conditions even though your performance is likely to be much better.  Note that in a very soft market the opposite can be true – although very rarely.

A friend of mine, acutely aware of these drivers, consciously moved from job to job only based on higher salary.  His salary package outstripped those of his former colleagues in a few years – mind you he was very good at his job.  Even so he would never have earned such a salary if he stayed at the one company for more than 10 years.

Another aspect to consider is why you are asking for the pay rise.  If you are happy working at the company this will affect how you may negotiate.  If you are unhappy then you will need to consider if you can negotiate away the issues that make you unhappy - could be a transfer new role, training or new role.  If you are seeking a pay rise to compensate for your unhappiness at work you will be sorely disappointed.  The joy of extra money is extremely short lived.

Key points to consider:

1.  Framing your position

Find out what the salary norms are for your position and benchmark your salary against these.  Be clear that the position and work requirements match.  It is always easier to get a raise if you are paid in the lower quartile of the range.  It is much more difficult if you are paid in the higher quartile unless you are offering something special.

2.  List your benefit and achievements

Write down clearly all the things you have accomplished that are important to the department and organisation- the things they value.

This must be about what you have done, what changes and improvements you have made.

Ideally this needs to be quantified: money you have made, saved, or de-risked.

You need to highlight what was unique about what you did that is difficult to do and what obstacles you over came to achieve this.

3.  Company process and policy

Understand what the processes are in the organisation for pay increases, who decides and approves.  What is fixed what is discretionary.   There may be other benefits in lieu of pay that can have a greater impact.  Talk to all people concerned, your boss, HR and others who may have gone down this process.

A former colleague of mine was able to obtain a copy of the HR manual and found all the entitlements he could apply for as part of his overseas assignment – he managed a very successful transfer.

4.  Determine your ‘walk away’ position

Determine whether you stay or leave the company if you do not get what you want.  You don’t need to table this or make any threats.  Most managers do not like to be blackmailed. 
You may like to look around for a job before you have the discussion if it turns sour.  If you have already interviewed with another company, you have a good reference point but be careful to use this directly in the discussion.

I repeat never threaten or make ultimatums.

5.  The discussion

Ensure that you feel confident and strong about your position when you go into the meeting.  Being nervous and uncertain puts you at a disadvantage and can alter the dynamics.   Be friendly and ensure that what you present is truthful and verifiable. Don’t embellish.

Make it clear what you want as a pay rise.  Provided it falls with the boundaries it will anchor the position in the boss’s mind.

Make sure you are both sitting on an equal level and that you maintain good eye contact.

Never justify the pay rise because you have extra bills or a sick family member – this is spurious to the company.  They can only judge on what you can do for them.

Above all stay calm and unemotional.  Think that you are making a point for someone else and remain dispassionate.  As soon as you get emotional you lose rational thought and may say and do things you later regret.

6.  The response

Your boss will likely respond by outlining what he can and can’t do in the context of company policy and procedure.  Listen carefully.  If the response to your request is negative, then you need to encourage him to respond to your performance points.  Use open ended questions to elicit information on how you can qualify for a raise in the future. 
Based on this guidance you can develop a plan to reach specific milestones to improve your results and position yourself for the raise as per policies.

Once this has been agreed then you will need to document the discussion outcomes, and both sign off on the approach.  This protects you from failing memories and a change of managers.

Even if your request is rejected if you handle it correctly you have set yourself up for a better position in the future.   Your boss knows where you stand and what your drivers are.  You now have a measure for success.

If you choose to move to another organisation you have a solid basis to discuss your benefits through your successes and you know what you want as a salary.  You should also be able to define career progress with your new company much more clearly.  Additionally, if you are offered a job with another company don’t be surprised if your boss makes a matching offer.  Be careful and prepared on how you handle this situation – both you and your boss might regret the situation if you stay under such circumstances.

Remember if you never ask you will never know.

17 Jul

An interesting study by Harvard a few years ago found that people who had a clear plan of what they wanted to do or achieve in their working life had a 95% chance of achieving their goal.  

The converse was also true.  Those who had a vague goal and no plan had a very low chance of achieving their goal.  Very compelling really.

The key message from the study is to have very specific goals and to plan the steps to achieve these along with a time line.   
In this article I talk about the steps you can take to develop your career.

When I took over running the Thailand division of the company I wrote a story about what I would achieved in the next three years - my goals.
The story was very detailed about projects, business, financial returns, relationships internal and external to the company and what success looked like.  I wrote this in the context of where the company was and what we were doing.  I made the story big and bold.  I wrote it as though I was there in the future and wrote it in the present tense. 
 
I then set out to define how we would get there.  I brought other people into the picture and we set out on a path. Little did I know that we were right in the sweet spot of business at that time and things started to boom.  We more than exceeded our targets and everything turned out well.  

We were lucky but, at the same time because we had planned we were able to capitalise on the situation.

I feel that career planning is a bit like this as well.  You can be lucky or unlucky but having a plan allows you to make most of the opportunities as they arise.  The timing will depend in part on luck.

It starts with a Goal

Many people do not know what job they want to do or what position they want to hold in the future.  If you are like that then your career will be determined by the winds of fate.  You maybe happy with that because where you end up is a surprise and could be just as rewarding, however, you are more likely to stagnate.

The most appropriate approach to take is to research the roles and jobs you think you may like to do.  Work out what skills and experience is expected and how you could obtain these.  This will tell you what steps you need to take and form the framework for your plan.

You will also need to determine what path your career takes.  Are you a die-hard technical specialist who wants to be the best in the field?  Do you wish to be in management and progress to CIO, CEO and in the corporate world? Do you wish to be an entrepreneur?  All these require different skills and temperaments.  They all may start from the same base but will have very different paths.

Strategies and Tactics
Once you have a clear view of where you want to go, and you know what skills and experience are expected then here are some strategies that may help you get there:

1. Review with your Boss
Hopefully, you can garner support and gain an ally.  If not, you know where you stand, and this will guide you towards a quick change for the better.  If your boss is a supporter, then he can be your internal mentor.  Review your career more than once per year.

2. Company Programs
Some organisations have programs and training courses that help staff develop and grow.  These can be sponsored short courses or, in my previous role, supported staff for an MBA program. 
 
3. Benchmark your Progress
To progress you need to be doing and learning and obtaining results that are recognised.  Just doing the work is not enough. You need to show outcomes.  This is important as it needs to appear on your resume.  You need to document the learnings and successes of your work.

4. Short term Milestones
To achieve your time line you need to meet a series of short term goals and outcomes.  These can be training, skills or work type events.  Every month you need to review how you are progressing.  Training is the easiest to do.  Consider training as your investment in yourself.  Also, take every opportunity to take on difficult or challenging tasks even if you start off with out a clue on what to do.  You will develop the drive and resilience to figure out what is required.  Along the way you will learn new skills and increase your confidence.  In large organisations you will have the opportunity to do more of the same and develop your reputation.

5. Develop your Reputation
Your profile on LinkedIn should begin to reflect the direction of your goals.  Begin to link with people you are doing the work you want to do or hold positions you wish to hold in the future.  Join groups that do the type of work you do and link up with people who are like minded.  Contribute to the group.  Contribute to the discussions and learn from their experiences as well as sharing your own.
Your network can be a source of many opportunities.  The bigger the network the better the chance of success.

6. Learn
Study the organisation you are in and how it works.  Who has the power, real or perceived, and how decisions are made and what makes things happen.  You can then use this to help you get things done.  
Study the industry you are in and how it functions.  Who are the leaders and followers and who has  the best reputation?  Understand the organisational groups and become a member.  Go to meetings and develop these people to be in your network.

7. Get a Mentor
Find a person or people to be your mentor.  This can be a role model where you delve deeply into their career and way of doing things.  Learn from their career path.  Or find a person who is prepared to help you.  To give you advice on a regular basis.  Above all you need to be coachable and be committed.  It is easy to take tough love when you know what the end prize looks like.

8. Manage your Personality
Ultimately your success or not will depend on your behaviour.  You need to leverage your strength and manage your weaknesses.  You need to maintain relationships no matter how difficult they may seem.  Learn how to manage conflict.  Don’t complain or whinge about people just treat them well and consider it a challenge.  Focus on the better part of difficult people and you will have less conflict noise and wasted energy.

9. Look after your Health
It is easy to be singularly focused on work, career and supporting activities that you lose sight of your physical and mental wellbeing.  Take time out for exercise and relaxation.  Eat well.  Physical exercise not only helps with your body but is proven to ward off depression.  Set up a routine and stick to it. 
 
A final comment.  Even if you don’t make it to the lofty goal you set yourself, you will have a very good career as you will have demonstrated determination, conscientiousness, capacity to do work and take on assignments and the ability to learn and adapt.  You will be a sought-after individual.

 

14 Jun

Over the years I have been surprised at the reticence of new employees to delve into the reasons why something is done in a specific way or done at all. 

This varies between cultures and age groups but refreshingly millennials seem more likely to ask why early in their career than previous generations.

In my opinion, you will never be able to do your best work unless you can see the broader picture.  You may play a small part in the organisation but unless you know what the organisation is all about, you won’t know how to do your part the best way that you can.  In addition, if you only see and talk about your small part you may just be pigeon holed.  You will limit your ability to grow and develop.
  
Think of your own role.  If you have an understanding why something is done, truly why and not just because it says so in the procedure, you are in the best position to know whether more, or less, of the same helps or hinders.  You will be more effective in what you do and not waste time or money doing something that has little or no impact.

Career wise, who do you think a manager would rather develop - a person who accepts everything or a person who seeks out the reasons for what is being done?  A person who understands and can work with the organisation’s needs is far more valuable than someone who mindlessly carries out tasks for the sake of it.
  
Some people are afraid to ask questions for fear of doing the wrong thing or showing a lack of knowledge but to most managers good questions reflect an enquiring mind.  If your questions are not welcomed it is likely to reflect more on the manager than you.   It has been said that the best relationships between people are based on the questions we ask, so ask good relevant questions.

When your boss asks you to do something, ask how this will fit into the big picture.  Find out what impact your department has on the rest of the organisation.  How different departments work and how these may impact your group.  Learn what is truly valued in your organisation.
  
The payoff is you will be seen by your boss and others as someone who can do more.  Someone who is curious, thinks and can help the organisation.
On a personal level, you will understand your job better and will make better decisions because you understand what is and is not important. You will be more motivated, and it will be easier for you to take on new and different activities thereby being more valuable.

Asking why is good: for you, your boss and the company.

Now if you are keen to get to the core issue of something, try using the “5 Whys” method used in root cause analysis. Click here of an example. This can be used on any problem at any time.  More over it can be used on any process that you are required to do.  It helps challenge the assumptions often embedded in processes today.  It can be used to change and even disrupt the way work is done.  

Ask Questions and have fun. 
                                                                          Click Here for your free ebook: How to think and act like a Boss 

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15 May

Effective teams can make or break an organization. When they work out, amazing things happen and their contributions can help organizations make tremendous leaps.

The flip side of this is the dysfunctional team that gets bogged down, fails to deliver and costs the organization in terms of lost productivity, missed goals and sagging morale.
So, what makes the difference between the two scenarios?  In his seminal book, Tools for Team Excellence, Professor Gregory Huszczo outlined seven key components for successful team development.

Those seven key components are:

Clear sense of direction
Team members should have a shared purpose. They should understand the expected outcomes of the team, what their role is how their team’s output will contribute to corporate goals.

Talented members
When putting the team together, it’s essential to have someone with the vision of what is to be accomplished identify the competencies required to get the job done.

Clear & enticing responsibilities
Everyone should understand what their role is and team members should be aware of whom to go to when they need help; however, role definition shouldn’t be so narrowly defined that it eliminates the opportunity to benefit from the multiple talents of a member.

Reasonable & efficient operating procedures
Systems need to be in place to plan, conduct meetings, identify and solve problems, make decisions, give and receive information, evaluate progress and perform tasks. Without these procedures in place dysfunction sets in.

Constructive interpersonal relationships
You also need to have systems to celebrate diversity, handle conflict, provide support and challenge individuals.

Active reinforcement systems
Just as in the larger organization, a team needs to have systems in place to hold members accountable and to reward positive outcomes and behaviours.

Constructive external relationships
No team is an island. Your team will have to work with others in the organization and will be reliant upon organizational resources to accomplish their goals. As a result, good diplomatic relations are required.

When a team becomes high-functioning, its whole becomes greater than the sum of its parts. Paying attention to these seven key components when establishing a team and throughout the team development life cycle will help ensure its success.

10 Apr

If you lack self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are won’t get very far.
~ Daniel Goleman

Why is self-awareness so vital? Because distressing emotions, limiting beliefs, and self-sabotage are a natural part of being born and growing up. If you aren’t self-aware, you cannot solve mental and emotional problems that can otherwise be resolved.

Lacking self-awareness, yet desiring inner peace, is like taking your broken-down car to a yogurt shop and expecting the staff to tell you what went wrong and then fix it. Nothing against yogurt shop staff:) They just aren’t trained as auto mechanics.

In this post, I’ll mention ten important areas of self-awareness, then refer you to a free online quiz that tests your level of self-awareness in each area.

FYI, the following self-awareness categories are of my own design, based on my 25 years working as a counselor and coach. These are not areas of clinical assessment or diagnostic in any way.

Self-awareness is taking an honest look at your life without any attachment to it being right or wrong, good or bad.
~ Debbie Ford


1. Inner Self – Visual, Auditory and Kinesthetic (VAK)
This is the seeing, hearing, and feeling model that comes from neuro-linguistic programming. The VAK model recognizes that we process information within, primarily through three of the five senses: seeing, hearing and feeling. Further, our processing is redundant. In other words, seeing an internal image will inspire feelings about the image and sounds either related to the image or our own inner commentary. Seeing, hearing and feeling all work together.
How self-aware are you of the inner images, sounds, and feelings in your mind and body? Most people have at least one area of the VAK model where they are not as strongly aware as others. Discovering where you are less aware can lead to an opportunity to expand your self-awareness.

2. Personal Paradigm: What’s Your Worldview?
A personal paradigm is a worldview. It typically answers questions about how life exists and why we’re here. Is there a God? Or not? Why are people on earth? What’s our nature: good, evil, spiritual, animal or what?  And so forth.
What’s your personal paradigm? Knowing where you stand in relation to these questions brings clarity to your life and informs your life purpose. Of course, it is not necessary to claim to know the objective truth about the universe in order to hold a personal paradigm, which consists of beliefs.

3. Personal Beliefs Related to Yourself
Personal beliefs are perspectives about what is true (for you). In the self-awareness test at the iNLP Center, we focus on your beliefs related to who you are and what you’re capable of accomplishing in the world. Naturally, some of our self-related beliefs are positive and some are negative. We’re all a mixed bag. Still, your personal beliefs shape your world and often determine what you’re willing to do in life. This is an important area to explore.

4. Life Values: What is Most Important to You?
Life values are indications of what’s important to you in life. You can trust that a value is important to you (or congruent) when it successfully guides your choices and behavior. If health is important to you, then you will make healthy decisions. If success is important to you, then you’ll make decisions and spend your time in ways that lead to greater success.
Being aware of your life values is like having a reliable guide for every important decision. Making decisions in line with your values is a sure path toward fulfillment.

5. Inner Conflict: How Are You Divided?
Inner conflict may be universal. It can happen when our beliefs or values conflict with each other. For example, you may believe you are capable of healing your emotional issues. At the same time, you may harbor serious doubts. This is a sign of inner conflict.
You may also have values that conflict. You may value security because it helps you feel safe. At the same time, you may love freedom. These two values may lead to conflicting desires and difficult decisions.
Inner conflict is one of the more complex issues to diagnose, but when we’re aware, we can begin the internal negotiation process necessary to heal the divide. Self-awareness is the first step!

6. Stress and Negativity Triggers
Triggers are those things that automatically bring on a negative, frustrating state. A classic example is someone running their fingernails down a chalkboard (although chalkboards aren’t so common anymore:). This can automatically make you cringe.
Throughout each day, when you find yourself in a negative state, there is always a trigger – something (on the inside or outside) that prompted the bad emotional reaction. A particular tone of voice or seeing a specific object (dirty socks left on the floor) might trigger you, for example.  When you know your specific stress and negativity triggers, you can begin to deprogram them – to create a different response.

7. Inner Parents: How Are You a Reflection of Your Parents?
The influence of parents or primary caregivers is pervasive. Nobody leaves childhood without taking their parents with them in some form on the inside. Beliefs, values, behaviors and personal paradigms are all heavily influenced by parents during our formative years. How are you carrying your parental influence?
This may be a hard one to see or admit, especially if you’re resentful toward your parents. Who wants to know he acts like just his father when he hates his father? Still, this level of self-awareness will allow you to change how you act, which makes the most sense of all if you are resentful.

8. Personal Limitations or Abilities
We all have limitations. Some of these are self-imposed, usually due to limiting beliefs. Others are legitimate limitations to our intelligence and natural skills. For example, I know I do not have the intellectual capacity to formulate physics theories like Einstein. I know I can’t beat Roger Federer in tennis. In this case, the word can’t is not a negative term. It’s simply the truth about the limits of my skills or natural gifts.
Knowing your real-world limitations could be experienced as a huge relief. When you’re clear about what you can and can’t do, you no longer need to pretend otherwise or take on inappropriate commitments. Most of all, you can bring expectations of yourself in life with reality – another relief.

9. Self-Sabotage: How Do You Get in Your Own Way?
Getting in our own way is another universal tendency. Do you know why you sometimes sabotage your own success? And do you know how – or understand the intention behind doing so?
Self-sabotage may be the most perplexing issue of all. Why would anyone harm herself? Still, we all do in one way or another. Worse, self-sabotage is difficult to see because we tend to look outside ourselves and place blame instead of looking within for the cause of our angst.
Again, self-awareness is the solution. You’ve got to see a problem before you can take any proactive steps to resolve it.

10. Your Future: Got Goals?
Human beings are naturally goal-oriented. We move toward what we want. Consciously setting goals is one way to be intentional about your future. This section of the self-awareness test at the iNLP Center will help you learn where you stand in this area.


The Self-Awareness Test
The iNLP Center self-awareness test addresses the above ten areas of self-awareness. Again, this is not a clinical test – it’s a free, online quiz intended for educational purposes only. It’s a non-commercial, no-obligation exploration of self-awareness. No email address required. You will be forwarded to your results immediately.

20 Mar

In a recent article by my friend Don, he stated that one thing he looked for in people was self-awareness.  It got me thinking.  This is important.  

It is deeper than knowing your limitations.
 
I reflected on some of the problems I created in the past by undermining myself through my behaviour.  I used to “get in my own way”.   This is simply self-sabotage – we defeat ourselves though our own distorted beliefs and poor reactions to events around us.

Does this sound like you? 
 
In the work space a colleague appears to stop you getting your job done on time.  It triggers a negative emotion.  You get angry with your colleague and the people around you.
 

How you manage your reactions to what goes on around you is far more important than how smart you are or what skill sets you have.  Poor behaviour or inappropriate actions and responses sabotage you in life and career.

We sometimes fail to see that our constant complaints about things not working is the result of our own actions and decisions.  At its most extreme we blame everyone else but ourselves.  Our egos won’t let us think in any other way. 
 
When we recognise this destructive behaviour in ourselves it can be quite liberating.  We become empowered to make real choices.  We improve our lives.

Here are four ways we sabotage ourselves:

1. Refusing to speak up.

By not speaking up you feel powerless and this leads to resentment.  You become the victim.  It decreases your self-esteem.  You ignore your own needs and you hate that they are not being met.  A public example of this is the “me too” movement, women who were afraid to speak out about the bad behaviour of powerful men are now making a stand.
  
2.  Worrying and Obsessing

Worrying about things that you cannot control creates an emotional and physical burden.  You cannot enjoy the moment and get too involved in other people lives.  You lose sleep.  You’re constantly worry about what will go wrong next.

This stops you enjoying life.  It can even effect how you manage the things that you can control.  It is a form of self-deprivation.

3.  Striving for Perfection

If you strive for perfection you stop yourself from enjoying a job well done.  You will agonise over small imperfections and feel it is a personal slight when it is not exactly right.  You will sabotage all the good that you do by undermining your achievements.

4.  Avoiding your feelings

Many people go through life in an emotional neutral state.  They are not enjoying life and they don’t know what they need to do to enjoy it more.  They are missing a spark, a zest, a sense of self.  If you are one of these people, you sabotage any chance for fulfillment.  You will walk through life as passive observer.  You need to acknowledge what is happening and act.  Get beyond what you see as” life is happening to me”.

Becoming self-aware is an important skill to develop.  This skill will help you live and work better.  Recognising and avoiding self-sabotage will help you make better decisions.  You will avoid many problems.  Your life will become fulfilled and you will be empowered.
  
Start now: speak up, worry less, accept a job well done and develop a zest for life.

27 Feb

Hiring is always hard. Hiring for a startup can be even harder. Without the brand awareness or budget of a larger company, finding and attracting the right talent is a huge undertaking.

Your Current Employees
This might just be a startup’s most valuable recruitment channel. We’ve asked hiring managers where they source their successful hires, and employee referrals invariably rank at or near the top of the list. It’s easy to understand why. If you’ve got bright, passionate and capable people on your team, then it’s pretty likely that they know other bright, passionate and capable people. Plus, your current employees are on board with your startup’s mission and values – it’s unlikely that they’d refer someone who wasn’t aligned with where the company’s going and what it believes in. Once you’ve defined what skills you need to add to your team (maybe with the help of a candidate persona), communicate that with your current employees. Make sure they know that you welcome referrals. You might even consider some sort of referral bonus if budget allows.

LinkedIn and Social Media
This is a wildly effective recruitment channel for startups because you’re probably already working in these spaces. Beyond just having a presence, these sites allow your startup to tell its story. What are your values? Your mission? Your vision for the future? If it’s all out there beforehand, you don’t have to waste time in interviews rehashing the same information. It’ll be a lot easier to find the right talent if you’re actively engaged in creating awareness and sharing your story. Remember, although you can post jobs on social sites, you should keep active even when you’re not recruiting.

Industry / Founder / Employee Networks
Equally important as keeping active on social is keeping active in your community. You should always be actively engaged in networking. This probably isn’t new to you – you probably already attend events relevant to your business, but I’d venture to guess that the focus has typically been on engaging with prospective customers or investors. But don’t forget about building your team, since networking can be a particularly fruitful recruitment channel for startups. Mentioning that your company is looking for additional talent is a great way to make more connections and potentially find a new employee.

Job Boards
This might be an obvious one, but remember that not all job boards are equal. Where you are, what your company does and what startup roles you’re looking to fill should all be considering when researching which job boards are right for you. There are a lot of free options out there, including government sites, Indeed, Craigslist and more. Free listings are attractive to the wallet, but do your research and make sure that in your market they’ll bring in the right applicants. Quality’s the key here, not quantity.

When you go down the paid route, keep in mind that different job boards will attract different talent. Monster and Workopolis both generally have wide reach, but you might also want to consider boards that are more niche. AngelList and Hired are both popular with startups, but there are even more specific boards you can look at as well. Looking for technical people? Try Crunchboard. Looking for sales staff? Try Sales Gravy. Once you start looking at paid boards, research is even more important because the price tag can really range. Before you pay, don’t be afraid to request a free trial – many of the boards will be happy to do this for your first posting.

The point here is to do your research. If you’re not posting on the right boards you won’t be attracting the right applicants and you’re going to end up spending your valuable time screening an inbox overflowing with unviable applicants.

One final note: don’t rely on just a single recruitment channel alone. Just like with other aspects of your business, you want to take a holistic approach when it comes to hiring those vital startup roles. Your people are by far your most important asset, so you need to make sure that you’re attracting and hiring talented people who are excited about what your company does. Finding people who are fully aligned with your values and mission can be the difference your startup needs to really thrive!

12 Dec

For all companies getting the right talent is critical to long term success.

The talent you need will vary depending on the work and the environment. Assessing technical skills is the easy part – but it, as research shows, will not tell you if this person is talented and will do a good job in your organisation.

People fail because they don’t fit into the team, the group, the company and for a variety of reasons.

You can avoid this by doing this one key thing before you start looking for Talent - define what type of person you need!

We recommend that our customers do a Job Survey to define the characteristics of the role they wish to fill.

This can be done by using an online questionnaire and having the managers define the requirements or using high performers in the team to model their unique approach to the role.

The Job Survey will map out the preferred characteristics that will deliver superior performance. This is like a road map to success. Now you know what to look for.

Just imagine the time and effort you will save by having a model for each of your critical roles. The McQuaig Job Survey not only saves you time and effort but also assists with resume screening guidelines. You will be able to hone in on the right person more quickly and, with the right framework, take out guesswork and dramatically increase your success rate.

We are offering you a free on line McQuaig Job Survey so that you can see first-hand how this will help you find the right talent to meet your needs.

Click HERE for your free McQuaig Job Survey. Helping you define the talent you need for your organisation. 

16 Nov

Staff retention is important.  For each percentage point increase in staff turnover it will cost the company an additional 1.4 % in direct labour costs.  This does not take into account all the indirect costs such as lower productivity, training and administrative support.

Minimising turnover will add to the company’s bottom line. 

In a survey of more than 97,000 respondents Quantum Workplace report outlines 5 key predictors of turnover. Here are 5 predictors of higher turnover that might help you look towards ways to reduce this and achieve higher retention rates.

1) Job Dissatisfaction: Employees are at a higher risk of turnover who feel a general sense of unhappiness, a lack interesting or challenging work assignments, and a lack opportunity to use their strengths in their role.

2) Unmet Needs: When employees feel like their opinions don’t count, or that the organisation shows too little interest in supporting their development, health, well-being, or work-life balance, there is a greater likelihood of turnover.

3) Poor Team Dynamics: If employees don’t like their immediate manager, do not believe their team collaborates effectively, or if they feel that co-workers aren’t committed to quality work, they are more likely to leave.

4) Misalignment: This includes a disconnect between the employees’ career goals and their job, as well as being unsure about whether there is a place for them with the company in the future.

5) Intention to Stay: Although it may sound obvious, the single biggest predictor of turnover is the indication that the employee does not want to continue (this kind of feedback is not always explicitly sought by management).

Understanding employees’ needs and wants is an important part of achieving a high performing workplace.  Creating the right environment for employees to perform at their best should be a goal.  Largely this is not the case for many organisations.

To help limit turnover here is an interesting Infographic “What employees want” 10 key areas of focus to engage employees.

Many of the areas are relationship based and have a high potential benefit value for little more than a change in approach.

It is my strong belief that most people want to do well and be considered and be seen to be of value.  Let’s make life easier, less stressful and more rewarding by embracing more of these concepts.

24 Oct

Company leaders are responsible for reaching goals and bringing initiatives to fruition. This requires functioning teams.

There are, unfortunately, a thousand and one ways teams can veer off-track, causing projects to progress slowly or not at all, and objectives to fall short. 
Managers need to be prepared for teams to become dysfunctional, and take proactive measures to both avoid this and solve the problems behind dysfunctional teams. 
Here are five powerful strategies to turn dysfunctional teams into high performing ones. 

"Slogging aimlessly dysfunction"
Good intentions are great, but they need to be backed up with elbow grease. This dysfunction occurs when the team lets projects fall between the cracks of their daily tasks. Unchecked, this can cause teams to miss deadlines, accomplish little, and fail to move the needle on success. Not to mention the C-Suite becomes very unhappy. 

Solution: Reinforce clear goals and initiatives. 
Managers must stay organized and focused on the big picture, and consistently help their teams do the same. Goal meetings are beneficial, but they need follow up. Schedule monthly "where we are" meetings, and make certain each team member realizes this is a big priority. Jump in if there is an obstacle in the way of progress. 
 

"Buried in tasks dysfunction"
Time-eating minutia can derail even the most well-meaning, determined teams. Not only does it suck creativity and excitement from the person, it takes away focus from the big goals that keep the company thriving. Too much time spent on mundane, irrelevant tasks and unproductive meetings makes a team dysfunctional.
 
Solution: Encourage forward action.
Have each team member make a list of responsibilities that don't coincide with the team's main objectives, and work with him or her to minimize their impact. Perhaps the tasks can be delayed, assigned to an intern or assistant, or canceled altogether. Think outside the traditional "we have always done it this way" to get your team back on track, working on the tasks that matter to the company.
 

"Rudderless team dysfunction"
While it's essential for each team member to have buy-in and ownership thinking, they also need a leader who helps them stay focused and on track. Large goals that are multifaceted need periodic pushes, or they stall. Weak or ill-equipped managers easily end up with dysfunctional teams.
 
Solution: Lead by example. 
Managers must strive to not be part of the dysfunction by being present, available, and resourceful. They must understand the fine points of what the team is trying to achieve, and map out the steps to be successful. Being a strong leader is essential in a high performing team. 
 

"Cookie cutter dysfunction"
It's easy to hire people just like you. From backgrounds, opinions, and even styles of dress, humans are inclined to be drawn to people similar to themselves. However, when every team member is similar, creativity suffers and productivity falters.
 
Solution: Embrace diversity. 
Clever leaders embrace diversity and choose their team based on each person’s unique strengths. They look beyond skills to determine what their team needs to succeed. Brainstorm what your team needs, and find people who can deliver, even if they’re different from you. Also encourage openness and diversity among the team members, so everyone is more apt to offer up new ways to manage processes. 
 

"Individual team dysfunction"
It's impossible for a team to reach its full potential if everyone is focusing solely on their goals, instead of the team as a whole. If personalities clash and competition sparks, your team could be headed for a dysfunctional performance.
 
Solution: Carefully manage competition. 
A bit of competitive fire is healthy, but it pays for managers to understand that pitting team members against each other invites trouble. Leaders should build a team as a unit, with overall goals as the focus. It is also helpful to use assessments so the manager understands the different personalities they are dealing with, and so everyone on the team understands how to best communicate with each other. 

Dysfunctional teams are everywhere, holding back performance and productivity, and costing companies money. By implementing these five strategies, business leaders can create high performing teams, reach their goals faster and more often, and get noticed by the C-Suite for the right reasons. 

26 Sep

"I used to believe strongly in positive thinking - there's always a bright side to everything and if I'm not seeing it, it's because of a failure in me, not the situation," says Carol, who works as a recruiter in a finance company in Auckland.

"I would always be more likely to give the nod to people who seemed positive in interviews.
"And I definitely still think that it's the upbeat, can-do people who get the jobs. As a recruiter, I always looked for those qualities. Positive people enhance a workplace, they're good for the workplace culture.
"But because of my own experiences - I've come to realise that sometimes being overly optimistic can be a flaw.

"A few years ago I was in a job where "positivity" was always spoken about and was something that was expected from everybody. "Be positive, look on the bright side, the glass is half full' - all that.

"The problem was, with all the positivity nobody noticed what was going wrong, what we could be doing better. Employees were scared to go to management and name systemic problems because they'd get short shift and be told not to think so negatively. They needed to be more positive and not moan about things.

"In the end all this positive thinking turned out to be wishful thinking - the business failed and the staff were left high and dry. I think it failed because management refused to see the problems and therefore did nothing about them."

Research shows that having a positive mindset can be extremely helpful and increases resilience in an individual - if you go into a job interview with a positive outlook, it will help you seem more open, friendly and confident. If you don't seem confident that you can do the job that you're applying for, of course the people interviewing you will pick up that maybe you can't and therefore employ somebody else who in actual fact would not do as good a job as you would.

The danger, however, is that with too much positive thinking you may not do the research into the company and interview preparation that you should because you're thinking: "I'll get the job - all I need is to be positive about it."

Taking short cuts because you're "sure" everything will be fine and are positive that you'll be able to handle the interview could lead to a difficult interview with no job at the end. Of course confidence built out of real know-how and preparation can be a lot more valuable than just being "positive" that you'll get the job.

So perhaps it's better to think about showing enthusiasm for the job and what the company is doing, and how you can add value to it than simply being positive that you'll get the job.

In short, positive thinking can get in the way of realistic thinking. There is a risk of going to a job interview all pumped up with affirmations and little substance concerning the job you're actually interviewing for.

So what about positive thinking when you're in a job? Certainly workplaces don't like people who moan and ruminate about everything that's going badly.

I have often heard people say: "When so and so comes into work the atmosphere changes. Everything feels so much gloomier and depressing - I wish he'd just lighten up. Nothing seems to be right for him. I'm dreading going to work because morale gets so low when he's around."

And of course if you're always looking for what's negative, you'll find it in bucket loads, you will probably also find that the company does not promote you as you're seen as a "downer".
Also, it's well documented that when an organisation is going through a lot of change it's usually the "positive" people who survive and get promoted and the nay sayers and pessimists who get made redundant or have their job "downsized". Managers who are dealing with companies in flux of course want people who are willing to go for the ride, even if it's a difficult one.

However, according to a 2016 article in Newsweek by Morgan Mitchell, the tyranny of positive thinking can have a dire effect on our workplaces, society and health. He says that the general acceptance that you can be happy if you simply choose to be can shame people who are suffering from anxiety or depression, or even just having negative feelings from time to time. This, of course, can increase their anxiety or depression.

Trying to see things positively can also keep people in a job, blaming themselves that they're unhappy when the workplace is simply not the right environment for them and does not fit into their values.

It's interesting to note that workplace bullies will often use the ideas of positivity to get at their targets. It has been known that they sometimes create a bullying situation by commenting to the colleagues around the target about how "negative" that person is getting others who want to seem "positive" to ostracise that person.

Mitchell writes in his article: "A 2012 study undertaken at the University of Queensland and published in the journal Emotion found that when people think others expect them to not feel negative emotions, they end up feeling more negative emotions.

"A 2009 study published in Psychological Science found that forcing people to use positive statements such as "I'm a lovable person" can make some feel more insecure.

"Further, New York University psychology professor Gabriele Oettingen and her colleagues have found that visualising a successful outcome, under certain conditions, can make people less likely to achieve it.

"Researchers have also found that people in a negative mood produce better quality and more persuasive arguments than people in a positive mood, and that negative moods can improve memory."

There is research that shows that positive people experience many rewards for their positivity, but if you're someone who generally is more pessimistic, reading a self-helf book about being more positive and doing affirmations do not necessarily help.

One thing that could help create a more positive mindset is keeping a "gratitude journal" - each day writing three things that happened in the day that you're pleased about or grateful for.
In short, yes, a positive outlook can help you get that job and help you get promoted - but it can also be damaging to both you and the company you work for.

It all comes down to balance.

11 Aug

80% of Fortune 100 companies rely on assessments to select and develop their talent and to build better teams. 

If you’re thinking about hiring with assessments, then you’re probably already aware of this – you’ve read the research and you know that assessments add value. But even with the research done on how helpful assessments can be, there’s no shortage of opinions out there on the merits and flaws of assessments. Here are 3 of the biggest myths about using personality assessments that we’ve come across in recent months – and some information about why they’re inaccurate:

1. Candidates will falsify their responses

It’s natural for candidates to want to present themselves in the best possible light – but any well designed assessment out there has already taken that into consideration. A properly designed assessment will have ways of detecting and preventing this. It’s also important that candidates are invited to take the assessment with adequate instruction. Candidates should understand that there are no “right” or “wrong” answers. It’s a good idea to let candidates know this before they take the assessment, if your assessment tool doesn’t automatically include that information in the instructions they receive.

2. They don’t predict how candidates will perform in a specific role

This is true for some assessments. Certain assessments are designed mainly to provide self-awareness and personal insight. There's certainly an application for such assessments, but if you're planning on hiring with assessments, then those aren’t the tools for you. If you want an assessment that can help you make better hires, you need something job-specific, like McQuaig. Personality assessments specific for on-the-job success go beyond personal development and typically relate back to a job profile that’s been created in the system. This way, when a candidate completes an assessment, you have a comprehensive overview of how they stack up against the job profile, indicating how each candidate may perform in the role they’ve applied for. Use this information to help guide your interview. And remember – assessments should never be used to “screen out” candidates. Instead, they offer valuable information that can be used to conduct more insightful interviews.

3. Interviews are more effective – I’ll know when I meet the right person

This myth is probably less common among HR personnel, and more common among the rest of us who interview. We have this feeling that we can determine everything we need to know from an interview – by just sitting down and having a chat. It’s a powerful trap that even more seasoned interviewers can fall into; we trust our gut feeling. The problem with this? When we look at how effective this method is objectively, it turns out it’s frighteningly unreliable. It turns out unstructured interviews are just 14% effective at predicting on-the-job success. Personality assessments on their own, in fact, are more successful than an unstructured interview – and if you pair a job-specific assessment with a structured interview, you’ll increase your chance of success a heck of a lot. The results of the assessment will also help you immensely in structuring your interview, which cuts down on prep time, and also ensures you’re asking the right questions.

Assessments are an important part of a robust hiring strategy. If you’re using job-specific assessments, conducting structured behavioural interviews, and doing detailed reference checks, you can bet on your batting average for successful hiring is going to increase dramatically!

21 Jul

Have you ever worked in an environment where you felt like your creativity was shut down? How motivated did you feel to do an awesome job? Probably not too motivated, right?


Productivity and creativity often go hand-in-hand. It’s called intrinsic motivation, the idea that most employees will be more creative when they are motivated by their interests, enjoyment, satisfaction, and being challenged with their work, instead of motivating with outside pressures that cause a person to be systematic, direct, pushy or aggressive. The more personal motivation that an employee feels towards their position and responsibilities, the more creative they’ll be. Every great product, service, and idea starts with creative thinking by someone who felt personally motivated to work. The more creative your employees are, the more your organization benefits in the long-term.

Managers need to be mindful of what shuts down that intrinsic motivation:

Too much or too direct observation: employees are less creative and more anxious when they feel like they’re being watched. Don’t be that manager who watches over an employee like a hawk.

Restricted choices: many employees want to feel independent, free to do their job in a way that works for them. Organizations are seeing the value of unrestricted choice by offering options such as job sharing, working from home a few days a week, and other options that allow for flexibility.

Intense competition: if an employee feels intimidated or threatened by their immediate, internal competition, you might see an initial boost in productivity. However, the stress can kill their creativity, which will eventually impact productivity in a negative way. Employees can become despondent, demotivated, or even resentful when they feel as though they’ve been pitted against another employee.

But when your employees are intrinsically motivated, they’re likely to come up with new ideas or valuable contributions that can really push your organization forward. They’ll be more willing to take risks, think outside the box, and work through challenges to achieve their goals. And when they achieve their goals, you achieve yours.

If you want to prevent creativity killers, it’s important to understand the following characteristics of your employees:

• What are the employee’s skills? Are they natural skills or learned skills?
• What are their personality traits? Are they dominant or accepting? Social or analytical? Relaxed or driving? Compliant or independent? This will tell you a lot about their creativity skills and abilities.
• What motivates them? What might they be passionate about that could motivate them to do the tasks required? A creative person requires both personal motivation and a workplace that encourages and acknowledges intrinsic rewards.

As a manager, it’s important to focus on the intrinsic motivation of an employee. If you allow your employees to tune into their sense of wonder, interest, challenges, curiosity and love for their job, they’ll be more productive and creative, which benefits both the employee and the organization in the long run. Don’t be the killer of creativity - empower your employees and see what unfolds
 

20 Jun

Zig Ziglar, the famous personal development coach and motivational speaker, posed the question: "how can you expect to hit a target that you don't even have?"

Ziglar was speaking of goal setting and the importance of knowing what your goals are in order to achieve them. And the more specific and detailed your goals are, the better chance you have of hitting them. Sounds obvious, doesn't it? How specific is your candidate target when you're recruiting?

Finding your target

When recruiting for a new role, your goal is to find the right candidate. But what is "right?" Are you just looking at a basket of skills compared to a hastily cobbled-together job description?
 
Maybe you've gone the extra mile of considering cultural fit. But how do you measure that? And against what? Will the winner be the person who read the core values on your website and constructed a few star stories with the right words? They certainly deserve points for preparation.

What about how they'll work with others on the team? The manager? Is there a lot of routine to deal with? Or maybe they need to make the rules up as they go. Do they have the nature and temperament to deal with it?

What does your ideal candidate look like? What's the template you can hold a candidate up against?

It's hard to imagine, but there is a way to create a target that can tell you what attributes a person will need to succeed considering all of these aspects. The trick is to look at temperament.

The role of temperament

A person's temperament, or behavioural make up, will tell you how they will perform in situations they will encounter at work. A proper profile will tell you how they will deal with change, or routine; if they are good with people or prefer facts and figures; whether or not they are competitive and ambitious; and so much more.

Using a behavioural assessment tool that profiles candidates will tell you all of this, and there are many useful tools out there to help you do that. But that's just half the equation. You'll know what kind of arrows you have in your quiver, but where is your target? Coming back to Zig, how do you hit what you can't see? Even the best archer (or HR professional) can't accurately hit a target blindfolded.

Removing that blindfold means using the same, scientifically-validated process used to profile a candidate to profile a role. This process creates a behavioural target or benchmark for that role that you can aim for. You may not hit it exactly, but the closer you get, the more confident you can be that your chosen candidate is equipped to succeed.

Add to these two tools a skilled HR professional and you have all you need to hit your target and create a better recruitment process; one that sets the stage for decreased turnover and increased productivity.

30 May

You can safely assume anyone aged below 35 in your workplace is a member of Gen Y.  It’s also safe to assume they’re tarred with the same stereotypical brush: an infamous sense of entitlement.

It’s a common perception held among older generations who see Gen Y as entitled, especially in relation to pay, promotions, benefits, balance, job tasks, and more.

But how true is it, really?  The problem with most of the ‘research’ on Gen Y is that commercial pollsters have conducted it, which means very little of it can be trusted.  The reason why it can’t be trusted is that random polls conducted on the internet are rarely the focus of scientific rigour and, if we’re going to treat one generation differently to the others, it’s probably a good idea to make sure the information we’re relying on is, well, reliable.

Which is why two new empirical studies on Generation Y are worth heeding.  The first was led by scholars at Middlesex University Business School.  They interviewed students in the UK who were just about to enter full-time employment.  What they discovered was a “weak sense of entitlement” among the soon-to-be employees.  These school leavers were genuinely looking forward to working long hours, putting in a lot of effort, and being responsible.

The reason for those results can be summarised by one word: context.  The Gen Y stereotypes that prevail are contextually absent.  They don’t account for the diverse experiences, cultures, and values that make individuals unique.  They’re stereotypes that generalise something that may apply to some people but certainly not to most.

The second study was led by researchers at the Australian National University where the notion that Gen Ys seek instant gratification was disproven.  They were instead found to be incredibly focused on long-term development.  Also disproven was the ‘work to live’ mantra.  Far more prevalent was an inclination to work more than rest.  Likewise, doubts about their work ethic were disproven by evidence showing Gen Ys concentrate very much on process improvement, change, efficiency, performance management, and direct communication.

There are several lessons to take out of these findings:

•First, don’t manage generations; manage individuals.  That means discovering the needs and motivators of each person rather than the needs and motivators of each age-based cohort.
•You’ll occasionally come across Gen Ys who fit the unkind stereotype of, say, narcissism or impatience.  But if you expect the worst, you’re likely to get it.
•Be mindful that even though ageism is most often targeted at older employees, it can also occur in reverse. 
•Sometimes what we dislike in others is what we dislike in ourselves.  So consider whether your perception of Gen Ys exists not because there’s anything wrong with them but because they remind you of who you once were (or of who you were once prevented from being).

Generation Y?  More like Generalisation Y. 

24 Apr

It is a common view that CEOs are generally risk averse.  There is nothing wrong with this.  Indeed, if it wasn't for this characteristic in the human species we may not have survived. 

Given this basic behaviour it is surprising that many companies appear to be oblivious to the risks associated with Cybercrime.  In my straw polling of attitudes of CEOs the more common response is: “Our IT people are on top of it”.  I would like to think that all these CEOs are right, yet, the data suggests this is not universally the case.
   
Cybercrime is increasing every year and the level of incidents is growing rapidly – even exponentially as reported in some papers.  In the last month, a plethora of reports have come out on the extent of cybercrime, its increase and even its potential to cause the next global financial meltdown.

A recent article in the Economist “Why everything is hackable”, suggests that computers/software will never be safe and that the crimes will only increase as we connect more and more of our things to the internet.

It argues that the internet and, for that matter, most software is flawed and will always be vulnerable.  Most new software sits on top of old systems where security was never a core concern.  Consequently, vulnerabilities will continue to exist.

The article also highlights the culture of growth and development of new business opportunities over security.  It states that the way developers handle vulnerabilities is to write lengthy complex disclaimers that every software user must accept as part of their use.

While disclaimers may not be legally enforceable it turns out it is very difficult to obtain redress in the courts.  In addition, the article argues that even Governments are unlikely to step in and support the users as Governments have mixed agendas relating to software insecurity.
 
On the one hand, they want security to be strong but, they also like to exploit the vulnerabilities and see software and computers as tools for espionage and surveillance.

It would seem that we are caught between a rock and a hard place.

Be that as it may, Governments and large organisations are addressing the problem albeit in different ways.

The potential solutions range from the simple, like Microsoft encouraging upgrades to safer versions of their software through new types of chips that attempt to bake security in hardware and sandboxing of programs that limit malware affecting other parts of the computer or system.

Perhaps one of the traditional ways companies are taking to managing risks around the costs of cyberattack is using insurance.
It appears this industry is growing at 60% per year and is worth more than $3 billion.

While this may appear as a moral dilemma, the argument presented is that as costs and payout mounts up software companies will be forced to do more to prevent vulnerabilities in their products.   At this stage though, insurance offers only limited protection.

It seems clear that there will be a battle between the user and the software developers on where the liability stands and, at some point, regulators will need to step in and define the rules.  This will be inevitable as more things are connected to the internet and automated systems are installed.  One can imagine that this needs to be worked out before, for example, we have driverless cars on the roads.

30 Mar


The level of interest and concern about Automation and Artificial Intelligence is growing every year.
If we do a search in Google on AI year on year for the last 10 years we have seen it grow from 376 million hits in 2007 to 845 million hits in 2016.   In the first quarter of 2017 we are already up to over 500 million hits.

In addition, we are seeing eminent people like Steven Hawking, Elon Musk and Bill Gates expressing concern on the dangers of AI.

There is a profusion of articles on the growth and impact of automation on work and jobs.

Fear and concern over job loses outnumber those articles on new jobs and job growth by 10 to 1.
 
This is understandable because we can certainly see the immediate impact of job loss but find it more difficult to imagine new jobs and what they could be.  

History is full of examples where efficiencies due to technology have made old jobs redundant.   The biggest change was the transition from the agrarian revolution to the industrial revolution.  People largely moved from the fields and farming to industries in major towns. 

At that time, there were many who protested over job losses especially in cottage industries, like weaving, that very quickly became industrialised in large mills powered by the steam engine.

The question is, will the same happen as we move to the robotic automation age or will this be different?

What I do know is that it is very difficult to predict the future in detail and the best we can do is to project what has happened in the past in broad terms.

We know from history that technology progresses inexorably and, in the long run, society deals with it.  We know that on balance new jobs are created in areas that we could not have imagined at the time.  On this basis, I am inclined to believe the people who provide a plausible and balanced view of the future based on past trends.  They offer a longer term optimistic view of the world while acknowledging the potential short term transition problems.

The more negative views offer us what I would like to call a risk management view of the future.  They are not against adopting new technologies but rather advocate being prepared by understanding the potential impact.
 
An article that reflects this more balanced view of the automated robotic future is an essay by David H Autor “Why are there still so many Jobs – The History and Future of Work Place Automation”

Autor has also given a Ted Talk and you can get a quick overview by clicking here.

The key features include that there will be change and automation increases both productivity and decreases effort to get things done.  The world generally gets it wrong in predicting lack of work as can be seen since the turn of the 20th century and the studies US government reports on the impact of automation. 

More importantly he describes the two driving forces for continued work:

1 - The O-ring effect: In any chain of events the weakest link will be improved and made more reliable and predictable.  Technology will allow people to increasingly improve their skills and become more reliable.  People are required to ensure we continue this path of increased performance.

2 - “Never Get Enough” mentality:  People will seek out new ways to spend their time and money on new things creating new jobs in new areas.  We have an insatiable thirst to consume services and goods based on our unique passions and desires.  As technology makes things cheaper we have more to spend on other things.  Autor presents compelling information on how much less of our time and money is spent on the necessities of life compared to our grandparents, and how much of our money and time is spent on things that did not exist in the past.

Overall, what seems to be clear is that menial routine standard tasks will be automated.  Complex tasks requiring considerable background knowledge and evaluation will be augmented by technology and tasks requiring problem solving, intuition, creativity and persuasion will remain the sanctuary of people.

Now for some fun, look at the following predictions and just imagine how you may fit in any of these potential jobs.

Thomas Frey – the Futurist Speaker seeks to predict the new potential jobs in his article “162 Future Jobs – preparing for the Jobs that don’t yet exist”

Another interesting article describes a range of jobs that in some way are extensions of work currently being done but with a new twist, “10 well paid jobs of the future”  

Whatever we can imagine may indeed come to pass but I believe that the most likely areas where humans will find work will be in jobs that are inefficient, have great uncertainty, require flexibility and mental agility, need creativity and cannot be proceduralised. 

21 Feb

It’s not a trivial question according to Adam Grant, award winning author of ‘Give and Take, A Revolutionary Approach to Success’.  Grant’s premise, borne out of considerable research, is that our organisations are populated by three basic types of people: Givers - who strive to help people, often at their own expense, Takers – who relentlessly use others to get ahead, self-promote and take credit at every opportunity and avoid assisting others and finally Matchers, the majority, who keep score quid pro quo so to speak.

So who is the most successful? 

You may think that Takers are the most successful.  Takers appear to have early success but it’s not sustainable.  It turns out that Givers are both the most successful and the least successful in overall productivity and job performance.

At the low end of performance, Givers spend so much time helping others that they neglect their own work and their productivity falls.  They are also more likely to suffer burnout.  At the top end of performance these people earn the trust and support of their peers, customers and staff.  People rally around them and believe in them as individuals.  They form great enduring relationships.

It appears organisations that have a culture of giving are more successful than organisations where Takers seem to prevail.  Indeed, such organisations are dominated by paranoia where everyone is worried about what the other person is doing to them in a negative way.  Such an environment inhibits Givers.

Ideally, organisations need to develop a culture where Givers can thrive.  Such cultures support the people to ask for assistance and for Givers to provide assistance.  Givers make organisation better by sharing knowledge and help others to improve the team.

Does this mean that we should have an environment of just Givers?  

No, according to Grant, what is needed is the right team of Givers and Matchers.  The Matchers are the people who protect the Givers from the Takers.

The key idea is that organisations need to weed out the Takers, the narcissists.  The negative impact of a Taker is two to three times more than the positive impact of a Giver.  They trample on their peers and subordinates while they pander to their superiors.

Identifying Takers is a little more difficult to do at first sight.  Part of the problem is related to agreeableness.  At interviews, many people appear acceptable because of their charm and pleasantness.  We want people to be nice and we seek out confirmation of this.

We want people who share the right values that support the culture.  

So how do you tell if the person is a Taker?

You can tell how they treat people below them in the hierarchy.

According to Grant you can ask them to name four people whose career they have helped promote.  Takers can name four people who are usually senior to them – Takers kiss up and tromp down.
  
Givers are more likely to name people lower than them who have less opportunity to show their skills and contribution. 

You should also seek out references from subordinates and peers rather than asking their former Bosses.

The lesson is to weed out Takers, as well as avoid hiring them.  One caveat is that it is possible to come across a disagreeable Giver.  These people are very important to an organisation.  They are the risk managers who help organisation to avoid problems.  Grant points out that agreeable Takers are the deadliest type to have in the organisation – they are the back stabbers.

Are you a Giver, a Taker or a Matcher?  As Grant says – if you first response is that you are a giver – you may in reality be a Taker.
 

Give and Take, A Revolutionary Approach to Success - Adam Grant

Matching people with organisations is what we do best at CIS.

16 Dec

What can we learn from “Lean” about recruitment?

I have been an advocate of the Lean approach to business for a long time and have applied it both here and overseas on a range of projects.
The challenge, as always, is to bring others onboard and encourage them to embrace the concept.

To many people, Lean seems like doing more work in less time which could not be further from the truth.
 
One of the principle tenets of the Lean concept – only do what is required.  Another way of saying this is do only what you are being paid for, nothing more.  The best way to test this is ask the customer if he is prepared to pay for the additional features – if not don’t do it.

Another tenet is do not sub-optimise.  Make a small part of the process efficient even when this efficiency does not add any incremental value to the overall process.

So, what has this to do with recruitment?

Let’s go through what happens in many organisations.  Someone identifies the need for a person to do a job.  They approach HR or are requested to find a suitable person.  They may write down a skill set and may even write something about the company or team.  Some have a job description.  This may be turned into a job ad including some notional value of a salary.
 
From a Lean perspective, the process fails to identify what the real overall objectives are - what are the real outcomes required for the organisation.

Often people just focus on hiring a “body” – most organisations want something much more – a result.  There is a purpose in the hiring and that is to achieve increased performance at a value for less than the cost of the person.
 
What we can learn from a Lean approach is that we must state exactly what this new person needs to achieve to deliver value to the organisation and by when.  When we take this overall point of view the next obvious question is what are the barriers (or constraints) that will prevent that person from achieving the objectives.

At no time will any of these things be mentioned in the brief for the person.  When this happens then the link between outcomes required and the attributes of the person hired can be significantly different. The likelihood of mutual satisfaction between the hirer and the new hire will be reduced.

Once you have defined the objectives and the constraints, only then can you define what type of skill set is required to lead to success.  One of the best ways to do this is to model those who are successfully doing the same role – this seems obvious but it’s surprising how infrequently it’s done.

Having defined the requirements, the skill set and hopefully modelling on an existing person, a clearer picture develops around what value this brings to the organisation. This helps define where and who you should be looking for and what you are willing to pay someone who achieves the results.

The Lean principle tells us to specify only what is really needed. What you are willing to pay for.  The essence of the skills and profile this person must have to be successful. 
 
This avoids over specifying the skill set.  Instead of covering a wide range of attributes you look for the bare minimum.  There are several advantages in this approach.  Firstly, the core attributes can be the entire focus.  It becomes easier to assess and simpler to evaluate.  It reduces your time and cost and becomes much more objective.  Secondly, on the assumption that attributes and skills take time to acquire and master, the more you ask for the more likely the person will be senior and expensive.  You may end up selecting for the non-essential skills.

If the real work requires only a few attributes but many are listed then the potential problem is that the person is hired for the less important attributes.  This may result in high failure rate because the person will not do the job or feel bored or disconnected from the job.  You’re not getting a return on your investment.

The process of hiring a person has now been sub-optimised.  All the energy is in the process of getting someone onboard.  Indeed, if you look at the statistics, they’re all about the cost of hire.  By that I mean the direct costs.  It includes the search and selection and costs associated with this subpart of the overall objective.  It does not address the cost of failure if the person being hired underperforms or leaves the company within a short period of time.
 
Independent studies indicate that these costs are much higher than the salary paid for the person.

Some people have told me that they never define the obstacles of the job because they feel this will reduce the number of possible candidates.  Their process focuses on getting many candidates not focusing on getting quality candidates.  If the job needs mental toughness and resilience you need to be looking for these people.  People who are not easily deterred and will welcome new challenges.  The very people that might be ideal.
  
Failure to adequately define success and requirements results in high costs of failure.  Both direct and indirect.

The lesson that Lean teaches is to think of the entire process and the outcomes required.  More effort in the definition of roles and what is to be achieved results in overall lower costs and higher quality of outcome.

At CIS we can help you reduce your overall hire costs, reduce the process time and deliver high performing people.  Through our TalentConnect process, more than 94% of our people are still in the organisation 12 months after placement.  We guarantee this performance.
 
Call us on 1300 850 195 or visit our website www.cis.com.au
 

22 Nov

Most organisations do not know what their staff retention rates are.  When asked they might say “pretty good” or  "ok".  The question should be how many of the people you hired in the last 12 months are still with the company? 

If it is less than 95% you are doing something wrong in the hiring process.  
An organisation may know what their retention rate is but they may not know how much it costs when a person leaves. 
An independent study in the UK determined that it costs up to 3.5 times the annual salary when a poor hire leaves the company.
 
If firms knew this, you would think that they would spend more on getting it right, after all we are rational beings are we not.
 
The essence of the problem is that most organisations hire personnel in an unstructured way.  Most hire on the basis of skills and experience but most people are fired based on attitude and personality.
 
If your hiring process does not evaluate your organisational values and requirements and match them to an individual’s profile then you have a very high likelihood of failure.  People make decisions through unconscious biases. We assign attributes to people that don’t exist because, well, they went to the same school or know the same people or any number of other linkages – all of which have very little to do with the person’s capability of fitting into the role.
  
Finally admitting that the person you hired is not fitting in can take time.

It is quite possible to have a person in a role for 9 months before issues arise.  This is compounded by the failure of managers and others to highlight this.  People seem to make do until the issues become overwhelming or the person leaves of their own accord.
 
On one level, no one seems accountable for the original decision.  People will argue he or she seemed the right person when they were hired but something went wrong.
 
Unfortunately, 9 times out of 10 what went wrong occurred at the selection stage.  What we find is that many organisations do not have a formal process and people without training are required to make judgement calls without sufficient sold evidence and objectivity.
 
Is it any wonder that new research suggests that Algorithms have a better success rate than people in selecting candidates who will be successful in job?

It has been reported that if you select a person only based on the IQ score and a high level of conscientiousness you have a 60% chance of selecting successfully.  This is much higher than the 50% success rate that represents industry in general.

If you are successful 70% of the time you are doing better than most.  If those 3 failures were for positions that attracted $100K each in salaries, then it would cost your organisation over 1 million dollars in unnecessary costs.  
It would be difficult to confront any CEO and make that admission and not be required to fix the issue.
 
Having the right process with the right tools and evaluating the roles and the people objectively can dramatically alter your success rate.

At CIS we have a 96% retention rate through our TalentConnect process.  What’s more we guarantee the outcome to our customers.  If the selected person leaves the organisation within the first year we will refund the fee and find a replacement free of charge.  If you wish to save your organisation unnecessary costs and to de-risk the recruitment process talk to one of our consultants.

I guarantee you will not regret the outcome.

25 Oct

Are we on the verge of a white-collar productivity revolution?

In a globally competitive market Australia’s high wages have contributed to driving work off shore. Companies like Coles, Telstra, and the major banks have outsourced and off-shored back office work to places like India and the Philippines.  

This may all soon change as these companies start applying RPA (Robotic Process Automation) to their business processes.  What was once done by Australian white-collar staff, then by low-cost overseas personnel, could in future be done by robots.  Already the ANZ bank, according the AFR, has applied RPA at its Indian based back office vendor where it is having dramatic results.  

What is RPA?

Simply, RPA is the automation of a set of routine steps traditionally carried out by humans.  RPA in its earliest form was born from web scrapping software.  With the growth of AI (Artificial Intelligence) tools combined with the concepts in web scrapping, RPA has developed into a formidable tool in the past 2 years.   
RPA replicates any process step taken by humans to achieve a repeatable outcome.  These new tools offer machine learning and the ability of carrying out very complex tasks more quickly, accurately and consistently than humans. 
It does not require any coding expertise to implement but does require a person to have basic understanding of logic and programming structure around decisions, iteration, enumeration and object orientation.  All of which can be learned by the very people doing the work currently.

These tools are offered by a range of companies as a cloud based service.   It sits on top off an organisation’s normal IT infrastructure and applications.
As a tool it complements the organisation, can overcome resource scarcity, and when combined with the people carrying out the work, significantly increases their productivity.  

Where has it been applied?

A number of service organisations, such as IBM, HP and Cognizant have trialled RPA by running pilot programs to evaluate the tools.  ANZ have trialled more the 40 applications.  Apart from back office administration and reporting, RPA has been in Customer Support & Service Desk, IT and Infrastructure Support, Data Migration and Management, Digital and Online Initiatives, and connecting process islands.

What are the benefits?

On one project in the payments area, ANZ reported reducing the number of staff from 40 to 2 with improved quality and less errors.  According to the ANZ's general manager of group hubs, Simen Munter, RPA is not being used as a method of culling staff, and that in the 40 processes currently conducted by robot software, workers had generally been moved on to higher-value and more rewarding tasks.
Most organisations applying RPA report substantial increases in productivity, along with the reduction of errors.   
The research shows that savings of 10 to 15% occur in the first year increase to over 50% in year 3 as the use of the tool matures in the organisation.
Munter says ANZ has four main aims with robotics; to improve work for staff, to add shareholder value, to improve customer service and increase the control it has over its systems and processes.

What is the future of RPA?

In the AFR article, it was reported that the value of the business will grow from $183 million reported in 2013 to over $6.8 billion in 2020
Management guru Peter Drucker wrote in one of his latest books that the most significant revolution to come in business is increasing productivity of white-collar workers.  It seems that the tools to do this are now with us and it’s only a matter of time as to when they’ll be applied universally in companies.
The challenge will be in the emotions that these tools generate in people about the future of work.  This will be the area that most companies will concentrate.  How to apply these tools to increase output not to decrease jobs.
 
I would like to believe that RPA will increase productivity of Australian workers such that our industries can compete without the need to send work off-shore.  

RPA offers the chance for people to move into higher value jobs with greater skill sets around managing what the RPA applications do and developing these with a deeper understanding of customer needs and business drivers.

Whatever happens RPAs will change the work we do much the same way that the Internet changed how we live and interact with the world.

If you wish to find out more and experiment with RPA here are some of the companies that offer RPA platforms; Blue Prism, UiPath, Thoughtonomy, and the Institute of Robotic Process Automation - IRPA

05 Oct

It seems that every day we hear of more reports on cybercrime, hacks and costly losses due to ransom attacks by criminal hijacking IT systems.  Indeed, we take notice of the big events: the attack on Sony Entertainment in 2015; the Department of Meteorology attack in 2015; and just recently the Australian Bureau of Statistics’ Census experiencing a DDoS (Distributed Denial of Service) attack that caused a shut down on Census Night in August 2016. 

Yet as bad as these are, they pale into insignificance to the losses being incurred by the hacks resulting from Social Engineering so effectively used by criminals.   Social engineering *1 has been identified by some major banks as the current biggest threat to their business as reported in the Australian Financial review on Sept 7 2016 - “Banks brace for more cyberattacks”.  It reports that more $1 billion is lost to cybercrime every year in Australia.

Penetration Testing focusses on the integrity of the IT systems and software being used by the organisation.  To break into a system via this route requires a considerable level of resources.  A much easier way is to exploit the real vulnerability of people, procedures and controls that exist in the organisation, hence, the increased interest in Social Engineering by criminals.

Many of the Social Engineering attacks are coming in the form of “phishing” which is the term that refers to attempts to steal passwords by masquerading as a trusted party in order to infiltrate IT systems.
There have been quite a number of these “phishing’ attacks in Australia during 2016 where the criminals have posed as AGL, Australia Post, Netflix, ATO and the major banks in order to steal your identity and money.

One form of attack is called “Spear phishing” or “Whaling” where senior staff, and CEOs are encouraged to download malware.  This malware sits on their computer, watching and waiting for access to sensitive areas of the company system - recording key strokes, names and codes.  For example, in relation to banks, it monitors then finds the codes and process to replicate money transfers through the SWIFT network or orders ATMs to dispense cash.

For other organisations such malware on their computers would be used to access customer names, accounts, sensitive information, passwords or anything that will allow criminals to steal a customer or person’s identity.  This information is valuable and can be bought and sold on the “DarkNet” *2, as reported in the recent Cyber Security program on the ABC.
 
Unlike banks and large institutions, small to medium companies do not have the capacity manage the fallout that arises from such an attack.  There have been a notable number of companies that have gone bankrupt from a serious security breach.  These breaches have come from Social Engineering attacks exploiting the inherent vulnerabilities of the company’s own people and processes.

As a consequence, cyber security cannot be put on the back burner any longer for any organisation.  Attacks will continue and will increasingly become more frequent and complex.  The solutions will need to be robust and all encompassing.  The management of Cyberattacks and Social Engineering vulnerabilities will be core to business continuity.

Insurance companies have started to provide risk management packages to assist organisations to offset some of the commercial impacts associated with security.  However, this does not alleviate the need to improve security – especially as premiums will be tied to independent testing and verification of the efficacy of their security processes.  Ultimately the insurance can never cover loss of business, profits and business reputation.  It will only cover the direct costs to the business.

The solution is to give priority to improving security.  Typically, this encompasses testing, training, having governance procedures that manages access to the areas of highest risk to business continuity should organisations be attacked.
  
It is fair to say that attacks are inevitable for any organisation – it is only a matter of when and how.

For more information on Penetration Testing and Social Engineering... Click here.

*1 Social engineering, in the context of information security, refers to psychological manipulation of people into performing actions or divulging confidential information. A type of confidence trick for the purpose of information gathering, fraud, or system access, it differs from a traditional "con" in that it is often one of many steps in a more complex fraud scheme.
*2 The DarkNet is a network not accessed by normal web browsers.  It requires different software and a special VPN set up in order to participate and remain hidden.  It is used by people expressly to evade the law and any traceability of their activities. 

16 Aug

It almost doesn’t matter what the role is: recruiters and hiring managers put great emphasis on intelligence. I think the focus on IQ is important to an extent; a new hire needs a minimum level of intelligence for a job to be able to learn quickly and be skilled in their role. 

But knowledge can be less relevant, if not in the right context and if other characteristics aren’t present.  
 
A combination of skills and proficiencies makes an employee good at their job, and intellect is one of these. If an intelligent individual is lacking in another area, they may end up being a very poor hire. For instance, an exceedingly smart individual with a strong resistance to change may hinder innovation and improvements and someone very bright but lacking ambition could inhibit things from getting done. You want a new hire to drive outcomes, and if he or she cannot do that, their cleverness does not matter. 
 
Characteristics that drive outcomes 
 
I believe passion and curiosity is a combination that truly trumps intelligence when it comes to good outcomes. These have been known as success factors for over a century, as those who display passion and curiosity are those who will get things done and drive progress. This is especially true today, as careers are quickly evolving - it’s impossible to have deep knowledge and ample experience in something that was just invented in the very recent past. 
 
Even if these curious and passionate candidates have less knowledge those they are competing against, they will generally make up for it. Passion and curiosity make them eager to learn and grow continuously. Engaged and interested, they will strive to excel while their brighter counterparts may stagnate in their roles.  
 
Having a way to select those with this perfect mix of characteristics would be of benefit to your company. Thankfully, there are indeed ways to evaluate for them. 
 
Evaluating passion 
 
While passion isn’t quantifiable, you can evaluate candidates for this.   
 
On Fistful of Talent, blogger Kris Dunn sees if a potential new hire is passionate about their role by asking candidates questions on how they stay up to date in the field and how they connect with others in the industry. Dunn also inquires about what big question or problem in the field the candidate would want to solve. Motivational fit questions on what made the candidate more or less satisfied in previous positions come into play as well. 
 
An article in Fortune presents HR expert Lou Adler’s recommendation. To gauge passion, Adler suggests rooting through a candidate’s work history. A detailed look at each past job, he finds out where the candidate excelled in the past, what their accomplishments were, and where they shine. The goal is to see whether the potential employee’s passion matches the role they are interviewing for.  
 
Evaluating curiosity 
 
Curious people are driven to learn and do things better, and they are always improving themselves. As suggested in Forbes, asking a candidate about what they’ve taught themselves recently, and how they’ve done it, is very telling. If they haven’t legitimately tried to learn something new, they just aren’t curious—it’s as simple as that.  
 
An additional screening suggestion from that same piece is to ask a candidate to do a task before the interview. It should require some research to see how studied they are in the field. It’s also suggested you definitely ask a candidate what questions they may have, and you should be weary if their queries are too pedestrian. 
 
Should HR focus on curiosity and passion? 
 
Even though passion and curiosity in a candidate set you up for a better chance of good outcomes, you don’t want to hire only for these traits. Having a well-rounded hire with other proficiencies on top of these is ideal, as benefit brought about by any single characteristic or skill doesn’t exist in a vacuum—some of the success these bring about are due to other factors.  
 
For those candidates without a long history of experience or deep pool of knowledge on contemporary career options, their general knowledge and overall aptitude will be beneficial.  Beyond a baseline of intelligence, he or she should demonstrate a track record of success in whatever their previous endeavors were. Not only would these past achievements demonstrate their intellect, but it would also show that they surely have the passion and curiosity to drive the positive outcomes you hope for.  

26 Jul

Research seems to suggest the interview is a poor way to select a candidate. There seems to be little correlation between how well someone interviews, how they are evaluated in the pre-selection process and the way they actually end up performing on the job.

Interviews aren’t working, but they can. I think it’s not that the concept of the interview is flawed, but the issue is with how interviews are conducted. There are common errors interviewers make and ways to do it better.

Not recognizing bias

Most of us hold certain preferences and predispositions, and we are well aware of many of these. Many human resources professionals are partial to candidates who ask questions during the hiring process and won’t hire anyone who has no queries during the interview. Others tend to think more highly of candidates who arrive on time.

The examples I just provided would make sense, as being curious, eager, and punctual seem to indicate that one may be a good employee. But there are others that can be very egregious if brought into the hiring process—think of biases against people of a certain gender, race, ethnicity, sexual orientation, or religion. On the far other side of the spectrum, some biases are a bit sillier, but we still often hire by picking “people who are good looking, who look or think like us, or that we kind of like,” as was pointed out in a piece for Business Insider Australia.

Regardless of how ridiculous or illegally prejudicial these biases are, once you are made aware of them, you can start to take steps to remedy these when evaluating candidates. But how do you go about uncovering an unconscious bias you’re unaware of?

Take a test. You may want to try Harvard’s Project Implicit evaluation here: https://implicit.harvard.edu/implicit/research/. While I can’t guarantee it, I’m fairly certain you will be surprised with the results and you may want to consider diversity training for you and the rest of your HR team.

Conducting “random” interviews

As pointed out on the Recruit Loop blog by Google’s Lazlo Bock: interviews are a mess!

We ask different questions to different candidates, ask candidates to walk us through hypothetical scenarios, and fire of brain teasers that don’t actually have any relation to the work the candidate will really do. After this, we evaluate him or her on our gut feelings as much as their answers—if not more so. Despite all of this (which seems to be our best efforts), how someone interviews sometimes doesn’t seem to correlate to how they will perform in the job!

Instead, Lazlo suggests doing interviews in a consistent, concrete, relevant way. All candidates should get the same questions, be asked about real situations they’ve experienced previously, and their questions should all be work related.

While you’re at it, don’t pay so much attention to your gut feeling. Don’t ignore those feelings, but Bock suggests basing them on data that is consistent and comparable across candidates to give those feelings a chance at being accurate.

Accepting lies

The Business Insider piece previously referenced says it best: people fake it.

Any candidate with half a brain will show up to interviews and put their best foot forward. This usually includes glossing over some short comings, previous missteps, and displaying behaviors—from impeccable grooming to punctuality—that may not be their status quo. The goal is to make the interviewer like them, and if they’re liked, they stand a great chance of getting hired over a more qualified, but less likeable, candidate.

ERE Media’s Recruiting intelligence blog paints a starker image: 65% of all candidates lie to some degree on their resume.

To get beyond this, it would seem that Bock’s interviewing tips could combat some of the mistruths. Asking for real life experience stories from previous roles could filter out some of the fibbed facts.

ERE also recommends not relying so heavily on the interview you are conducting and other subjective tools. Focus instead on assessment tools that are proven to have a degree of validity. Better yet, have your candidates possibly work on some tasks and problem solving in the real world. Remember: no hypothetical scenarios. If a prospective hire can prove their skills and ability, it would be an excellent indicator of whether or not he or she will be a success.

Final thoughts

As it stands, unless we can shake off all biases, keep our interviews on point, and see through any deception, interviews don’t work. If we can make them more objective, they may provide us with better value when evaluating a candidate, and I believe we can get there. But just to play it safe, keep assessment tools at the ready to be sure your gut feeling isn’t just indigestion.

In our organization interviews are part of our process.  They are structured, objective and include a behavioral approach.  Our research shows that 60% of a person's success can be attributed to two factors: intelligence (IQ) and conscientiousness.  Get these right first and you will be far ahead of the crowd.
 

14 Jun

You hopefully caught my last post overviewing emotional intelligence and professional success. It’s a complex and contentious topic, so even though many people seem to tout the big benefits of a high EQ, I’m still not convinced.

The idea of emotional intelligence, and the notion that such a thing could be quantified, is a very modern idea. It came out of nowhere, landed in an academic paper, and within a few decades it became a big buzzword. There is a good chance the theory of EQ is really more of a trend than anything, and an increasing number of very intelligent people are speaking up about EQ, suggesting it isn’t the magic metric so many have suggested it is.

When High EQ Hurts
For now, let’s continue to hypothesize that emotional intelligence is something to be concerned with. There are mountains of articles claiming that high EQ is an indicator for great professional success, and many of them are incredibly recent. For instance, in 2015 for Entrepreneur, Mariah Deleon goes back to EQ pioneer Daniel Goleman and his books, Emotional Intelligence: Why It Can Matter More than IQ and Working with Emotional Intelligence. She reminds us that if we want to retain talent who will thrive in our organizations, we should “look for those who have a handle on (Goleman’s five pillars of emotional intelligence).”

Since EQ is lauded as such a savoury trait to discover in job candidates, one would suspect those in leadership roles would tend to have high EQ. Because it’s so beneficial, one would expect to find the population of high performing managers and top tier executives to possess a higher EQ compared to the general population. That doesn’t seem to be the case, however.

Travis Bradberry (whom I cited in my previous post) discusses some interesting findings in Forbes. It seems that those in leadership roles do have higher EQ, but only in middle management. Starting at directors and moving up the food chain, leaders have increasingly lower levels of emotional intelligence.

Bradberry reported that CEOs had the lowest average emotional intelligence, but he was quick to point out the top performers at every level averaged higher EQ scores than the poorest performers. He states that you may “get promoted with a low EQ, but you won’t outshine your high-EQ competition in your new role.”

I would like to point out that Bradberry is a proponent of the idea of emotional intelligence. A sort of expert, he has authored a book on the subject and has contributed many pieces on the topic to various magazines and blogs. I would also like to point out that there are very noteworthy outliers, as I mentioned in my previous post, such as Steve Jobs.

As with Jobs, it was his unbridled passion and obsession that helped lead to his success. These traits are contrary to a high emotional intelligence. Passion and obsession often seem to produce some fantastic outcomes that may not have come to fruition otherwise.

Also, I’d be curious as to whether a seemingly low EQ on the job is actually an absence of EQ. The drive and focus needed to perform at a high level could preclude the niceties that are a hallmark of emotional intelligence in the wild. These individuals may actually score very highly in a test of their EQ, even if they are unfriendly, coarse, and blunt in their workplace interactions. Taking the time for EQ-related refinements could have possibly hindered the results these people have been able to produce in their professional lives.

The Culture of EQ
The more I learn about emotional intelligence, the more it seems like a cultural construct. This is both true in the corporate world and society at large.

My previous experience working in different cultures, in a global sense, has made me question whether EQ is relevant in the workplace. I spent several years working in Asia, and it seemed that most organizations were very hierarchical and patriarchal, and in these businesses, many aspects of what makes up EQ are viewed as making one weak. Whether that view is correct is neither here nor there, but as these firms and their low EQ environments thrive, it makes emotional intelligence seem possibly irrelevant in the workplace.

The world is changing culturally, and people, particularly in developed western countries, can work where they feel most comfortable. We have choices and don’t have to work in environments we don’t enjoy or feel productive in. The seemingly very high EQ supervisors and middle managers may be simply adopting the cultural norms tied to the emotional intelligence trend to placate workers and retain talent. These managers need to be friendly and likable if employees are going to stick around.

However, for the highest performers and non-managerial staff, high EQ may not be the primary trait so many hold it up to be. We are a tolerant society and an advanced culture. We are capable of working and getting along with many kinds of people, even if they don’t easily fit in. Focusing on other features and talents first when assessing candidates may be the way to go, as the personality-related EQ pillars can be beneficial to workplace relations, but not necessary to success.

EQ may continue to gain ground because of the prominence of big business. I suspect that high EQ is of maximum benefit in large organisations because of the political nature of these environments.

Often success in a massive company is not about what you’ve achieved in these organisations, but how you get along with others while doing your part. These businesses will run with or without a single person, so sticking to the status quo, fitting in, and not causing a disruption adds to overall productivity. You are a cog, and if you are a well-liked cog you will stay in the machinery longer and maybe get a promotion or two along the way. In a smaller organisation, your accomplishments and contributions are more vital to overall success, so your personality and EQ are of lesser import. Because larger organisations dominate the conversation, EQ continues to get traction.

The Reality of EQ
If I posit that emotional intelligence is suppressed at will to focus on challenges and tied to culture (both in business and in a global sense), we have and chicken and the egg situation. Can a high EQ lead to success? Or is it that people who are culturally and politically attuned have a high EQ? Or is it that those who are the smartest and savviest know how to fake it?

To return to Adam Grant for The Atlantic, there is a dark side of this concept that’s been labelled emotional intelligence. As an example, the most electrifying, memorable, captivating public speakers of the past century had their audiences spellbound, in part by their words and in part by exercising elements of emotional intelligence at a high level. In a chilling comparison, one of these speakers is Martin Luther King, Jr. and the other is Adolf Hitler.

Wielding the elements of emotional intelligence and faking EQ is easy. Those who are bright and cunning (or psychopathic) can flip their EQ on like a light switch. Actually, we all know what to say and do when we have to in order to seem pleasant, likeable, kind, or compassionate, and most of us could use this in a manipulative fashion, if we’d like.

Many people are manipulative with EQ when it comes to testing. Again, most of us can look at these tests and ascertain how we should answer to do well on the evaluations, and do so. Steve Tobak’s Entrepreneur piece breaking down the hype around EQ says this: “Gaming the test is child’s play.”

Tobak points out another major issue with EQ testing in his article: it isn’t scientific. On top of this, if you recall my last post, no common consensus on whether any of the myriad testing methods are definitive, and the idea of what constitutes high EQ is still debateable.

The problems with emotional intelligence testing feels like the last straw. I wonder if EQ is a fad, and furthermore, is it even real? Or better yet, does it even matter?

17 May

The prominence of emotional intelligence (also referred to as Emotional Quotient, EI, and EQ) has skyrocketed over the past few decades. This is especially so in Human Resources departments, as a high level of emotional intelligence has become a coveted trait in a potential hire. 

The Harvard Business Review cites emotional intelligence expert Adele B. Lynn regarding how much EQ actually impacts professional success. Lynn believes EQ is directly responsible for achievement up to 69% of the time! With a statistic like this, a high emotional intelligence seems to be an essential quality for any prospective candidate, but is high EQ really necessary for success? 

What is Emotional Intelligence? 


Emotional Intelligence is a relatively new concept. According to the diligent contributors at Wikipedia, the term first appeared in a paper published in 1964. The expression started to be used more frequently through the 1980s, and it took a foothold in 1995, with American Psychologist Daniel Goleman and his book, Emotional Intelligence - Why it can matter more than IQ. 

Psychology Today describes emotional intelligence as “the ability to identify and manage your own emotions and the emotions of others.” Their definition describes EQ as being comprised of three skills. The first is emotional awareness, which includes being able to identify the emotions of one’s self and others. The second is harnessing emotions and applying them to tasks and problem solving. The third skill is emotional management, which includes being able to regulate one’s own emotions and to knowingly influence others’ emotions. 

Goleman had identified five elements that are defining characteristics of EQ, but a recent article in Success reveals seven traits found in those with high emotional intelligence:

1.Acceptance of Change: Those with high EQ don’t fear change. They adapt and may even be the drivers of change themselves. 

2.Self-awareness: High EQ individuals understand their strengths and weaknesses, and they understand their emotions, but aren’t ruled by their feelings. 

3.Empathetic: These people can relate to others. 

4.Realistic: Those with high emotional intelligence know that perfection is not attainable. 

5.Balanced: These individuals maintain a healthy work-life balance. 

6.Curiosity: Those with high EQ are non-judgmental and open to new solutions. 

7.Optimistic: These individuals see the silver lining and could find something to be thankful for every day.  

Much like an intelligence quotient, emotional intelligence falls on a spectrum—depending on your evaluation method. Thanks to a myriad testing methods, assessing EQ is actually quite subjective. Many tests and evaluations have been created, but the Consortium for Research on Emotional Intelligence in Organizations is just one of many groups which have not endorsed a single one of them. It seems evaluating EQ is not an exact (or agreed upon) science.  


Emotional Intelligence on the Job 


Lynn’s idea that EQ is intimately tied to successful performance is a notion shared by many. In Forbes Travis Bradberry cites a TalentSmart study linking 58% of job success to EQ. He goes on to point out that 90% of the top performing people studied at work had high EQ, and only 20% of the worst performers displayed high emotional intelligence.  

A Fast Company piece from last year titled Why Emotionally Intelligent People Are More Successful pored over many studies. If you couldn’t ascertain from the title, the conclusions from all of the research referenced showed a decidedly positive correlation between EQ and professional (and even financial) success. 

This has all changed the way businesses are hiring. As pointed out by Kes Thygesen for Fast Company in 2014, a growing number of companies are paying more attention to emotional intelligence over considerations such as education when considering new hires. The idea is that candidates who possess a high EQ will be team players and effective leaders. Conversely, it’s suggested those with low EQ won’t be as quick to learn from their mistakes and less likely to take accountability for their shortcomings.  

Even if emotional intelligence had never entered the lexicon, the seven characteristics quoted above would still be on the radar of HR professionals everywhere. Well before Goleman’s book, possessing any of those traits were already considered to be favorable things for a candidate.  


But what about everyone else? 


There are numerous individuals who seem to lack the characteristics associated with emotional intelligence, and they are not all doing poorly professionally. To look back to the study Bradberry reported on, it found 90% of top performers to have high emotional intelligence; the other 10% did not. Additionally, that study reported 58% of successes on the job being tied to emotional intelligence, which means 42% of wins were related to something else - maybe intelligence or experience.  

There are many examples of individuals who have low EQ, but manage to have a great degree of success and drive change in spite of this. Steve Jobs is a perfect example of someone who achieved incredible things, mainly because of his uncompromising vision and extraordinary intellect. Even in individuals with low emotional intelligence, it is highly likely they are competent in some of the skills (or subsets of skills) which have become associated with EQ. These strengths, coupled with their other abilities, can definitely compensate for what they otherwise lack, as seems to be the case with Jobs.  

Depending on one’s position or industry, even an abysmally low all around EQ may not be to their professional detriment. A computer coder who telecommutes could easily reach a senior position simply by following directives and doing their job competently and quickly. 

Additionally, there are those for whom emotional intelligence is a moot point. Scott A. McGreal MSc. writes for Psychology Today that EQ is irrelevant for psychopaths, who can often mimic emotional intelligence without the feeling that goes behind it. This is a display of conformity that can trick most assessments. An intriguing piece in Smithsonian suggests that psychopaths can be highly successful professionally - particularly as CEOs, lawyers, media personalities, and surgeons—thanks to traits including toughness, focus, coolness under pressure, and charm.  

Thankfully, for those who can’t fake it, emotional intelligence can be taught. While some people are naturally adept when it comes to EQ, these are characteristics that can be cultivated through training. Given the correlation between emotional intelligence and professional success, it would seem reinforcing and further developing these traits in all personnel on an ongoing basis would help lead to a greater level of accomplishment for everyone. Or would it? 

Check back soon for the second part in this series on emotional intelligence and professional success. 


 

01 Apr

In a fast changing environment, old habits (and skills) die hard.  For technical workers in particular, learning new skills and being able to accept coaching is the key to their career’s longevity and success.

From an employer’s perspective, identifying the most coachable candidates is vital to finding a match between client and candidate. After all, not everyone has every skill a job requires, but those who’re willing to learn are the best to have on board. Here’s how to define and identify that important trait in candidates.

Coachability in a professional context means that an employee is able and willing to learn a new skill, process or system that is necessary for the job. Coachability also means that the employee is able to correct or adjust behaviour based on feedback.

The Harvard Business Review outlines two keys for identifying if a candidate can be coached: commitment and capacity. It’s not enough that employees want to learn.
They have to have the foundation skills to build on.

It’s easier to see aspects of capacity upfront. You can review some of the skills that are transferrable regardless of area, and ask questions about them during interviews.
You can measure capacity through on-site assessments or assignments as well. This doesn’t mean that you can comprehensively verify capacity upfront, but you can at least spot some clues in past history and work done.

Equally important, you must assess for commitment. Does the person have the temperament, will, and desire to learn and be taught? Assessing this is harder to do than assessing skills, because virtually every candidate will say he or she is willing to learn, is open to feedback, etc. Below are qualities that coachable people have, which you can factor into your assessment of whether your candidates have a coachable temperament and a commitment to learn.

Coachable people display the following traits that signal their commitment to being coached:

1. Open to change: They are willing to adjust and don’t lean on “I’ve always done it this way” to justify their approach to work. Look at their job history, achievements and current work to understand where and how they’ve adapted to change at a prior job. Ask questions about the challenges to assess how they respond to change.

2. Less focused on hierarchy or status: Coachable candidates (and employees) recognize that the skills that got them to their prior jobs may no longer be relevant. They put aside ego and status, and focus on the end goal, which is to be more employable. They’ll does this even if it means learning skills from someone much younger in age but more experienced in that technology. Candidates who have moved laterally or up and down in their jobs to learn a new skill, or try something new, may be more coachable as well. 

3. Curious: Curiosity leads employees to seek more information and better understand a topic, whether it’s by themselves or through another person. A good way to see this is when candidates ask you questions during the interview process. Curious candidates have questions about your systems, processes, technology and work environments.

Few jobs today offer a linear career path. Most careers are now like rock-climbing walls and require moving up, down and laterally. The candidates who do best are much like great rock-climbers: agile, curious and always observant.

The message for candidates is simple: if you can’t be coached, you can’t stay hired.
And the message for employers? Coachability is key to having a successful hire.
 

18 Mar

There’s a pervasive general belief that having the right attitude—a positive attitude—is critical to success. This is a particularly popular notion in the workplace. But how important is attitude?

The Experts Agree
I didn’t comb through every blog post, magazine article, and behavioral study for the past century, but my research on attitude has uncovered a seemingly unanimous verdict. It appears everyone agrees that a positive outlook has a constructive correlation to success.

Keith Harrell at Success says: “One of the most important steps you can take toward achieving your greatest potential in life is to learn to monitor your attitude and its impact on your work performance, relationships and everyone around you.”

In Entrepreneur, Sherrie Campbell wrote: “Your outlook involves your perception of success (or failure) and has a big impact on the viability of your career.”

Geoffrey James states for Inc.: “Your attitude defines and delimits your level of success. If you have a generally lousy attitude, you'll never really be successful. If you have a generally upbeat attitude, however, you'll always achieve at least some level of success.”

These are just a sampling of the myriad optimistic ideas on the relationship between an upbeat attitude and professional success. From reading through these and many more articles, it starts to seem like a positive attitude is the number one indicator for achievement. A 2013 piece in Time cites a study that found that 89% of new hires who failed in their first 18 months after being brought on by a Fortune 500 company tanked due to reasons related to their attitude! The same article suggests you “hire for attitude,” screening applicants for positive outlooks.

Is Attitude Really Everything?
Over the years, I’ve worked with a lot of people.  Some of these individuals had a great attitude but did not have the skills or knowledge at their stage of development to deliver real results.  Often these people can talk the talk but their ability is too far removed from that implied by their optimistic attitude.  There needs to be more.

Instead of looking at it as the foremost qualification for a candidate, a positive attitude should be viewed as the motor that drives the existing knowledge and skills. A prospective employee should have appropriate education, experience, and practical knowledge first and foremost. If you find someone who is qualified, then consider attitude.

Without the right attitude, no one can deliver sustained success. If someone is negative, or even neutral, apathy and then burnout can happen much more quickly. This would seem to relate back to those high failure rates mentioned previously.

How to Detect Positivity
Even though attitude isn’t the first thing to screen an applicant for, it is important. Detecting positivity in a person requires more nuance than what is obvious.

The stereotypical positive person is exploding with energy.  This person is a myth. People who have the right attitude probably won’t behave like this, especially not during the interview process.

Screening applicants to see if they are the positive person you want on board is not that difficult though, especially if you heed the advice of seasoned recruiters and other HR professionals. For instance, Fletcher Wimbush at ERE Media posted his six-step A Simple Guide to Interviewing for Attitude, and it has some solid suggestions. His advice includes asking pointed questions pertaining to how the candidate interacted with their former supervisors and coworkers and using an assessment tool, like a personality test.

Wimbush also suggests asking questions about what the candidate would do in certain situations (often referred to as behavioral questioning). I agree that this kind questioning can help uncover whether or not he or she is a team player with the right attitude.

Overall, I find the words a candidate chooses and how he or she responds to questions can be very telling. It is a red flag for me when a candidate shifts blame or responsibility to others, seems to avoid taking on problems (even though they may have strong opinions on what should be done), or uses negative language to describe those they’ve previously worked with. Pay close attention, as a poor attitude isn’t always blatant.

It is apparent attitude does indeed play a factor in professional success, so making sure you do screen for it is imperative. However, don’t let yourself be blinded by a sunny disposition during the interview process, as proper qualifications and previous accomplishments build the foundation for achievement. Don’t put all of the responsibility for an optimistic outlook on your hires—once you’ve brought them onboard, foster a positive attitude in your team on an ongoing basis for continued wins.

02 Feb

Managers, recruiters, and human resource professionals the world over debate whether natural talent or hard work is more desirable in a candidate.  While a balanced mix of both attributes would be ideal, most prospective personnel have a noteworthy abundance of either an incredible work ethic or innate ability.  When it comes down to selecting someone, which trait is better?

Innate Bias?
If you’ve been paying attention around the water cooler, hard work would seem to be the winner.  While those with talent are admired, those who are ambitious and motivated receive the most praise.

A recent article in The Economist tackled this topic head on, reporting on a soon-to-be-published paper by the University College London’s Chia-Jung Tsay.  In Tsay’s study, she tested investors on whether they preferred to back fictional entrepreneurs having various attributes—including whether these faux folks were hard working ‘strivers’ or talented ‘naturals’.  These investors professed having a preference for ‘strivers’ during the study.

After analysis, Tsay found that these very same investors tended to favour the “naturals” instead.  Of the fictional entrepreneurs, those with supposed “natural” ability needed less experience, fewer management skills, fewer IQ points, and less accrued capital to get funded.  This could be chalked up to an unconscious bias for individuals who display innate talent—especially as this isn’t a one-time finding.  The same article referenced a 2012 Harvard Business School study by Michael Norton.  It found recruiters preferred potential, choosing unproven individuals who may have success in their future over those who demonstrated success in the past.

Working Up to Talent
A 2011 Psychology Today article brilliantly rounded up much of the intellectual musings on the talent versus hard work argument.  To sum up it up, the author, Piers Steel Ph.D., found hard work can perform better than innate talent.

For some disciplines, such as sciences, it would seem natural ability would be incredibly beneficial over any amount of effort.  However, even in these disciplines, after a certain point, a higher level of aptitude provides no substantial greater advantage.  IQ points were cited as an example—it seems that once genius level is reached, there is no substantial gain for having a few additional points over the genius next door.

Overall, however, individuals who truly strive are able to cultivate a high level of aptitude, often equal to or even greater than the abilities of those with natural talents. Of course, it should be noted that if an incredibly talented person puts in low levels of effort, a hard worker’s output in quality and quantity would be superior.

It’s important to note that those with dedication have a good chance of speeding by those relying on natural ability.  That want and drive ‘strivers’ have can keep them competitive for much longer than those with innate ability, who simply may not have the dedication to stay focused and put in continued effort and care.  To reference Tsay and the write up in The Economist again, there was a beautiful analogy in the piece referencing two great soccer players, Kevin Keegan and George Best.  The two were contemporaries, and while Best was blessed with ample athletic ability; Keegan was the hard worker.  Best’s exciting career ended early as he was distracted from the sport and squandered both his skills and his money, while Keegan went on to have a robust soccer career.

The Striver in All of Us
Tsay’s study suggested those with natural talent seemed to be seen as more adaptable.  Their lack of rigorous training and experience may make them ready to roll with the punches, more accepting and flexible for an uncertain future.  What would follow then seems to be the idea that those who have put in the hard work, built ample experience, and have been dedicated have put so much into what they’ve striven for, changing tracks could be incredibly difficult.

The hard working ‘striver’ is someone we all identify with.  Extraordinary talent is not something we all possess, but we all have the aptitude to try.  The Economist piece points out that achievement through determination is a “recurring cultural meme,” mentioning the Protestant work ethic and American dream.  It seems that all of us, at one point or another, were told we could do and be almost anything if we simply put our mind to it.  We romanticize the fact that we can achieve anything by working hard irrespective of our level of talent.